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Volkswagen of Akron
Akron, OH
57 Reviews
As of December 8th, 2017, Dave Walter Volkswagen became Volkswagen of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry, Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957, then Jay Honda in 1971, we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer, we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 57 reviews
Verified Customer
October 22, 2025
Very professional. Let me know every step of fixing my problem and a video of the problem. Kept in touch, and let me know time tables for everything. Thanks again. Let me know every step of fixing my problem and a video of the problem. Kept in touch, and let me know time tables for everything. Thanks again. More
by benduke1733
Employees Worked With
Emily K
October 16, 2025
I worked with the dealer remotely. Trent made the process way easier than I imagined it would be, and I could tell he had advanced knowledge and experience with vehicles similar to the Trent made the process way easier than I imagined it would be, and I could tell he had advanced knowledge and experience with vehicles similar to the one I ended up purchasing. The pricing and transaction process was straightforward and seamless. More
by VW van
Employees Worked With
Trent Doerfler
October 13, 2025
Brought our Atlas here because another VW dealership refused to take our third party warranty. Here we were met with smiles, kinds voices and excellent customer service, which is a much needed breath of refused to take our third party warranty. Here we were met with smiles, kinds voices and excellent customer service, which is a much needed breath of fresh air. While the warranty process was a little tedious, Brittany and Emily still handles us with respect and courtesy. Once we received the inspection video from Bryan— we knew we made the right decision by bringing our vehicle here. He was very thorough with all that needed to be done. More
by mtc212001
Employees Worked With
Brittany and Emily and Bryan
October 11, 2025
There is no substitute for the excellent care the service team continues to provide. Preventive maintenance has been the key to 93,000 carefree miles on the Passat and counting. Appreciate the highly trained team continues to provide. Preventive maintenance has been the key to 93,000 carefree miles on the Passat and counting. Appreciate the highly trained techs, and the suggestions when maintenance needs to be preformed. Knowing that after the sale our VW's are in the best of hands is why we continue to buy from VW Akron. More
by mherwick
Employees Worked With
Brittany
