Volkswagen SouthTowne

Salesman/Sales Manager will say anything to get you to buy Like the title says, I recently filed bankruptcy and my car was falling apart so I went there and they told me that any credit union would be happy to Like the title says, I recently filed bankruptcy and my car was falling apart so I went there and they told me that any credit union would be happy to refinance my loan after 6 months of re-establishing my payments. I made every payment of time and went to refinance and every bank/credit union told me that the "least amount of time would be 1 year" Not only am I steamed about that but the car I bought had issues (leaky gaskets, etc) that they refused to take care of. I was also promised 3 free car details. Every time I took it in to get done all they did was wash the outside and never touched the inside even though I waited for 2 hours plus. It was on the third time I lost my temper (in front of other customers....sorry) they finally did the job right. DON'T TRUST THEM. I learned the hard way to do all my research before buying. More

recommended dealership Great service and great dealership ! Since I bought my 2014 vw jetta tdi, till now I'm totally satisfied with the car and the dealership. I will tot Great service and great dealership ! Since I bought my 2014 vw jetta tdi, till now I'm totally satisfied with the car and the dealership. I will totally recommend this dealership and friendly people who work for South Town VW ! Keep up the great service and thank you !!! More

Check engine light Malik was really great to work with, he kept je in the loop about what was being done and when my car was going to be ready. Super friendly and very p Malik was really great to work with, he kept je in the loop about what was being done and when my car was going to be ready. Super friendly and very polite thank you again More

Oil reading issue and allignment issue. VW Southtowne has always been customer satisfaction driven. The service department, led by Brandon in my case, went out of their way to solve my issu VW Southtowne has always been customer satisfaction driven. The service department, led by Brandon in my case, went out of their way to solve my issues. Kudos to the entire dealership for making my experience pleasant. V/R Ron Whitw More

10,000 mile service was a nice experience to have my car service, first time and to have been helped by very courteous and friendly staff...I was told a time that servic was a nice experience to have my car service, first time and to have been helped by very courteous and friendly staff...I was told a time that service would take and it was exact. It shows that your dealership regards and respects customer time and staff well trained to deliver excellent honest serve...In an age where customer service is lacking and secondary , it was refreshing. Janette Munoz/Anthony Mirabile More

VW Southtowne The dealership is always clean and the empoyees are helpful and friendly without being pushy. The service department is outstanding especially Brando The dealership is always clean and the empoyees are helpful and friendly without being pushy. The service department is outstanding especially Brandon and Malik they are the xxxx! More

Malik was wonderful! My check-engine light came on, on Monday January 12th, as I was driving home from work. Tuesday January 13th , I was able to bring my car in, and $12 My check-engine light came on, on Monday January 12th, as I was driving home from work. Tuesday January 13th , I was able to bring my car in, and $1226 later, my check-engine light is off, and my car is fixed. It was A LOT of money for me to spend, but since I need a car to drive to work and so forth, I had no choice but to spend that money to be safe, and have a working vehicle... Malik was kind enough to explain everything thoroughly, and helped me understand that spending that money was necessary, and will keep my car in good condition for a long period of time. I am glad, that even though I need to spend A LOT of money, that the service is prompt, friendly, and efficient. I however, will NEVER buy a Volkswagen again, and I highly discourage most everyone that I come into contact with, to NEVER buy a Volkswagen, as well. My 1993 Toyota Camry has never needed the extreme services and extreme costs that my 2001 VW New Beetle has needed over the years. It seems like every time I turn around my money pit of a 2001 VW New Beetle needs another thousand or MORE dollars put into it, to keep it running. So even though, I am satisfied with the service I've received, I am tired of having a car, that needs so much work, all of the time. I am not impressed by the Volkswagen brand at all... Malik has my sincere gratitude, for helping me with my "special car". More

Great experience great service Melik from the service dept. got me right in to service my 2013 Jetta. I also asked him to take a look at the alignment and to call me before doing an Melik from the service dept. got me right in to service my 2013 Jetta. I also asked him to take a look at the alignment and to call me before doing any work. He called me like he promised and let me know that my alignment needed to be done and the cost for it. They are very friendly and helpful. More

Even the simplest repair is great! I had to come to VW Southtowne because I'm just bumbling enough to not be able to put in my own headlight lamp install. They nicely took my poor, head I had to come to VW Southtowne because I'm just bumbling enough to not be able to put in my own headlight lamp install. They nicely took my poor, headlight-deprived Jetta in and put the bulb in qithout any problem. They also readjusted my driver's side wiper arm at no cost. I've come to depend on the service center for literally everything when it comes to my Jetta, and always come away highly satisfied! More

Great service visit Malik was very professional and friendly. My wait time was exactly what I was told it would be and the waiting area was clean. Malik came to update me Malik was very professional and friendly. My wait time was exactly what I was told it would be and the waiting area was clean. Malik came to update me on my wait and then came to get me from the waiting area when it was finished. More