Volkswagen of Beaumont - Service Center

Very thorough and professional. Very friendly service department. Sometimes a little wait but its worth it cause it's done right. Very friendly service department. Sometimes a little wait but its worth it cause it's done right. More

The service department at VW Beaumont is exceptional! They have timely scheduling, honest and transparent about the time it will take and why possible delays may occur. They communicate effectively whi They have timely scheduling, honest and transparent about the time it will take and why possible delays may occur. They communicate effectively while I wait in their spacious and comfortable waiting area. Always a positive experience. More

I have been to this dealership 4 times for service and the first 3 times were good. However the last time was horrible and I won’t return. In April I was sold 4 new tires and received road hazard on all o the first 3 times were good. However the last time was horrible and I won’t return. In April I was sold 4 new tires and received road hazard on all of them. After one month, I ran over something on the road and got a flat. I put the donut spare on and drove to a tire shop to patch the hole in the tire. I did this since I was 150 miles from the dealership and could not drive directly there on the donut so they could view the damage from the road hazard. I called the next week and scheduled a Saturday morning service appointment, explaining the situation. VW had several days before my scheduled appointment to ensure a tire was there in case it needed to be replaced because of the road hazard guarantee. VW did not have my tire at the dealership. After waiting 4 hours I was told many things. First that the tire would not be replaced because I had it patched. Second that the tire warranty company could not be reached. Third that it would be replaced I would just have to pay for the small service and tire disposal fee. Then I was told that the VW maintenance advisor put the information in wrong on the computer claim and that it was denied. But I could maybe try to get another tire and seek reimbursement. Finally I had VW put back on the patched tire even though they recommended the donut and I was told that someone would call me Tuesday after they could reach out to the tire warranty company again. Renee did phone me Tuesday morning to say she had left a message with the tire warranty people and would call me that afternoon with an update. I never heard another word from Renee or the tire people or any other VW person and that was 12 days ago. I did have to purchase another tire from discount tire in these 12 days of radio silence and I feel I need to be reimbursed for said tire so that the road hazard warranty is honored. More

From the time you pull into the dealership, you're made to feel very welcomed. to feel very welcomed. More