Volkswagen of Akron - Service Center

I was able to schedule an appointment quickly. The staff were knowledgeable and extremely nice. I loved that they sent a video of the inspection. They honored my coupon. Also, they gave me a rid The staff were knowledgeable and extremely nice. I loved that they sent a video of the inspection. They honored my coupon. Also, they gave me a ride to and from work, which was very convenient. More

I don’t know which visit I’m reviewing! My car is still at the dealership awaiting a part that has taken longer to arrive than anticipated. None of this is good! However, all the folks (wit My car is still at the dealership awaiting a part that has taken longer to arrive than anticipated. None of this is good! However, all the folks (with Emily leading the charge) are very pleasant and competent people that do a great job. More

Salesman helped us find the right car for our family. He wasn’t pushy and always listen to our needs offering suggestions when asked. His personality and demeanor gave us the respect and trust we nee He wasn’t pushy and always listen to our needs offering suggestions when asked. His personality and demeanor gave us the respect and trust we needed. More

Customer service is always the first thing that a customer remembers. I get greeted with the best one on one contact from the minute I arrive to the end of my completed service. This is why customer remembers. I get greeted with the best one on one contact from the minute I arrive to the end of my completed service. This is why I give the team at the VW Akron facility a 5 star rating. More

great service excellent customer service i recommend anyone who has a volkswagen to come to this dealership every one is really professional and helpful glad i’m apart of the team anyone who has a volkswagen to come to this dealership every one is really professional and helpful glad i’m apart of the team More

Great service, and great people. They do great work. They got the job done correctly They do great work. They got the job done correctly More

Excellent service from Brittany and the techs. Preventive maintenance is key, and Brittany knows how to keep our Passat and Atlas running at their peak while keeping a budget for services. Always Preventive maintenance is key, and Brittany knows how to keep our Passat and Atlas running at their peak while keeping a budget for services. Always good advice and great work by the techs in the shop. More

Emily and Brittany handled my service request without issue and per my instructions. Work was performed well and without a mess (fuel pump recall.) issue and per my instructions. Work was performed well and without a mess (fuel pump recall.) More

Relocated from Phoenix and connected by my AZ dealership. Most excellent service! Kind empathetic professional knowledgeable. Much appreciated, will return and will recommend. I’m overwhelmed by the sincere Most excellent service! Kind empathetic professional knowledgeable. Much appreciated, will return and will recommend. I’m overwhelmed by the sincere kind regard. Thank you (you know who you are) most sincerely! More

Friendly staff that listened and understood our needs. They diagnosed and fixed the problem. They offered a rental car, as our wait for a part would take a couple weeks. Repaired the car quickly once part They diagnosed and fixed the problem. They offered a rental car, as our wait for a part would take a couple weeks. Repaired the car quickly once part came in. It's a small dealership but waiting room is nice enough. I would take my VW back for service, and I'd feel comfortable buying from VW of Akron. I would recommend. More