Volkswagen North Scottsdale

Great car buying experience. Low pressure and very personalized service. Great follow up and pleasant interactions. I would definitely recommend VW North Scottsdale to anyone! personalized service. Great follow up and pleasant interactions. I would definitely recommend VW North Scottsdale to anyone! More

Tim La May took the time to explain the repairs and what was critical and what wasn’t. Car was cleaned and disinfected upon return which was much appreciated in times of covid was critical and what wasn’t. Car was cleaned and disinfected upon return which was much appreciated in times of covid More

Contacted this dealership a couple months ago because my wife wanted to buy an atlas. I have a few blemishes on my credit and after filling out a credit app online the salesman contacted me and said they co wife wanted to buy an atlas. I have a few blemishes on my credit and after filling out a credit app online the salesman contacted me and said they couldn’t get it financed. I had bought a new Ram the year prior so I thought this was odd but I said okay and kept looking. Not one dealership that I visited after contacting VW North Scottsdale ever told me they couldn’t get me financing. I was approved through numerous banks on my own as well as ended purchasing a vehicle with a 5.99% interest rate. If they are that lazy to try and sell a car which is the main thing they make money on, imagine how they will operate for you when they aren’t making any money on something that you might need. That’s my two cents. More

Awesome Superb experience. Will now always be a VW customer, a shout out to David B, Tukk, Gabe and Eric for making my car buying adventure one of a kind. W Superb experience. Will now always be a VW customer, a shout out to David B, Tukk, Gabe and Eric for making my car buying adventure one of a kind. Will drive 2 hours from Chino Valley, Az to see you all again for my next trade in. Thank You. More

BADLY BEHAVED. READ IT ALL. My reply to a egotistical sales manager over a negative review for service on my car. I have bought 4 cars from this dealership. So..HE SAYS.......don My reply to a egotistical sales manager over a negative review for service on my car. I have bought 4 cars from this dealership. So..HE SAYS.......dont come back, nor use our sales and or our service department again. WOW. IM BEING TOLD BY THIS REVIEW SITE THAT AN EMAIL INTENDED TO BE PERSONAL CANT BE USED. WHAT GOOD IS IT THEN? I REMOVED THE SALES MANAGER INFO AND HIS SALUTATION TO ME. YOU HAVE MY PERMISSION TO USE MINE. Did you know that NO ONE met with me when I picked up the car? Did you know that the guy was busy eating a cheeseburger? Did you know that no one went over the issues with with me and the car? Did you know that NO ONE greeted me as I came into the dealership? Did you know the request to remove the stickers x 3 was never completed? So you fire folks when they have a bad review? It WAS A BAD REVIEW BECAUSE I RECEIVED BAD SERVICE!! OH MY....Im thinking this is a great social media topic. I am amazed you just sent this to me. WOW!!! Im thinking this might need to be forwarded to VW of America. Nothing like a little intimidation. Respectfully, Paula Hunter In a message dated 3/11/2019 8:15:50 AM US Mountain Standard Time, The check was signed and sent last week. It is on the way. I am also very disappointed in the horrible survey you returned to the service department and the store after what I help you with. Only because the check took longer than expected? A check that we weren't even obligated to give you. A goodwill check. This deeply hurts our store. I think you forget that I the only reason we wrote the rental refund check was because it was inconvenient for you to get to us. And as a previous loyal customer I felt I would help you. It doesn't seem like this is the case. Per the store's General Manager, please do not some back to our store for any future business, sales or service. Thank you, Tukk Hysi Sales Manager Volkswagen North Scottsdale More

Awesome Service Well, I love my Prius. I had it for almost a year and a half. Hopefully, keeping it for time to come. It does have over 280k on it and told myself i Well, I love my Prius. I had it for almost a year and a half. Hopefully, keeping it for time to come. It does have over 280k on it and told myself if I come across a really good deal on a car, I would consider getting one. I really wanted another Prius, but newer one were just too expensive. I almost gave up my search for a car. Honestly, dealing with most car dealerships SUCKS. I went to one place, as part of their "dealer prep" cost, wanted to charge me over $200 for putting nitrogen in my tires. Yes, $200 for air. I just walked out. This morning, I went to North Scottsdale VW dealership, honestly not expecting much. I saw a 2016 Ford Fusion Hybrid online for good price, but after my past experiences, I figured they would be the same. They were not. There was no pressure to buy. The car was the price that was quoted.They even took a little bit more off the price to make it hit the number I needed. Between Eric and the GM Larry, you couldn't ask for 2 nicer salesperson and GM. I was on my way to see another car, drove 2 blocks and drove right back to buy the car. Thank you so very much for a great deal. More

Service I brought my car for oil change.Tim was really courteous and the car was ready on time, washed and vacuumed inside.Excellent service.They went above a I brought my car for oil change.Tim was really courteous and the car was ready on time, washed and vacuumed inside.Excellent service.They went above and beyond in vacuuming the interior side of the car. More

Great Service by Tim LaMay I once again benefited from this dealerships excellence in serving my VW for its 30000-mile checkup. Tim La May was my service representative and he I once again benefited from this dealerships excellence in serving my VW for its 30000-mile checkup. Tim La May was my service representative and he walked me through the checkup program and thoroughly explained what I should expect. Tim has become my primary contact with this dealership and I look to him for his professional service recommendations. Thanks Tim! More

Exceptional Experience My time working with Dave Bonanno was by far the best car buying experience to date. His expertise on the VW Tiguan was extremely helpful in my decis My time working with Dave Bonanno was by far the best car buying experience to date. His expertise on the VW Tiguan was extremely helpful in my decision on buying the new car. I spent time at other dealerships before VW North Scottsdale but the overall approach and understanding of my needs and wants was unmatched. I felt he really cared about my budget and comfort with taking on a new financed purchase. My fiancee felt welcomed from the start and knew it was a fair decision to make for us. I will recommend the dealership to anyone looking for a new/used car. Thanks again for the wedding gift! More

poorly trained and dishonest sales team Poorly trained staff created several hours of unnecessary waiting. They also promised a service they would provide as part of the purchase and backed Poorly trained staff created several hours of unnecessary waiting. They also promised a service they would provide as part of the purchase and backed out, making up incorrect information to justify not following through. I sent 2 emails to the general manager asking for an explanation and he has ignored them. Very disappointed. More