Volkswagen North Scottsdale

These people are like trusted family members. Chuck sales was honest with me and Chad finalcial went out of his way to get me approved. Ms Tuesday, well what can I say Beauty and Intelligence, what a co was honest with me and Chad finalcial went out of his way to get me approved. Ms Tuesday, well what can I say Beauty and Intelligence, what a combination. All said and done you all have help to make a dream come true. I truly enjoy motoring in my Mini Cooper S. Thank you! Walt... More

This was, by far, the absolute best/easiest car buying experience I've ever had. Strangely enough, it was actually kind of fun. Dave was really great to deal with and had a good sense of humor. I've purch experience I've ever had. Strangely enough, it was actually kind of fun. Dave was really great to deal with and had a good sense of humor. I've purchased 13 cars over the years and this was the first time I honestly felt like i was getting a good deal with a very transparent and honest sales process. Extra bonus: I mentioned I was hungry while we were doing the paperwork and Dave brought me a plate of BBQ! I am now a devoted customer and will be recommending this dealer to everyone I know. More

It was a great experience! I love my new VW. James Hedland was very helpful and professional. And everyone I dealt with was very friendly and helpful, and I will tell all my friends and family what gr Hedland was very helpful and professional. And everyone I dealt with was very friendly and helpful, and I will tell all my friends and family what great service I received here and I look forward to purchasing more cars from this dealership down the road. More

Buying your first car is nerve racking – fortunately, I was able to work with David Bonanno! I completed paperwork in one hour and happily walked out with car keys! No hassle and perfect price! Request Dav was able to work with David Bonanno! I completed paperwork in one hour and happily walked out with car keys! No hassle and perfect price! Request David Bonanno, you won't regret it! More

We went in for a Used Tiguan and found better prices at this Scottsdale dealership than in a lot of places we looked. The people there not only in sales but in service are helpful and prompt. I would rec this Scottsdale dealership than in a lot of places we looked. The people there not only in sales but in service are helpful and prompt. I would recommend this dealer to anyone looking for a car. More

My experience at VW North Scottsdale was phenomenal! I was greeted immediately upon entering the dealership by a friendly Chad Hansen. He, along with Ross Winterhalter, helped me to make a decision on wha was greeted immediately upon entering the dealership by a friendly Chad Hansen. He, along with Ross Winterhalter, helped me to make a decision on what car was right for me. I never once felt like I was being "sold" a car, but rather was being educated about the different vehicles and their options. I spent hours deciding what car was right for me and both Chad and Ross were very patient with me and my indecision. I could not be more appreciative for their assistance in this part of the new car purchase process. Additionally, the "negotiation process" was seemless -- very fair and to the point. We were able to come to an agreed lease amount in a short amount of time. This was by far the easiest purchase process I have ever had at a dealership all due to the assistance I received from Chad and Ross. I couldn't be happier with my new CC and would recommend VW North Scottsdale to anyone looking to purchase/lease a new or used car. More

I was in search of a used certified vehicle and pleased to find what I wanted at Volkswagen North Scottsdale. If anyone is in the market to purchase a car they would do themselves a big favor by visitin to find what I wanted at Volkswagen North Scottsdale. If anyone is in the market to purchase a car they would do themselves a big favor by visiting JAMES at this Volkswagen dealership. This salesman has all the attributes that contribute to a positive buying experience. He displays an unwavering focus on his customer and exceeds expectations. He is an exceptional listener, attentive, knowledgeable, positive, courteous, receptive, informative, and above all obliterates the stereotype persona of a car salesman! I recently purchase my 3rd vehicle at this dealership, and although past experiences have been good, this one was exceptional. I had an accident with my 2nd Volkswagen and he was very helpful and committed to assuring that I found the best replacement. He has raised the bar and I will recommend him highly to anyone I encounter!!! Sales personnel are the key to a good buying experience and Volkswagen North in Scottsdale aced it when they hired him! More

I lease my Jetta. At 30,000 miles I took my car in for my free oil change. the service represenative said my brakes needed to be replaced along with my roaters. The sensor light was not on? Nevertheless, he free oil change. the service represenative said my brakes needed to be replaced along with my roaters. The sensor light was not on? Nevertheless, he said they only last 28,000 miles and quoted me over $400.00 I decided to wait till the sensor light went on. At 38,000 miles, I took my Jetta to my family mechanic because I was really worried about the brakes. The sensor light was still not alerting me... go figure, my mechanic said I had 30 % of my front brakes left and I didn't need new brakes. North Scottsdale Volkswagen Service Department reps are liars and rip off artists. Do not trust them. Check with a real mechanic before you listen to these scammers! More

David sold me my VW New Beetle TDI in 2006, and I was really happy that he was there to help me buy our new 2012 Jetta TDI! Chad was great in finance, and although he is required to offer an extended wa really happy that he was there to help me buy our new 2012 Jetta TDI! Chad was great in finance, and although he is required to offer an extended warranty, he was very professional, added no pressure to "back end" us, and made the paperwork as simple as can be. David has years of experience and knowledge about the VW brand. He loves to talk with you about the car you are interested in, and NEVER uses high pressure. What a (nice) difference at VW North Scottsdale! More

I have visited this dealership twice to have a couple of items repaired on my fairly brand new vehicle. The first visit consisted of a diagnosis for the problem and to order necessary parts, the second was items repaired on my fairly brand new vehicle. The first visit consisted of a diagnosis for the problem and to order necessary parts, the second was to install the new parts. On both visits, I pulled into the service area and waited to be greeted. Nothing. I had to walk inside and track someone down to assist me. Maybe this is how this dealership operates, however, I have never experienced this at any other dealership before. And because there are only what appears to be two service advisors, I had to wait quite a while for assistance (even though I had an appointment). And the sad part is, I stood waiting outside the service manager's office for approximately 15 minutes, of which he couldn't have bothered to ask if I had been helped, or just a simple acknowledgment. Each time I spoke to the service advisor, he seemed to think I was there for an oil change, even though he was the one that ordered the parts for my vehicle. I was told that once the parts were delivered to the dealership, I would be notified so that I could schedule an appointment. Since I never heard back after a week of waiting, I contacted Marty again to find out the status to which he replied "who ordered the parts for you?" I thought he was joking. He wasn't. I had to explain who I was once again. Utterly ridiculous. When I brought my car in the second time, it took over 3 hours for the repairs to be completed. The only status update I received was when the car was done. As of today, both items that were replaced on my car are still not working properly. I had also noticed a small dent on my drivers side door which was not there before as well. I didn't mention it to the service manager as I felt they would not accept responsibility for it. I will not be returning to this dealership. I should have learned my lesson the first time around, and went elsewhere. There is a definite lack of customer service at this dealership, and I will not give another Penske dealership my business. I will also be filing a formal complaint with Volkswagen North America, and have advised friends and family to stay away from them as well. More