Volkswagen South Coast

Purchased new Jetta in May 2010 and within two weeks it exhibited an intermittent problem with radio reception. Service staff attempted to place blame for problem with window tint which was installed AFTE exhibited an intermittent problem with radio reception. Service staff attempted to place blame for problem with window tint which was installed AFTER the reception problem was demonstrated. Multiple phone calls to service department went un-returned. After five visits over nine months to service department for this issue and several emails to VW of America, problem seems finally to have been corrected by a software patch installed on last service visit. Additional phone calls to service department regarding potential issue with instrument panel lighting have gone un-returned. Messages left on Commonwealth's website have also gone un-returned. Purchase experience with this dealership was good and price fair, but service department gets an "F". More

Commonwealth Volkswagen had wonderful service as well as the best deals in town. I high recommend this dealership to anyone looking for a hassle-free experience. Not only was the quality of service high, bu the best deals in town. I high recommend this dealership to anyone looking for a hassle-free experience. Not only was the quality of service high, but was also very swift. More

Tsu-Lyn was wonderful! She made my experience very memorable. Tsu went beyong the call of duty and made sure that was completely satisfied with everything I had concerns about. Commonwealth worked w memorable. Tsu went beyong the call of duty and made sure that was completely satisfied with everything I had concerns about. Commonwealth worked with me to get the best deal possible and I couldn't be happier with my purchase. More

This is my first Volkswagen and I choose the 2011 GTI. Not only did they have the one in stock I wanted, but they gave me a good price on the vehicle. Everyone I dealt with was friendly and helpful and I Not only did they have the one in stock I wanted, but they gave me a good price on the vehicle. Everyone I dealt with was friendly and helpful and I really enjoyed the Starbuck's coffee. Overall it was a great experience and I would recommend Commonwealth Audi to my friends and family. Thank you Tsulyn and Commonwealth Volkswagen! I love my new GTI. More

simply horrible customer service. you never get a call back and everyone at service desk has attitude issues. I'm not sure how well they do in terms of sales, but they don't look like they'll last very l back and everyone at service desk has attitude issues. I'm not sure how well they do in terms of sales, but they don't look like they'll last very long..not with the quality of their service. Especially, if something goes wrong after you return your leased vehicle and you need their help to straighten out the problem, forget it! Apparently they think it's a done deal and no matter how many times you call the person in charge, they either don't answer or ignore your phone messages. More

I was in the market for a new A4 and George was able to really make my life easy through that whole process. After working with him I know I will never going anywhere else to buy another Audi. George was a really make my life easy through that whole process. After working with him I know I will never going anywhere else to buy another Audi. George was able to make me feel comfortable through the whole purchasing experience. I really appreciated how he walked me through the whole dealership, and introduced me to the service and parts people so I know where to go for my first service and if I am ever in need of any accessories. I had the best car buying experience I have ever had in my whole life. It was fast, easy, and hassle free. I will most certainly be going back to Commonwealth Audi for my feature vehicle needs. More

Let me begin by saying that in the past several years I have been going to McKenna HB for service and warranty repairs. I am glad that I found Commonwealth Volkswagen Service Dept. At one point I was let t have been going to McKenna HB for service and warranty repairs. I am glad that I found Commonwealth Volkswagen Service Dept. At one point I was let to believed that incompetence is status quo in VW service departments because of a consistent poor performance shown by McKenna VW service dept. staff. Speaking with Larry on the phone, who is a Service rep. in Commonwealth, gave me hope for VW. The DSG service required for my car at 40,000 miles was competitive Once I dropped my GTI with Larry, he took care of several issues at once. I was given answers to all of my questions with confidence and respect. More

