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Volkswagen of Akron
Akron, OH
73 Reviews
As of December 8th, 2017, Dave Walter Volkswagen became Volkswagen of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry, Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957, then Jay Honda in 1971, we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer, we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 73 reviews
Verified Customer
January 02, 2026
BOOKED AN APPOINT 30K SERVICE. SERVICE DEPARTMENT WAS ON TIME AND VERY COURTEOUS. TOOK LESS TIME THAN ORIGINALLY QUOTED. ALWAYS A GOOD EXPERIENCE AT THE DEALERSHIP. DENNIS GENN SERVICE DEPARTMENT WAS ON TIME AND VERY COURTEOUS. TOOK LESS TIME THAN ORIGINALLY QUOTED. ALWAYS A GOOD EXPERIENCE AT THE DEALERSHIP. DENNIS GENNARO More
by DENGEN67
Employees Worked With
ASST. SEVICE MANAGER
December 17, 2025
I brought my car in for a headlight that was not functioning properly due to excessive condensation in the headlight housing. After inspecting the light, they quoted me $3,500 to replace the entire functioning properly due to excessive condensation in the headlight housing. After inspecting the light, they quoted me $3,500 to replace the entire headlight assembly and the headlight ballast. I did my own investigation and found that only the headlight control unit was damaged; the assembly and ballast were fine (I also mentioned this control unit as possibly being damaged when I brought my car to them for diagnosis). I then asked about getting just the headlight control unit for replacement, and they never responded to my request. So: 1. They charged me $180 to tell me I need $3,500 in repairs 2. The suggested repairs were incorrect, and the single unit that needed replaced is significantly cheaper than $3,500. 3. They never responded to my request for the replacement unit. I ended up fixing it all myself for a couple hundred dollars. More
by derek.dunn001+vwakron
Employees Worked With
N/a
December 13, 2025
Everyone I dealt with at the dealership was professional, friendly and very helpful. The overall vibe was calm … a nice change from the usual dealership chaotic atmosphere! friendly and very helpful. The overall vibe was calm … a nice change from the usual dealership chaotic atmosphere! More
by dbuccigross58
Employees Worked With
Trent and Aundre
December 09, 2025
The warranty service at 10000 miles is easy. They sent me video showing what they checked and how everything was in great condition. Hope they will keep the good work. They sent me video showing what they checked and how everything was in great condition. Hope they will keep the good work. More
by mariy
Employees Worked With
Brittany
