Volkswagen SouthTowne

I had a great experience. they toke me on the spot. Branden is so kind and helpful. He goes above and beyond to help. He is the best! Thank you for your help! He is always very friendly and willing Branden is so kind and helpful. He goes above and beyond to help. He is the best! Thank you for your help! He is always very friendly and willing to give me attention. When someone walks in he always looks to see who it is. Every time he has given me recognition by say help and asking how I am. This does make a difference to the customer. If I have to wait for him I will do that. I just think he is great ! More

Bit of a wait, but worthit I went in for a normal oil change, (30,000), and was told it would take about 45 minutes. However, it took far longer, but the gentlemen working at th I went in for a normal oil change, (30,000), and was told it would take about 45 minutes. However, it took far longer, but the gentlemen working at the front were very polite, accommodating, and just all around sweethearts. They apologized for the wait numerous times, and then because it was actually over 2 hours, they gave it to me for free! I know that that wasn't typical, but I am satisfied with how they treated me/"made up" for the busy morning. Happy customer. :) More

Great customer service This was our first time at this dealership and the experience could not be any better. The vehicle was serviced in a timely manner and the staff was v This was our first time at this dealership and the experience could not be any better. The vehicle was serviced in a timely manner and the staff was very friendly. Malik was great to work with and he answered all of our questions. As I already said, it was the first time at the dealership, but from now on I will always bring my cars to Malik. Thank you all for the quality service! Almir More

Malik and Southtowne VW are awesome! I have never had a bad experience, the customer service and work performed are always top notch. Malik has helped me with all of my vehicles I have bo I have never had a bad experience, the customer service and work performed are always top notch. Malik has helped me with all of my vehicles I have bought over the years at Southtowne and is wonderful to work with! Thanks for everything! Kim More

Customer service great customer service and excellent knowledge. The staff was very friendly and worked very hard to provide me with what I needed. Extra time was spen great customer service and excellent knowledge. The staff was very friendly and worked very hard to provide me with what I needed. Extra time was spent on making sure I knew the features of my car before leaving and on follow up visits. More

Over and above to satisfy the customer I would like to start by stating that your dealership had saved me over $3000 dollars in repairs. This was possible because of your dealerships exper I would like to start by stating that your dealership had saved me over $3000 dollars in repairs. This was possible because of your dealerships experience and concern to the customer. I had recently gave up on all VW dealerships due to the fact that I felt always being ripped off and the quality of work was very miserable to say the least. When deployed with the military, I have to depend on the services being provided to my wife, and it never fails...she is always being taking advantage of and I end up spending thousands of dollars on repairs that may had never been required. Than I had decided to give your dealership an opportunity to prove me wrong...and they did. Effective immediately, I will go to no other dealerships except yours. I cannot express more deeper feelings about your dealership. I thank you dearly for going over and above on showing me any issues, if any, with my vehicle. After noticing an engine power loss when going up hill or when requiring engine torque, it was originally diagnosed by another VW dealership as the camshaft lobes being worn, along with additional engine components, over $3K dollars worth of repairs, in which case your dealership had found that it was nothing more than a simple fuel filter. After replacement of the filter, the problem went away. Your dealership could have easily monopolized on the situation, but instead, they wanted to be honest and sincere with my concerns. They refused to just replaced parts unless they had diagnosed the problem themselves. In my part of the world, this is called professionalism and excellent customer service. I would like to personally thank Adam (front desk representative) and Darrin (Chief Mechanic) for proving that I could indeed trust and depend on their VW dealership. Thank you so much for your business ethics and customer service. More

Avoid like the plague I will never set foot in this dealership again. They will cheat you every step of the way. The finance department pressure you into making a bad decis I will never set foot in this dealership again. They will cheat you every step of the way. The finance department pressure you into making a bad decision. Be careful with this dealership... More

I wrote a pprevious review And was not happy with my experience at all, in the interest of being fair though I thought I'd share this experience. I returned for another service And was not happy with my experience at all, in the interest of being fair though I thought I'd share this experience. I returned for another service appointment because I have a service contract and was very happy with the experience this time. I don't know if it was just that one service guy who made the experience awful last time, but I have no complaints this time. Malik was very friendly and knowledgeable and got my car in despite the fact I didn't have an appointment. More

very dishonest. ended up being a terrible experience I wish i would have read some of the reviews before buying here. this has ended up being one of the worst and most dishonest transactions that i have I wish i would have read some of the reviews before buying here. this has ended up being one of the worst and most dishonest transactions that i have ever been involved with. i wanted to buy a car with cash but in order to get me the price i wanted they had me go through there financing with warranties/gap/key replacement etc. and had to keep it for 6 months at which point i could cancel and would get almost all of that back. my big concern doing this was how much of this money i would actually get back and how much would get pulled into the prorated services during the 6 months. i was told that they couldn't be exact but it would be basically x number of dollars which i was ok with. i canceled after the 6 months and waited for my checks. however i ended up almost $900 less than i was told. i went in assuming something was wrong, nope... that is how they get you. His response was that they never quote an exact amount, and the amount i received is what it ended up working out to. He kept saying..."it is still a good deal at that amount" the fact is that it wasn't the deal i agreed to. i never would have bought the car with those numbers. really dishonest tactics in order to sell cars More

Manipulative, pulled my credit history without authorization I had an extremely negative experience shopping for a Volkswagen here. My initial salesperson was friendly and reasonably knowledgeable, but the manag I had an extremely negative experience shopping for a Volkswagen here. My initial salesperson was friendly and reasonably knowledgeable, but the management were unbelievably pushy and used extremely manipulative tactics to try to get me to purchase a car. This included not returning the keys to my own car, which they had to evaluate for a trade-in offer, until raising my voice to demand them. They also attempted to get me to sign a tentative purchase agreement written on a piece of scratch paper, presumably in an attempt to gain psychological commitment to a deal. Lastly, and perhaps worst of all, they used my driver's license information to pull my credit while I was on a test drive without my permission. This dealership and its staff truly live up to the negative stereotype of the industry. I ultimately purchased a new GTI from another dealership and am extremely happy with the car. More