Volkswagen South Coast

James Wren was great in keeping me informed on the delivery of my new Id4. The sales process was seamless, no typical dealer haggle. Also, my car was in great shape at pickup and they spent time exp delivery of my new Id4. The sales process was seamless, no typical dealer haggle. Also, my car was in great shape at pickup and they spent time explaining how to operate it. I would highly recommend this dealership. More

I have used the dealership for service on my 2018 Tiguan, When I wanted to buy a 2022 Tiguan Olias Lynch Fleet Manager was there to help. Quick and simple.Best ever for me. Great place to do business with. When I wanted to buy a 2022 Tiguan Olias Lynch Fleet Manager was there to help. Quick and simple.Best ever for me. Great place to do business with. More

Cursed at and yelled at in front of customers by Natasha Urdea the Service Manager. It's a shame she has a position dealing with people yet alone being in charge of all the service advisors. Brought my Atla Urdea the Service Manager. It's a shame she has a position dealing with people yet alone being in charge of all the service advisors. Brought my Atlas in for a warranty repair, steering column needed to be replaced and needed 2 new tires. Was told it would take 3 days, wasn't given a loaner and offered $10 Uber credit. Couple days later was told parts were on back order and they had a loaner vehicle, picked up the loaner which was a VW Jetta with stained seats, nasty inside and scratches and dings everywhere. A week later the steering column arrived but was missing the bolts that were on back order. Was told it would be another week and half so I asked for a bigger loaner car since I have a family and need SUV. They gave me a Tiguan that once again had stained seats and had throw up stains. They put seat covers on as a solution. Disgusting. So finally 3.5 weeks later today the car was ready. I go to pickup and return loaner car. They do the walk around on the loaner and then Natasha Urdea comes out and says I ruined her loaner car and it needed to be detailed because it had pollen and sap on it from being parked outside. I told her I can go to car wash if that's a problem, she refused and then convinced her to take it through there car wash. Car came out looking spotless. See pics. She then continued to claim it had to be detailed and buffed and waxed and whatever else. I asked her to show me in the contract where it state the car needs to be washed before returning, She refused to show me. Then I read the contract which states they video tape walk through when giving out loaner car, I asked her to show me that video then. She went inside for an hour and finally after patiently waiting I went inside to see what was up, she said she couldn't find the video but was still looking. Then I said can I just have my car keys so I can go. She then yelled at me saying " I don't need your Fu***ing Bulls**t" and was extremely nasty in front of other customers and staff. I asked her why she talks to her customers this way? She then got more aggressive, and said I'm keeping your deposit and here are your keys. I asked to talk to her GM which she claimed he wasn't in so can't talk to him. Now I go to get in my car and look at the new tires they put on and they look used. See pics. Also had oil change done and as I'm leaving I see notifications that says inspection due. At this point I'm not sure they ever changed my oil and am pretty sure the new tires are actually used. See pics. Overall the worst experience of my life.. More

Great experience, everyone was so friendly and helpful. My second car from VW South Coast, love them and would recommend to anyone looking for a car! My second car from VW South Coast, love them and would recommend to anyone looking for a car! More

Jamie Perez was extremely helpful with finding the model, trim, and options we wanted. The car was pending delivery to the dealership, so he kept us in the loop with delivery status. It arrived, we met with trim, and options we wanted. The car was pending delivery to the dealership, so he kept us in the loop with delivery status. It arrived, we met with Jamie that day and he was courteous, professional, and answered all our questions without hesitation. Shawn Nayeri walked us through the finances and was courteous and professional as well. He had no problem answering all our questions. Thank you again VW South Coast! More

Special VIP attention, hsve been their customer for more thsn 12 years an will continue to be my first choice fir our next car thsn 12 years an will continue to be my first choice fir our next car More

Helpful, friendly staff. Works with the customers and provides assistance throughout the process. Would recommend Works with the customers and provides assistance throughout the process. Would recommend More

Amazing staff and fantastic experience! I appreciate the due diligence of the team and attentive to detail. They were quick and informative and I trusted the team throughout my experience. I appreciate the due diligence of the team and attentive to detail. They were quick and informative and I trusted the team throughout my experience. More

Great experience Great customer service Olias was a great help made it easy and very convenient great help made it easy and very convenient More

Very professional and efficient. Did everything they said they would in a timely matter. Great experience Did everything they said they would in a timely matter. Great experience More