Volkswagen at Cool Springs

Very help and professional We went to Hallmark originally to purchase a 2019 Passat, but realized the 2019 Tiguan SEL fit our needs better. Sean DeBerry and Tim Steed helped us We went to Hallmark originally to purchase a 2019 Passat, but realized the 2019 Tiguan SEL fit our needs better. Sean DeBerry and Tim Steed helped us during our visit and both were knowledgeable about each vehicle. We were very happy with the dealership, existing discounts and the fabulous warranty. Thery spent quality time with us for both the test drive and delivery explanation of otions. We can't say enough good things about our purchase experience! More

certified pre-owned I recently purchased a 2015 Golf Sportwagen TDI. The staff at Hallmark VW were outstanding. Thorough expalnation and level of detail regarding the Ce I recently purchased a 2015 Golf Sportwagen TDI. The staff at Hallmark VW were outstanding. Thorough expalnation and level of detail regarding the Certified Pre Owned vehicle and process needs to be commended. Well done! More

Exceptional Service I worked with Matthew, Sean, and Thomas and they were all very patient and explained everything in great detail for me. This was my first time buying I worked with Matthew, Sean, and Thomas and they were all very patient and explained everything in great detail for me. This was my first time buying a car on my own and they were great with answering any questions I had and working with me to find the perfect fit for me. Overall I would highly recommend this dealership as well as Matthew, Sean, and Thomas!! More

Received the service I expected We received the service we expected and it was an excellent experience overall. I don't mean to imply that it was just 'adequate'. Their level of se We received the service we expected and it was an excellent experience overall. I don't mean to imply that it was just 'adequate'. Their level of service is what all dealerships should aspire to provide. More often than not, I don't feel customer service is what it should be these days. More

Awesome customer service We are truly impressed with this dealership. Matthew, Sean and Thomas went out of their way to provide us with EXCELLENT customer service. We live abo We are truly impressed with this dealership. Matthew, Sean and Thomas went out of their way to provide us with EXCELLENT customer service. We live about 3 hours away and they went above and beyond to make purchasing our cars convenient for us. We were so impressed with them that we ended up buying 2 cars from them. We would highly recommend this dealership even if you have to drive a long distance to work with them. They are fair, honest and don’t try to pressure you into buying a vehicle. Thanks again for such a great experience at your dealership. You have definitely made future customers out of us!! Andy, Johnna and Chelsea Conner More

They go above and beyond! When we first started out, we were just checking out different SUV's. There was no heavy pressure, just professionalism. Arnaldo Torres took us for When we first started out, we were just checking out different SUV's. There was no heavy pressure, just professionalism. Arnaldo Torres took us for a test drive and fully explained the features of the Atlas to us. He really knows the products VW offers. When we had narrowed down our search and were ready to purchase, he came in on his day off to take care of us. Even during the purchase negotiations we did not feel any heavy-handedness like we have felt at other dealerships. Everyone just explained what was available and the benefits and let us decide. We had a great experience with every department. More

Great Experience They really made sure we get what we want for the Price we want. They were the only Dealership withing 60 Miles to go above and beyond for us. Carlos They really made sure we get what we want for the Price we want. They were the only Dealership withing 60 Miles to go above and beyond for us. Carlos Miller is a great Specialist. We would definitely buy from here again. More

Great experience! The sales rep we were paired with, Justin Burns, was very accommodating to our schedules for test driving and was also patient with us during the buyi The sales rep we were paired with, Justin Burns, was very accommodating to our schedules for test driving and was also patient with us during the buying process. I also had a service appointment where they had me in and out in 5 minutes-- I would recommend Justin and the dealership to a friend. More

Overall good experience Salesman, Carlos, was very nice and helpful. Everyone there was good and not too pushy. The only complaint is that their body work person is only ther Salesman, Carlos, was very nice and helpful. Everyone there was good and not too pushy. The only complaint is that their body work person is only there on Wednesdays. So some paint chips on the car I bought had to be touched up with a paint pen. More

Just a great experience! Bought a new Jetta, and actually had a good time! Sean DeBerry (sales) was very helpful and professional going way out of his way to get what I wanted Bought a new Jetta, and actually had a good time! Sean DeBerry (sales) was very helpful and professional going way out of his way to get what I wanted, Thomas (manager)was awesome also, and Charlie in finance made it easy! Thanks again for the great service! More