Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Volkswagen of Beaumont - Service Center

Beaumont, TX

4.8
38 Reviews

38 Reviews of Volkswagen of Beaumont - Service Center

Sort by
September 19, 2024

A pleasure to work with and very courteous. My service contact lady kept me well informed of my cars status. More

by Lannycain4537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Smalley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Volkswagen of Beaumont responded

We're delighted to hear you had a great experience with our team at Volkswagen of Beaumont. Thanks for sharing your positive feedback!

September 05, 2024

Excellent to deal with, employees are the best. Always ready to help. I would recommend the Volkswagon of Beaumont if your looking for a new auto More

by 1963suep
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Gideon in sales, Rena in service
Report | Print
Sep 05, 2024 -

Volkswagen of Beaumont responded

Thank you for the glowing review! We're delighted to hear that our team at Volkswagen of Beaumont provided excellent service. We appreciate your recommendation and look forward to assisting you in the future!

August 20, 2024

I live in Louisiana but will continue to take my vehicle to Beaumont for service. They got me right in and were so nice and pleasant. More

by julie.seay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Hayes
Report | Print
Aug 20, 2024 -

Volkswagen of Beaumont responded

We're delighted to hear that our team at Volkswagen of Beaumont made your service experience worth the trip from Louisiana! Thank you for choosing us and sharing your positive feedback.

August 17, 2024

Service writer girls are awesome helped me with a problem with my 2020 vw. jetta. More

by racer107
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Servic manager
Report | Print
Aug 19, 2024 -

Volkswagen of Beaumont responded

We are pleased to hear that our team was helpful with your Jetta! Thanks for choosing Volkswagen of Beaumont and leaving us a five-star review.

February 01, 2024

Rene and the entire service staff was great. Everything was taken care of quickly. My only regret was that I didn’t buy the car at this dealership. I would actually consider another purchase her More

by Coco1277077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Report | Print
Feb 02, 2024 -

Volkswagen of Beaumont responded

We're delighted to hear that Rene and the service staff provided you with great service. Your satisfaction is important to us. If you ever decide to consider another purchase, we would be honored to assist you. Thank you for your positive feedback, and we look forward to serving you again in the future! Safe travels in your vehicle!

January 30, 2024

Dealer made no promises but did interact with VW on our behalf to get this repair partially covered by a recently expired warranty. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene and Rebecca
Report | Print
Feb 01, 2024 -

Volkswagen of Beaumont responded

It's excellent to hear that the dealer went the extra mile to interact with Volkswagen on your behalf, resulting in partial coverage for a repair, even after the warranty had recently expired. Proactive and helpful actions like these can greatly enhance the overall customer experience. Safe and happy driving!

January 24, 2024

The service department knocked it out of the park again. They always provide me with excellent service. More

by pachoate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Hayes
Report | Print
Jan 26, 2024 -

Volkswagen of Beaumont responded

We're thrilled to hear that our service department consistently provides you with excellent service! Your satisfaction is a top priority, and we appreciate your positive feedback. We're here to assist you, and we look forward to serving you in the future!

January 22, 2024

Spent over 4 hours for Oil Change and battery charge. Positive poll loose but not fixed, More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager
Report | Print
Jan 26, 2024 -

Volkswagen of Beaumont responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (409) 840-3500. I look forward to speaking with you. Letorrance Gulley General Manager (409) 840-3500 lgulley@vwofbeaumont.com

January 17, 2024

Service department staff was friendly and respectful as usual. I never have any problem there The waiting room is spacious and comfortable with complementary drinks as well as a large tv. Wait time was les More

by teddybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Jan 21, 2024 -

Volkswagen of Beaumont responded

We're thrilled to hear that your experience with the service department at Gene Messer Kia was positive. It's great that our staff was friendly and respectful, and you found the waiting room spacious and comfortable. The shorter wait time than estimated is a bonus. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 09, 2024

Great service department. Renee is always helpful and is always informative and knowledgeable. Always a quick response in the garage with quality work. More

by rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
Report | Print
Jan 11, 2024 -

Volkswagen of Beaumont responded

It's fantastic to hear that you had a great experience and that Renee provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

1
2
...
4