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Volkswagen of Downtown L.A. - Service Center

Los Angeles, CA

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3 Reviews

3 Reviews of Volkswagen of Downtown L.A. - Service Center

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March 31, 2025

★☆☆☆☆ – Worst Service Experience at VW DTLA I brought my car in for a routine 20K mile service and left feeling frustrated, disappointed, and taken advantage of. I’ve been a loyal VW customer for years a More

by Andreas M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
July 29, 2022

I brought my vehicle in for repair to VW of Downtown LA Normally taking a vehicle in to the dealer for repair is a nightmare but not at this dealer. Ryan from service from the moment I met him made me feel More

by dakosgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Maldonado
Aug 03, 2022 -

Volkswagen of Downtown L.A. responded

Thank you for your wonderful feedback. I always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Curtis Rost- Service Manager

September 14, 2020

I have really enjoyed my experience with volkswagon of downtown LA. I have been to the dealership twice and each time it has been a great experience. The first time was to replace a gas cap and the part More

by Joy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 16, 2020 -

Volkswagen of Downtown L.A. responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership, Joy. I am happy to hear that our team worked hard enough to make your experience completely painless. Until next time, take care! Sincerely, Neal Goldman, ngoldman@dtlamotors.com