Volkswagen North Scottsdale

We currently have 3 VWs in the family - Touareg, Jetta and diesel Jetta and all were purchased at VNS. All our cars are serviced here at VNS with loving care by Sherry and her amazing technicians. Sherry and diesel Jetta and all were purchased at VNS. All our cars are serviced here at VNS with loving care by Sherry and her amazing technicians. Sherry has always been pleasant, professional and accomodating, even when dealing with some of the mysterious 1st generation Touareg service issues I brought her, or handling my reaction to some of the larger repair bills faced now that my beloved T-reg is out of warranty! I can be a difficult customer but she has always given top-notch, flawless sevice and communication. Everyone involved in the care of my family fleet has been friendly, informative and customer service oriented. We appreciate the efficient shuttle service provided on busy mornings, the cleanliness of the offices and customer waiting and shop areas and the efficiency with which our almost perpetual service visits are handled. The staff and management at VNS have added tremendous value to our Volkswagen ownership experience for almost 8 years now and I would highly recommend them to all VW owners. More

Not only was Sherry pleasant to work with, she went above and beyond what I asked of her. The service team was professional and thorough. I was completely satisfied with the level of service that I received and beyond what I asked of her. The service team was professional and thorough. I was completely satisfied with the level of service that I received from Volkswagen North Scottsdale. I will be sure to use their services in the future. More

customer service: at north scottsdale vdub, they always take care of what I need. quality of work: all of the repairs I have had are holding up great. friendliness: with vdub I always get a good hand-sha take care of what I need. quality of work: all of the repairs I have had are holding up great. friendliness: with vdub I always get a good hand-shake. overall experience: a great experience! price: i really don't enjoy paying for things. More

We wanted a VW Tiguan with very specific options and spoke with a few other dealerships about ordering one, they were totally uninterested in anything other than selling us what was already on their lo spoke with a few other dealerships about ordering one, they were totally uninterested in anything other than selling us what was already on their lots. Warren ordered us exactly what we wanted and was very informative about our Tiguan. He follows up and keeps in touch. We waited 6 months for our car and it was well worth the wait. The gentleman who serviced our car ( I regret I do not remember the name) was also pleasant and professional. The price we were quoted (and got) was lower than quoted by other dealers in town even though the one we ordered was loaded with options. This was a totally good experience. I love my Tiguan, I love North Scottsdale VW, and I love Warren Austin! I will be back. Heidi S. More

Jeff is always very informative, keeps me in the loop. Always positive and upbeat to work with. You should have more Jeff Porters at your dealership! He is great! Prices are reasonable, service is usual Always positive and upbeat to work with. You should have more Jeff Porters at your dealership! He is great! Prices are reasonable, service is usually quick. I always get a nice and clean car back. More

Great service and qaulity - Recall done on my R32 - Great service and qaulity - Recall done on my R32 - difficult procedure and very well executed. A new recall has been announced and my service Great service and qaulity - Recall done on my R32 - difficult procedure and very well executed. A new recall has been announced and my service advisor (Randy) did a follow-up as promised through VW to better understand the rework required. More

Bought three (3) VW's over the years from VNS and sales and service are top notch. Even thought we have had numerous problems over the years, service, recalls, warranty work, the people at Volkswagen Nort and service are top notch. Even thought we have had numerous problems over the years, service, recalls, warranty work, the people at Volkswagen North Scottsdale always seem concerned and care about the quality of their work. Loaner cars are available if necessary and rides to and from home are nice. Will continue to buy cars from them and use service department More

In late 2008 I purchased a 2008 R32 from this dealer. Randy and Sherry are very pleasant to work with, always keep me informed on the status of my vehicle, and provide excellent service. Work is complete Randy and Sherry are very pleasant to work with, always keep me informed on the status of my vehicle, and provide excellent service. Work is completed as promised, vehicle comes back clean, and follow up service is provided. This dealer even reached out to inform me VW extended the warranty on my transmission for up to 10 years. I spent 5 years myself working at a dealership, this place seems to be well managed. More

I have purchased two cars from this dealership in the last 5 years and am planning on purchasing another car from them in the next few weeks, All three times the sales people were great. No high pressure last 5 years and am planning on purchasing another car from them in the next few weeks, All three times the sales people were great. No high pressure tactics or pushing you to take something you really don't want. On the service side I have worked with Rob Chandra for years. He has always been honest and made sure the job was done when promised and for the price he quoted me. I have never had to take the car back to have the same problem reworked or the problem diagnosed a second time. More

I have been going to this dealer for 7 years. The personnel have always been polite and helpful. My service advisor, Rob Chandra has always been extremely helpful and gone the extra mile on any prob personnel have always been polite and helpful. My service advisor, Rob Chandra has always been extremely helpful and gone the extra mile on any problem I had. Several times I had problems which required me to drive the car directly to the dealer without having an appointment. He was always able to help me. Never too busy to take care of the problem. More