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Volkswagen of Duluth - Service Center

Hermantown, MN

4.7
415 Reviews
Call Service Center (218) 623-6951

415 Reviews of Volkswagen of Duluth - Service Center

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December 21, 2024

Did a thorough job of diagnosing the issue with my vehicle and providing necessary information needed to complete repairs. More

by mattytheole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 10, 2024

I was pleased with my experience with Daniel and Aaron. Marcus at the front desk was very nice and helpful. More

by eric.storlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Volkswagen of Duluth responded

Thank you for your kind words! We’re so glad to hear that Daniel, Aaron, and Marcus made your experience a positive one. If there’s anything we can do to make your next visit a 5-star experience, please don’t hesitate to let us know. We appreciate your feedback and look forward to assisting you again!

December 07, 2024

Service was easy to schedule, prompt and efficiently handled. Dan kept me informed of techs findings. More

by gerkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Fronckiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Michelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department. We always strive to make scheduling as easy as possible and ensure our advisors keep you informed every step of the way. We'll be sure to pass your compliments along to Dan and the team! We look forward to serving you again in the future.

December 03, 2024

Volkswagen of Duluth is worth the 200 miles I drive to do business with. No pressure sales , great service and parts. More

by dcladas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Mariucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Kukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Volkswagen of Duluth responded

Wow, thank you for going the extra mile—literally! We’re honored that you drive 200 miles to work with us, and it’s fantastic to hear you enjoy our no-pressure sales, great service, and parts department. Your loyalty means so much to us, and we’ll always strive to make the trip worth it. Safe travels, and we look forward to seeing you again!

November 26, 2024

I have been generally very pleased. I had 1 bad experience. When they rotated the tires they didn't check the tire pressure so they were all off. Front tires had rear pressure while the More

by susanginsburg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Volkswagen of Duluth responded

Thank you for sharing your feedback, and we’re glad to hear that, overall, you’ve been pleased with your experience at Volkswagen of Duluth. We sincerely apologize for the tire pressure issue you encountered during your service visit. That certainly doesn’t meet our standards, and we understand your frustration. We’ll be addressing this with our team to ensure it doesn’t happen again. Your satisfaction is very important to us, and we appreciate you bringing this to our attention. We’re grateful for your continued business and look forward to providing you with excellent service in the future!

November 23, 2024

Dan was so helpful and professional. Every time I come into the service center they are prompt and pleasant. More

by CHARTIERTHOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Volkswagen of Duluth responded

Thank you for the wonderful review! We're so glad to hear that Dan and the rest of our team continue to provide you with prompt, professional, and pleasant service. We truly appreciate your loyalty and look forward to serving you again soon!

November 22, 2024

VW of Duluth has improved from past experiences. Dan is attentive and gets the job done, I appreciate is commitment to providing flawless service. More

by CAT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Volkswagen of Duluth responded

Thank you so much for your kind words! We're glad to hear that you've noticed improvements and that Dan provided the attentive, reliable service you deserve. He’s truly dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to continuing to exceed your expectations. If there’s ever anything we can do to make your next visit even better, let us know. Thanks for choosing Volkswagen of Duluth!

November 22, 2024

Very friendly atmosphere! Greeted with a smile and firm handshake! Service was excellent! Willing to go and pay dealer prices!! More

by mooser22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Volkswagen of Duluth responded

Thank you for the wonderful review! We're thrilled to hear that you had a positive experience with us and felt welcomed by our team. It’s our goal to provide excellent service with a friendly atmosphere, and we're glad that came through during your visit. We truly appreciate your support and look forward to serving you again soon!

November 22, 2024

Always on top of things, and always willing to explain things and make things right. More

by Kmellingen.km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Volkswagen of Duluth responded

Thank you so much for the kind words! We're thrilled to hear that our team at Volkswagen of Duluth has been able to assist you effectively and provide clear explanations. Customer satisfaction is our top priority, and we’re glad to know we’re hitting the mark. We appreciate your trust in us and look forward to continuing to serve you!

November 22, 2024

I am very pleased with my tire service. All of the employees at VW of Duluth are professional and personable. Receiving services here is a stress-free experience. More

by Destineebickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Huffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Alberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Volkswagen of Duluth responded

Thank you for the fantastic review! We’re so glad to hear that your tire service went smoothly and that our team made your experience stress-free. We pride ourselves on providing professional and personable service, and it’s great to know we hit the mark for you. We look forward to serving you again in the future!

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