I visited Commonwealth dealership on July 4th to buy a used VW Rabbit. The initial sales went well, the financing person was fabulous. He processed my papers with ease and gave me the papers so that I can used VW Rabbit. The initial sales went well, the financing person was fabulous. He processed my papers with ease and gave me the papers so that I can get a check from my Credit Union. I actually left the dealership thinking "What a GREAT experience!" Unfortunately for me, I thought too soon! After you signed the papers, you better hope to God you never have to go back for anything else. If you do, then you are OUT OF LUCK! I didn't pick up my car the day off as I had to arrange for someone to drive my other car home. I wasn't worried as I had to go back to the dealership anyways to pay off my loan with the check from my credit union. I arranged with my sales person to pick up my car the next day after 6pm. The next day approached, I called in advance to inform James I was on my way. When I arrived, James told me that he forgot and my car was not ready. I called 20 minutes in advance to warn him! How is this possible?! I had to wait over an hour to get the car. Then I noticed I did not have floor mats. He told me when we were test driving that the car comes with floor mats, they just take it out to keep them clean. I drove back AGAIN to ask. James looked surprised, ask me to wait so he can ask. He came back all apologetic, telling me they lost the mats but will order some for me. He asked me if I can come back in a couple of days to pick them up. I left and showed back up a few days later like he suggested. This time he told me some excuse about how it is VERY difficult to get 2007 vw rabbit floor mats and they needed to make a special trip to Ontario or something to pick them up. Can I please come back again and he will call me. 10 days passed and no call, I called him and he told me no problem, come by, they are there. Again, I called him 20 minutes before I go to the dealership the THIRD time. When I showed up, James was no where in sight, no mats anywhere and no one can help me. 45 minutes goes by and James finally shows up. Again all apologetic, ask for me keys and drove off with my car. 10 minutes later, he comes back and there was floor mats in the car. I started the car to leave and noticed HE DID NOT GIVE ME MATS FOR THE BACK!!! Again I go back inside the dealership to ask ---"NOW THIS IS THE KICKER OF THE STORY!!" THE GUY LIES TO MY FACE!!!!! HE PROCEEDED TO TELL ME THAT VW DOES NOT MAKE FLOOR MATS FOR THE BACK SEAT OF RABBIT!!!!!!!!!!!By this time, I am so frustrated that I did not even want to argue anymore. I even offered to pay for floor mats but he was adamant that they do not make them. HAVE YOU HEARD OF THE WEB? One question on google and I found several sites selling Rabbit floor mats, EVEN FOR THE BACK!!! Long story short, James (I wish I remembered his last name!) is not to be trusted! If you have to buy a car at Santa Ana VW Commonwealth, try to avoid James. He is only interested on the sale, he will promise you the world that he has NO intention of keeping. BUYERS BEWARE!!!!! More

Great experience, helpful employees, fantastic pricing. I will tell all my friends who want a VW to go to this dealer. Not only did I get more than what was promised, they made the process simple and easy, e will tell all my friends who want a VW to go to this dealer. Not only did I get more than what was promised, they made the process simple and easy, even taking my old lease off my hands by paying the last two payments and taking it back to the dealership where I purchased it. More

I visited 15 dealers in SoCal. I really looked at cars, I went to four VW dealers and Commonwealth was hands down the most amazing, friendly, awesome, knowledgeable dealer around. (The Mazda dealer in Tus I went to four VW dealers and Commonwealth was hands down the most amazing, friendly, awesome, knowledgeable dealer around. (The Mazda dealer in Tustin was ok too.) I contacted Greg, my sales guy, via the internet. I had a good price from another dealer, I asked if he could give me a better price. Greg made me a better price over the internet. A two line email, just a better price, and please give me a call if you want to test drive. That two line email contained the best price of all four VW dealers, by ALOT. And, no haggle! He was the most knowledgeable sales rep, I know, I did a lot of research too, he knew just about everything (I asked some crazy questions). Other sales guys didn't know things, or they lied to me. Both big negatives. Greg never made me feel pressured, he listened to me rant about my anxiety, and he was funny. And nice. I know this sounds crazy, but I want to go back for services. Oh, by the way, the TDI Jetta is a dream machine. The power of a six cylinder engine, with the gas mileage of a manual shift Golf! Awesome. More