Volkswagen South Coast
Santa Ana, CA
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Very professional, I was there to buy a car but did not feel pressure, the deal was done quick and easy. Salesman John Weber was great to work with over the phone and in person. I would definitely recommen feel pressure, the deal was done quick and easy. Salesman John Weber was great to work with over the phone and in person. I would definitely recommend them. I wish I lived closer so I could take the car for service. More
Great purchase experience at Southcoast. Contacted the dealership by phone regarding a new vehicle listed on their website. Jim returned our call in short order and had all the information needed. We were dealership by phone regarding a new vehicle listed on their website. Jim returned our call in short order and had all the information needed. We were basically able to complete the deal over the phone and picked the car up three days later when it arrived at the dealership. Best, most hassle free, efficient vehicle purchase we have ever completed. Highly recommend Southcoast and Jim Wren both! More
We were happy with the sales process on a CPO VW Tiguan, but we soon came to realize that the CPO inspection from this dealership was insufficient. The dealer failed to change the oil, the battery was beyo but we soon came to realize that the CPO inspection from this dealership was insufficient. The dealer failed to change the oil, the battery was beyond warranty and should have been replaced (it soon failed), the engine and cabin air filters were dirty. All simple maintenance issues that we foolishly expected to have been done when the car was serviced by the dealer as CPO. Now I am concerned about other things that should have been inspected and addressed when certifying the car. More
Excellent customer service and attention to the client. Fast process and virtually paper free. Great experience. In and out in less than two hours! Fast process and virtually paper free. Great experience. In and out in less than two hours! More
Very very helpful Good listener Make the process Very very helpful Good listener Make the process easily No rush Good Explanation No playing game Very very helpful Good listener Make the process easily No rush Good Explanation No playing game More
Thank you so much to James wren and his team ! I walked in, pointed, signed and walked out. He went above and beyond and I loooove my vehicle 2021 Tiguan. Thank you 😊 in, pointed, signed and walked out. He went above and beyond and I loooove my vehicle 2021 Tiguan. Thank you 😊 More
Terrible terrible customer service!!! Literally the WORST!!! Dropped of my car for service on Thursday and check engine light was on due to a turbo issue and they said the car hast to be here till god WORST!!! Dropped of my car for service on Thursday and check engine light was on due to a turbo issue and they said the car hast to be here till god knows when and didn’t offer a loaner car and said they have no car available at this time. I have been spending so much money just to commute to work and seem like they don’t even care about their customers. Didn’t even tell me when my car is going to be ready. So disappointed at VW and specially Penske!!!! NEVER gonna come back to this dealership. More