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Volkswagen North Scottsdale
Phoenix, AZ
357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 357 reviews
October 14, 2020
John Thames is a consummate professional. This service department exceeds expectations. We bought the car from another dealer, but choose to have our Tiguan service with John and the team. department exceeds expectations. We bought the car from another dealer, but choose to have our Tiguan service with John and the team. More
by Kody T
Employees Worked With
John Thames
October 11, 2020
Be aware, always ask for the Money Factor they are using on the lease agreement or on the quote. They will give you a big discount and inflate the money factor ridiculously so you think you getting a great on the lease agreement or on the quote. They will give you a big discount and inflate the money factor ridiculously so you think you getting a great deal. You can get the current money factor from Edmunds. Leasehackr website is also a good source to see what other people are paying for the same car. More
by moosT
Employees Worked With
Tom and Josiah
September 11, 2020
Love this dealership!! All are sooo nice and attentive to all my needs! Nate in sales & Tim in service are a true asset to North Scottsdale VW! all my needs! Nate in sales & Tim in service are a true asset to North Scottsdale VW! More
by Carol
Employees Worked With
Tim LaMay, Nate Hecht
September 05, 2020
I went today for my oil change at this dealership because my previous dealership told me that "their waiting area wasn't available..." Craziest thing I'd ever heard so I was happy to take my business elsewhe my previous dealership told me that "their waiting area wasn't available..." Craziest thing I'd ever heard so I was happy to take my business elsewhere. Service was extremely fast, staff friendly. Very comfortable atmosphere here and it's nice to see employees interacting and laughing. John Thomas was quick and thorough and knows his business. Will be coming here from here on out for my service, and undoubtedly for my next purchase. Thanks for such great service ... More
by jteamaz
Employees Worked With
John Thames
August 29, 2020
I purchased a 2004 new beetle convert new from this dealership. The car is unique because it has been tricked out (tuned) they only had master mechanics work on it. Thanks in part to this dealership it dealership. The car is unique because it has been tricked out (tuned) they only had master mechanics work on it. Thanks in part to this dealership it is an attention getter for a car you would expect this from. More
by Kickenchicken
Employees Worked With
Gabriel Amaya
August 28, 2020
This Volkswagen dealership always takes care of me and treats me well! I always appreciate how friendly and helpful the staff always are to me and others as well. It truly feels like they want the best fo treats me well! I always appreciate how friendly and helpful the staff always are to me and others as well. It truly feels like they want the best for me and I love coming back. This is in big part to John Thames, he has been my technician since I moved to the area about a year ago and I trust him with my vehicle knowing he will get the job done correctly! I would highly recommend Volkswagen North Scottsdale and to go in and see John for any maintenance needs you may have! More
by Jeff May
Employees Worked With
John Thames
August 27, 2020
I purchased an Atlas Cross Sport from here. I looked over the car before leaving the dealer and there was 2 prominent scratches in the paintwork on the back passenger door. Both were agreed to be repaired by the car before leaving the dealer and there was 2 prominent scratches in the paintwork on the back passenger door. Both were agreed to be repaired by sales as was installing a home link mirror. I garaged the vehicle for a few days before I need to go to the store, I obviously park outside so it's in the blazing sun, I get in the car and turn the ac on.....it's not cooling. I took the car to my local dealer the next day and it seems that the ac has been "fixed" previously and failed to be repaired correctly. Remember that this is a brand new car with now only 300 miles. VW North Scottsdale shame on you for selling a defective car and trying to cover it up with a cheap repair instead of replacing the system. Update- I have just been to this dealership to have the mirror fitted and the scratches touched up. I waited 3 weeks for them to contact me to schedule this before I finally contacted them. I pull in to service and I am told they have no record of paint needing touch up. I said it was agreed when I picked up the “brand new” car. He says ok I will speak to the salesman. Over 2 hrs later I am told my car is ready, but no paint done, as it’s salesman’s day off and we can’t confirm it was approved. The GM said we will have to wait for him to come back to work. Are you kidding me? I am not lying! It was scratched, when I collected the car!!! I am told they will let me know. I live 40 min away from this dealership. I have had the car less than a month, it’s been in the shop for a week for faulty ac. Back for the mirror and now it will have to go in again for paint that they don’t seem to want to fix either. Avoid this dealer if possible. More
by SC
Employees Worked With
Larry Tabloff
August 13, 2020
I Purchased my certified used Jetta through North Scottsdale VW . It was the best buying experience I’ve ever had , absolutely no pressure. The service department is excellent. I’ve had a couple war Scottsdale VW . It was the best buying experience I’ve ever had , absolutely no pressure. The service department is excellent. I’ve had a couple warranty issues repaired.John Thames. in the service department is extremely knowledgeable, he always explains everything I feel very confident in taking my car there.I would recommend this dealership to anyone looking to buy a new or certified used VW . More
by Barbara E
Employees Worked With
John Thames
