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Volkswagen San Bernardino
San Bernardino, CA
65 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 65 reviews
April 10, 2023
DO NOT BUY FROM THIS DEALER! !! The managers here tampered with my income to sing me up for a terrible lease agreement . That is unethical and illegal . I later learned that they !! The managers here tampered with my income to sing me up for a terrible lease agreement . That is unethical and illegal . I later learned that they put that I earned 8k monthly , to which I did not because I was unemployed . I wasn’t asked for proof of income. They gave me a lease vehicle with all types of expensive service and maintenance contracts . I tried to speak with the general manager and he is by far the most unprofessional and RUDE person I have ever met . I mean , the people that work here are awful. More
by Marisela19
Employees Worked With
Sonny , Finance manager and Nabil , general manager
March 31, 2023
The first few reviews of this stealership are spot on. I was looking to buy a id.4 and trade in a 2020 Jeep Wrangler Ecodiesel with 16000 miles. KBB had the trade in value 36000 to almost 40000. They offe I was looking to buy a id.4 and trade in a 2020 Jeep Wrangler Ecodiesel with 16000 miles. KBB had the trade in value 36000 to almost 40000. They offered my 26000 like that was a great deal. I laughed and got up and walked out. I wasn't 3 miles away and they were texting me. The highest they ever got was 33000 and I told them I wanted 37000 I wasn't trying to get the 40000 as I know it's dealing not stealing. I went straight to Moreno Valley VW and got a great deal on a brand new 2023 and guess what they gave me 37000 for my Jeep as they knew the value of the vehicle. Should have knew something was up when I went into the SBVW and there wasn't anyone in there buying a vehicle on a Friday afternoon. I will never enter that dealership again even if the offered me a free vehicle. More
by JQMagann
Employees Worked With
Jasmine was sales persons she did great. It was the Manager that was a goon.
March 19, 2023
Worst dealer ever. Crooks. I literally felt like they robbed from me. Swindlers. Both the sales manager and the finance manager are like mafia gangsters. They run their Crooks. I literally felt like they robbed from me. Swindlers. Both the sales manager and the finance manager are like mafia gangsters. They run their business on intimidation and scare tactics. It's no wonder why they have such a high inventory? The smart customers run away. And no Thank you I don't want to speak with your business manager! Is he the one that breaks my legs? More
by CHARLES
Employees Worked With
Nassir.Yasir. Sony. The rest of the Mafia in this place. , Matthew Garzon, Mike Novin
December 15, 2022
I waited six weeks for the part to arrive, only to find out half way through installation that it was the wrong one. 4 months later, I'm still waiting for them to finish the job. If you are looking for a f out half way through installation that it was the wrong one. 4 months later, I'm still waiting for them to finish the job. If you are looking for a fast, communicative service, please look somewhere else. PS: The car has been at their facility this whole time. More
by nessa53387
Employees Worked With
Sal
November 24, 2022
Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sa Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people! More
by Mrs. B.
Employees Worked With
Matthew Garzon, Mike Novin
October 07, 2022
Best service I’ve ever received. The shuttle driver was kind and efficient. The gentleman checking me in was fabulous. He also checked me out at the end of my service and was super p The shuttle driver was kind and efficient. The gentleman checking me in was fabulous. He also checked me out at the end of my service and was super pleased t. The service team fixed the issue quickly. The team surely makes the service experience the best it can be. More
by J Res
Employees Worked With
The service rep: Alessandro I think was his name. He’s at the center service computer. Also the shuttle driver was fantastic
September 21, 2022
I went in for Service on my 2021 Jetta and Alejandro at the service desk was very knowledgeable and answered all my questions and concerns. The service was completed in a timely manner. They also repaired the service desk was very knowledgeable and answered all my questions and concerns. The service was completed in a timely manner. They also repaired a couple minor things for free. Highly recommended. This location is easily the best Volkswagen that I’ve been too. More
by Cassie B
Employees Worked With
Alejandro
