Volkswagen North Scottsdale

excellent service from time of drop off to pick up: Gabe was my service agent and he made sound recommendations which I agreed with was my service agent and he made sound recommendations which I agreed with More

Boy where do I start. I've been going to this dealership for years, but after my recent experience, I wouldn't go here if it was the last dealership in the valley.. 2 m I've been going to this dealership for years, but after my recent experience, I wouldn't go here if it was the last dealership in the valley.. 2 months ago I was ran off the road by an angry driver, and due to some other accidents I had the year prior, it made more sense to pay for the repairs out of pocket. Now, I know these are german cars and I know they're expensive to repair, especially a 2022 GTI.. Knowing how many of these cars are even on the road, it's slim pickings for parts and availability. I'm an enthusiast so I knew what I was getting into when buying the car, no less repairing it. With that out of the way, I brought it to the dealership I originally bought it from (VW North Scottsdale), to get an estimate and mainly try and save some money by using a wheel and tire package I bought with the car. The wheel and tire package (warranty) was an add-on that was sold to me, which was supposed to cover me if anything (and the finance manager really emphasized 'anything') happened to them, and would cover up to a certain amount. Paying out of pocket, I thought that maybe this would save me quite a bit of money-however I wouldn't know until they ran a full diagnostics to see what the damage was. Within a week, I was told that it would have to go down to the collision shop for further assessment, and after they sent me out their first estimate, I was told it should be back to me within a month. Fair enough.. In the meantime, they supplied a loaner, and so I was on my merry way. Meanwhile, throughout that month, I received 0 communication from my service manager, 0 communication from the collision shop, and 0 call backs from them. The estimate they sent over to me originally was incomplete (finding out now), it had contained less parts than the rebuild needed, and hadn't included other "fees" that weren't previously discussed.. Long story short, it took them over 2 months to get parts to the collision shop, they kept the car outside the entire time, and seemingly rushed to get the car finished when their service manager started asking questions as to why the car was still even there. I had to be lyfted down to the collision shop to pick it up, only to find my car had two months worth of dust and debris, and had been stashed away in the shop to where they lost it. They ended up charging me 2k more than the original estimate, and they couldn't even source all of the parts to get my car back on the road, I had to find people with spare parts that would be willing to sell me theirs to get mine on the road. Not to mention, the person who was handling my car didn't have a clue about anything VW, and made me feel pretty uncomfortable when she was discussing my car.. Now, I nearly lost it looking at how bad my car looked, but was even more disappointed when I tried breaking and heard loud vibrating noises coming from the front right breaks. Owning these kind of cars, I know what happens when the car sits for two months without any stress from the breaks being released, it warps the rotors, and ruins the break pads.. Well, calling these yahoos today, decided to blame me for why the car sounds the way it does (when I'm covered under a manufacturer warranty for this), and decided to try and make me feel bad for bringing the car to them? This place has definitely gone downhill over the years, having dealt with it for way too long. I'm sick and tired of these guys getting away with treating customers like crap, and getting away with it. Anyways, please take my experience as a warning for anyone considering buying a new car with these guys, or getting your car serviced, there's better in the valley! More

Great service, kept me informed of the status, did not pressure me into getting additional services. Priced fairly. pressure me into getting additional services. Priced fairly. More

I loved that the salesman was not pushy. They were all very friendly. Paperwork was processed quickly. Even after the sale they were very nice and helpful. This is my second car purchased at They were all very friendly. Paperwork was processed quickly. Even after the sale they were very nice and helpful. This is my second car purchased at this dealership and the first car experience was just as great. I will definitely be back for my next car. More

Great people, great experience. Tukk was the best. He got a deal I could afford and Eric was a tremendous help with the paperwork. No upsell and a smooth process overall Tukk was the best. He got a deal I could afford and Eric was a tremendous help with the paperwork. No upsell and a smooth process overall More

Professional,, courteous, respectful of my time. Provided me with an Uber home and back to dealership when my vehicle was ready. Tint and homelink mirror look great on my new GLI. Both Eric Watson a Provided me with an Uber home and back to dealership when my vehicle was ready. Tint and homelink mirror look great on my new GLI. Both Eric Watson and Eric Usora were great. Made this a seamless car buying experience.... More

This was the best experience I've ever had with a car dealership...professional and courteous. dealership...professional and courteous. More

Always top notch customer service both from purchasing a vehicle to actual maintenance service on the vehicle. vehicle to actual maintenance service on the vehicle. More

I needed a quick sale and signing of paperwork and they did a great job. Everyone I worked with was very friendly and helpful. did a great job. Everyone I worked with was very friendly and helpful. More