Volkswagen at Cool Springs

Great to deal with. Bought a 2019 Passat from here worked with Matthew Bradley. No high pressure and we did the finance in a record time. Love my new dealership and car! Bought a 2019 Passat from here worked with Matthew Bradley. No high pressure and we did the finance in a record time. Love my new dealership and car! More

Awesome Experience! I had an awesome experience purchasing my brand new VW here. I would recommend anyone contemplating on buying a new car to pay a visit here. I had an awesome experience purchasing my brand new VW here. I would recommend anyone contemplating on buying a new car to pay a visit here. More

GTI Rabbit purchase. Professional, knowledgeable and reasonable. Agreed with my requests and closed deal in same day. Had the car I wanted in stock and offered fair trad Professional, knowledgeable and reasonable. Agreed with my requests and closed deal in same day. Had the car I wanted in stock and offered fair trade for my existing car. More

VERY EASY TO WORK WITH AND VERY KNOWLEDGEABLE. Mathew was very courteous and worked very hard to make the experience a happy one. I worked with Mathew over the phone to make the process fast Mathew was very courteous and worked very hard to make the experience a happy one. I worked with Mathew over the phone to make the process fast and easy. This purchase was fast and easy. I walked in signed the paperwork and was out the door in 30 minutes. Very Pleased with my experience. More

Great experience at this dealership I recently purchased a new Jetta at Hallmark VW. Luke and Thomas were both great to deal with. The experience was MUCH less painful than others I ha I recently purchased a new Jetta at Hallmark VW. Luke and Thomas were both great to deal with. The experience was MUCH less painful than others I have had at other dealerships. Luke was very knowledgeable and accommodating. We looked at and drove several cars that morning. Thomas is the manager and was great about working with my budget and getting me into the car that I wanted. More

Pain free car buying! Thank you Tim Steed, sales specialists for working with us over the phone and in the dealership. You made the process of buying a car painless and qui Thank you Tim Steed, sales specialists for working with us over the phone and in the dealership. You made the process of buying a car painless and quick. Thank you to the financial manager for being up front and honest with charges and financing. We are very pleased with the service we received form Hallmark Cool Springs! More

Completing sales agreement terms The initial purchase experience of purchasing our sons vehicle was great Mr Torres was very knowledgeable about the vehicle we purchased as well as ve The initial purchase experience of purchasing our sons vehicle was great Mr Torres was very knowledgeable about the vehicle we purchased as well as very helpful with helping my son setup the nav,bluetooth... However upon the agreement of the price there were additional items that were agreed on to go with the vehicle. After not receiving these items with in a month of purchase of vehicle I called and spoke with an associate and was insured the items were ordered and given a deliver date, that date has come and gone still no resolve at this time. More

Leasing Sean was awesome. He deserves a raise. Cody awesome for helping me. Thank you both! Especially when i needed someone to just give me a chance to build Sean was awesome. He deserves a raise. Cody awesome for helping me. Thank you both! Especially when i needed someone to just give me a chance to build my credit back. More

Great Salesman, Carlos Carlos was such a nice and helpful salesman! He went above and beyond my expectations. He has a great smile, and such charm. I intended on buying an o Carlos was such a nice and helpful salesman! He went above and beyond my expectations. He has a great smile, and such charm. I intended on buying an older Jetta, but the newer one was a much better deal. I’d recommend him to everyone! He’s awesome More

Dishonest As They Come Error in the service department lead to me having to pay out of pocket for something that would have been covered by service contract. They took advan Error in the service department lead to me having to pay out of pocket for something that would have been covered by service contract. They took advantage of a service member to steal from me. I do not make this accusation litely. Thru a series of text messages and emails I can show just how dishonest this dealership is. Just wanted to give a sarcastic thank you to Nick in service for nothing. Really classy. More