Volkswagen South Coast

Let me begin by saying that in the past several years I have been going to McKenna HB for service and warranty repairs. I am glad that I found Commonwealth Volkswagen Service Dept. At one point I was let t have been going to McKenna HB for service and warranty repairs. I am glad that I found Commonwealth Volkswagen Service Dept. At one point I was let to believed that incompetence is status quo in VW service departments because of a consistent poor performance shown by McKenna VW service dept. staff. Speaking with Larry on the phone, who is a Service rep. in Commonwealth, gave me hope for VW. The DSG service required for my car at 40,000 miles was competitive Once I dropped my GTI with Larry, he took care of several issues at once. I was given answers to all of my questions with confidence and respect. More

I visited Commonwealth dealership on July 4th to buy a used VW Rabbit. The initial sales went well, the financing person was fabulous. He processed my papers with ease and gave me the papers so that I can used VW Rabbit. The initial sales went well, the financing person was fabulous. He processed my papers with ease and gave me the papers so that I can get a check from my Credit Union. I actually left the dealership thinking "What a GREAT experience!" Unfortunately for me, I thought too soon! After you signed the papers, you better hope to God you never have to go back for anything else. If you do, then you are OUT OF LUCK! I didn't pick up my car the day off as I had to arrange for someone to drive my other car home. I wasn't worried as I had to go back to the dealership anyways to pay off my loan with the check from my credit union. I arranged with my sales person to pick up my car the next day after 6pm. The next day approached, I called in advance to inform James I was on my way. When I arrived, James told me that he forgot and my car was not ready. I called 20 minutes in advance to warn him! How is this possible?! I had to wait over an hour to get the car. Then I noticed I did not have floor mats. He told me when we were test driving that the car comes with floor mats, they just take it out to keep them clean. I drove back AGAIN to ask. James looked surprised, ask me to wait so he can ask. He came back all apologetic, telling me they lost the mats but will order some for me. He asked me if I can come back in a couple of days to pick them up. I left and showed back up a few days later like he suggested. This time he told me some excuse about how it is VERY difficult to get 2007 vw rabbit floor mats and they needed to make a special trip to Ontario or something to pick them up. Can I please come back again and he will call me. 10 days passed and no call, I called him and he told me no problem, come by, they are there. Again, I called him 20 minutes before I go to the dealership the THIRD time. When I showed up, James was no where in sight, no mats anywhere and no one can help me. 45 minutes goes by and James finally shows up. Again all apologetic, ask for me keys and drove off with my car. 10 minutes later, he comes back and there was floor mats in the car. I started the car to leave and noticed HE DID NOT GIVE ME MATS FOR THE BACK!!! Again I go back inside the dealership to ask ---"NOW THIS IS THE KICKER OF THE STORY!!" THE GUY LIES TO MY FACE!!!!! HE PROCEEDED TO TELL ME THAT VW DOES NOT MAKE FLOOR MATS FOR THE BACK SEAT OF RABBIT!!!!!!!!!!!By this time, I am so frustrated that I did not even want to argue anymore. I even offered to pay for floor mats but he was adamant that they do not make them. HAVE YOU HEARD OF THE WEB? One question on google and I found several sites selling Rabbit floor mats, EVEN FOR THE BACK!!! Long story short, James (I wish I remembered his last name!) is not to be trusted! If you have to buy a car at Santa Ana VW Commonwealth, try to avoid James. He is only interested on the sale, he will promise you the world that he has NO intention of keeping. BUYERS BEWARE!!!!! More

Great experience, helpful employees, fantastic pricing. I will tell all my friends who want a VW to go to this dealer. Not only did I get more than what was promised, they made the process simple and easy, e will tell all my friends who want a VW to go to this dealer. Not only did I get more than what was promised, they made the process simple and easy, even taking my old lease off my hands by paying the last two payments and taking it back to the dealership where I purchased it. More

