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Volkswagen South Coast

Santa Ana, CA

4.9
418 Reviews

1450 Auto Mall Drive

Santa Ana, CA

92705

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Showing 418 reviews

May 15, 2021

Used cars with bad engines, but nice body. Cars are a Used cars with bad engines, but nice body. Cars are a lot more expensive than other car dealers that offer better quality and condition in new and u More

by Jane Ziegler
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul Tapia, Carl Vann, Larry Ringen, David Aguilar, Sam Gilani, Peter Maldonado
May 16, 2021 -

Volkswagen South Coast responded

Jane, Your feedback is important to us and I would appreciate the opportunity to speak with you about the quality of our selection. Would you mind emailing your preferred contact information to me at shirish.patel@penskeautomotive.com? I look forward to speaking with you. Best Regards, Shirish Patel General Manager Volkswagen South Coast

May 13, 2021

Friendly people vast inventory very well satisfied with my product and i will recommend friends and family to stop by and make their purchase s More

by urieloem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Perez
May 13, 2021 -

Volkswagen South Coast responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for the recommendation of Volkswagen South Coast, and have an amazing day!

May 13, 2021 -

Volkswagen South Coast responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for the recommendation of Volkswagen South Coast, and have an amazing day!

April 25, 2021

The service department is excellent and I had an excellent experience with sales but the finance manager was very difficult to understand and he made me sign a contract to buy on credit even though More

by 14th vw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Israel
Apr 26, 2021 -

Volkswagen South Coast responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that Israel went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

April 21, 2021

Such a disappointing service experience . Took my 95 year old moms can into get it checked over. The service agent Eric told us he could look up records from any dealership for past service. What a li More

by Kristy
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Eric Lopez
Apr 23, 2021 -

Volkswagen South Coast responded

Kristy, We take our customer feedback very seriously and would like the opportunity to learn more about your recent service experience. Can you please send your preferred contact method to me at shirish.patel@penskeautomotive.com? I look forward to hearing from you. Shirish Patel General Manager Volkswagen South Coast

Apr 23, 2021 -

Kristy responded

I want to thank you for speaking with my husband Max about our experience with your service dept. . He was very complimentary of how you handled the situation. It's hard to deal with disgruntled clients - I get it. Your service manager Jamie just basically blew us off with no calls back and then when he finally did call back he literally laughed at the idea of a partial refund and basically blamed the entire situation on us. Needless to say, this didn't sit well. Not a good way to leave a client. I was so angry at being laughed at and just dismissed. However, your conversation turned around our whole attitude of the dealership. I hear you are new to the dealership. Based on the successful way you handled the situation which was the exact opposite of the way your service manager handled things - I have a feeling he won't be there long. You could not be more different in your approach to customer service. I wish you much success in your new role and look forward to meeting you in person soon. Thank you

April 16, 2021

Very professional dealer with easy to work with staff. Very new structure, and super easy to get to. Service staff did not try and sell me on unnecessary maintenance. Only issue is i would have had to wai More

by victorandcharlie777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Israel Garcia
Apr 17, 2021 -

Volkswagen South Coast responded

Thank you for taking the time to share your experience with us. If there's anything further we can do for you, we are happy to help!

April 15, 2021

Olias always able to get us the best deals and Shawn explains what all our options. Worth the 1+ drive to get to this dealer. A+ service More

by ruben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olias
Apr 16, 2021 -

Volkswagen South Coast responded

Thank you, Ruben! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to learn that Olias was able to get you a great deal while also explaining all your options. Thank you again for choosing Volkswagen South Coast, we look forward to having you as one of our valued customers for many more years to come! Happy Driving!

March 16, 2021

Great car buying experience. Olias was really good to work with and made the entire process easy and problem free. I will buy here again More

by Kent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olias Lynch
Mar 17, 2021 -

Volkswagen South Coast responded

Thank you for the positive review and rating! We are happy to know that you had a great car-buying experience with us and with the help of our Sales Department, especially Olias. We value your business at Volkswagen South Coast!

March 12, 2021

Great dealership! Hassle and stress free. Jamie Perez made my lease return and buying a new Jetta, such a breeze! Shawn in finance was great. Was very helpful with all the extra service options and very More

by Maria Skipper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Perez, Shawn Nayeri
Mar 13, 2021 -

Volkswagen South Coast responded

Thank you so much for your recommendation of Volkswagen South Coast. We are super happy to know of your positive feedback for the services provided. See you again next time, Maria!

March 07, 2021

I had a wonderful experience leasing a new car at this dealership. Ask for Marianne Hanouneh, She is the best! She is amazing and makes the process smooth. She goes above and beyond for her customers and More

by Fardin Daneshmand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marianne Hanouneh
Mar 07, 2021 -

Volkswagen South Coast responded

Thank you for the positive feedback and recommendation! We are delighted to know that you had a good experience with us at Volkswagen South Coast and with the help of our team, especially Marianne. We appreciate your business and we look forward to any future visits!

February 28, 2021

Appreciate the timeliness as the service was done on time. Check in process was simple and efficient. Updates via text were helpful. Only wait time that could have been more efficient was the cashier a More

by K Chavez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Mar 01, 2021 -

Volkswagen South Coast responded

Thank you for the great review! We are happy to learn that your visit to Volkswagen South Coast was such a smooth one. If we can be of future service, please be sure to let us know.

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