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Volkswagen Saco

Saco, ME

4.8
546 Reviews

784 Portland Rd

Saco, ME

04072

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Showing 546 reviews

November 21, 2023

Great experience with Dylan, he was very knowledgeable about the cad we wanted and made the process easy. More

by Valerie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Perreault
Nov 21, 2023 -

Volkswagen Saco responded

Valerie, we're glad to know Dylan was able to assist you with your car purchase at Jack Volkswagen of Saco. Thanks for sharing your experience! If there's anything esle we can do to earn your 5-star review, don't hesitate to let us know. Have a good day!

July 21, 2023

We were extremely satisfied with our recent service at VW Saco. Colton was very helpful and accommodating in diagnosing and repairing an emergency issue we had with our car. We would highly recommend this de More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Proulx
July 12, 2023

We had an issue with the front wheel of our Passat and we got an appointment the same morning we called. They resolved our issue and we were on our way in less than two hours. Friendly staff and great cust More

by Bchertoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
July 11, 2023

Service department does a great job from start to finish. Shout out to my tech, Brian TAUBE. More

by KOneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Taube
July 01, 2023

I always choose VW Saco to buy all my by my cars. I’m very pleased with Rich Dempsey as he was our first salesman. This time we had Evan Pratt. He was a wonderful salesperson. And took very good care More

by lcall530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Pratt
Jul 06, 2023 -

Volkswagen Saco responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 26, 2023

Great costumer service, my service advisor Tyler B. is very knowledgeable and easy to work with, I would highly recommend. More

by robertminero1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
The driver who pick me up, I forgot his name, but very friendly and professional , Vadim Mahklis, Steven Wilson
Jun 30, 2023 -

Volkswagen Saco responded

Thank you for your kind words for our staff, we appreciate it!

June 22, 2023

My go to dealer for more than 10 years. Awesome service and staff, fair prices. More

by btravel348
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colton
Jun 27, 2023 -

Volkswagen Saco responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 08, 2023

Awesome service. Did everything perfect. Tyler was so very nice and helpful to me! Will bring my Jetta back again More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Mahklis, Steven Wilson
Jun 12, 2023 -

Volkswagen Saco responded

Sue, we're glad to hear you enjoyed your visit. Until the next time we meet, take care!

June 08, 2023

Super friendly, helpful and efficient. The service team went out of their way to assist me. Very impressed with my experience here! More

by Ashem8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 12, 2023 -

Volkswagen Saco responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

November 15, 2022

The used car I had arranged to be shown would not have passed a state inspection. It had an exhaust leak, which became obvious when starting the car. When I drove the car I noticed a serious lack of power More

by Sailor
Recommend Dealer
No
Employees Worked With
Dylan Perreault
Nov 15, 2022 -

Volkswagen Saco responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Rich Dempsey General Manager rdempsey@vwsaco.com

Nov 16, 2022 -

Sailor responded

Good Morning, On Oct 27th you wrote the following: Dear Armin, Looks like you have interest in our 2013 Audi Allroad! That vehicle is here and available. Is there a time you'd like to come in and see it? It's currently going through our safety check so let us know what works for you so we can make sure it's completed and ready to drive. Did you see anything else we can help you on? If you tell us a little about what you’re trying to accomplish, we’ll let you know what we have that fits. Thanks for considering VW Saco! Thanks! Richard Dempsey General Manager Volkswagen Saco 784 Portland Road, Saco, ME 04072 Main: (207) 283-2900 eMail: RDempsey@gpi.vwsaco.com URL: https://www.vwsaco.com/ I inquired about a possible day to come to Saco and after exchanging emails and phone calls with Dylan Perreault, we decided that Monday the 14th in the afternoon would be a good time. The result of this visit you know. The safety check you mentioned in your email was apparently not performed, or you have poor communication between your workforce. Sincerely, Armin Fischer

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