I visited 15 dealers in SoCal. I really looked at cars, I went to four VW dealers and Commonwealth was hands down the most amazing, friendly, awesome, knowledgeable dealer around. (The Mazda dealer in Tus I went to four VW dealers and Commonwealth was hands down the most amazing, friendly, awesome, knowledgeable dealer around. (The Mazda dealer in Tustin was ok too.) I contacted Greg, my sales guy, via the internet. I had a good price from another dealer, I asked if he could give me a better price. Greg made me a better price over the internet. A two line email, just a better price, and please give me a call if you want to test drive. That two line email contained the best price of all four VW dealers, by ALOT. And, no haggle! He was the most knowledgeable sales rep, I know, I did a lot of research too, he knew just about everything (I asked some crazy questions). Other sales guys didn't know things, or they lied to me. Both big negatives. Greg never made me feel pressured, he listened to me rant about my anxiety, and he was funny. And nice. I know this sounds crazy, but I want to go back for services. Oh, by the way, the TDI Jetta is a dream machine. The power of a six cylinder engine, with the gas mileage of a manual shift Golf! Awesome. More

We found a "used" VW Beetle on line that was beautiful,low mileage and below market value. We decided to check it out.We met Derek, explained our needs and he took it from there.He professionall beautiful,low mileage and below market value. We decided to check it out.We met Derek, explained our needs and he took it from there.He professionally and yet ,very personally led us through the options of purchasing this vehicle,while at the same time answering our every question about a "new" vehicle purchase. As it turned out we were able to get a brand new VW Beetle with a great price,great warranty and for very little more than had we purchased the used car. Derek made us feel very at ease and even tolerated our questions and nervous chatter all in a very "real and personal" way, making this the absolute BEST buying experience we have had in 36 years of marriage. I would absolutely recommend him to anyone looking for a car.Robert dealt with the financial aspect of our loan and was very pleasant,personable and made us feel welcomed and at ease.Again this part took WAY less time than at other dealerships we have dealt with over our life together. Great experience...our first Volkswagen...bet its not our last! More

We drove from the Westside of Los Angeles all the way out to Santa Anna to buy a Volkswagen Jetta at Commonwealth. We found the car on the internet and so we dealt directly with OJ Dawoodi, the eCommerce di to Santa Anna to buy a Volkswagen Jetta at Commonwealth. We found the car on the internet and so we dealt directly with OJ Dawoodi, the eCommerce director for the dealership. OJ is a very special and unique kind of car salesman. Yes, he very much wants to sell you a car, but he does so in an extremely friendly and easy-going manner. He took a great deal of time and effort to help us get fully acquainted with the car we were interested in, and he helped make the buying process the easiest and most painless we've ever experienced. Bryan Martin in the finance office was also very friendly and helpful. We got the exact care we wanted at a price that made us very happy. All in all, OJ and the other people at Commonwealth we came in contact with all made us feel welcome and relaxed, and treated us as though they genuinely appreciated our business. More

Excellent service and friendly staff. Will recommend to Excellent service and friendly staff. Will recommend to all interested in buying a VW or and Audi. I will be buying my next car from this dealership Excellent service and friendly staff. Will recommend to all interested in buying a VW or and Audi. I will be buying my next car from this dealership. OJ was very helpful and straight forward with the information provided. What you see is what you get. More

This is the worst dealership for Volkswagen!! Dont goto this guy for anything!!! I took my car (Passat 2001)for 60k service and they called me in the evening and told me that my car has problem with Tiero this guy for anything!!! I took my car (Passat 2001)for 60k service and they called me in the evening and told me that my car has problem with Tierods that connects Steering and axial and it costs me 900$$ to change them! I never reported that problem and they say it was there all the time. Finally I fought for that and I spoke to Manager who drove the car for test run and told me that it was their problem that haven't tighten the nut for left wheel!!! If I haven't fought for that, I would have ended up paying 900$$ just to tighten the nut!!! More