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Volkswagen North Scottsdale

Phoenix, AZ

4.6
357 Reviews

7001 E Chauncey Ln

Phoenix, AZ

85054

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Showing 357 reviews

September 16, 2021

I was not getting informed re my car readiness. Each time I had to call. My car was in the shop overnight. But actual work done on car seems good More

by Vinaykalle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Amaya
Sep 17, 2021 -

Volkswagen North Scottsdale responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback regarding your recent service experience, please feel free to reach out to me. I look forward to connecting with you. Best regards, Larry Tabloff General Manager Volkswagen North Scottsdale ltabloff@penskeautomotive.com

Sep 17, 2021 -

Vinaykalle responded

I am good actually, no need to speak. Its just that I dropped my car on Tue. I was told I will get an ETA whether it is same day or next day by 10am. I then had to call to know that it is next day between 3 and 4. Again no call next day and I called after 4, I was told 5. Again no call at 5, and I had to call again. If Gabriel had called, I would be fine with whateve the ETA was - but I never once got a call back. But I love your dealership! - quality of work is great

September 11, 2021

I am very happy with the dealership. They are always very helpful. They take very good care of my SUV. Tim Lamay is my service person and he is great More

by fourlisgeorgia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Lemay
Sep 12, 2021 -

Volkswagen North Scottsdale responded

Thanks for the great feedback! We're so glad to learn you had a great experience and we know the future will yield equally great results.

September 02, 2021

I admire the Service it has incredible employees specially John that is in Charge of managing the Service in my car He knows how to fix everything ordering parts and giving me the best care ans att More

by julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John from Service
Sep 02, 2021 -

Volkswagen North Scottsdale responded

Thank you for the wonderful review, Julie! We are so happy to learn that you have been so pleased with your Service Advisor and the Volkswagen North Scottsdale Service Department. We look forward to working with you again.

September 02, 2021

Outstanding dealership ,Thanks to John Thames for his outstanding help in your service Dept, he went out of his way to make this a great experience. Loney Sasser More

by lsas26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thames
Sep 03, 2021 -

Volkswagen North Scottsdale responded

Thanks for your review! We are glad that our Service Department was able to help you out.

August 30, 2021

Satisfied with the service I received for my 40,000 mile service on my 19 tiguan. Thanks More

by elkohcaliente63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service advisor
Aug 30, 2021 -

Volkswagen North Scottsdale responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department at Volkswagen North Scottsdale, and we hope that you will continue to choose us!

August 02, 2021

The service department, especially Service Advisor John Thames is outstanding. Making an appt is easy peasy and they give you accurate time estimates. More

by dabreu59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thames
Aug 03, 2021 -

Volkswagen North Scottsdale responded

Hi there, thanks for the kind words for our Service Team at Volkswagen North Scottsdale! We're glad to have taken great care of you and your vehicle needs. Let us know if there is anything else we can do for you.

August 01, 2021

Clean dealership, pleasant temperature and waiting area for guests. Gabe came to me to discuss my car’s progress. Wish the car’s design allowed turning off noise while keeping safety systems active. More

by Mhg.999az
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabe
Aug 02, 2021 -

Volkswagen North Scottsdale responded

Hi there, Thank you for your positive review. We are thrilled you had a professional, welcoming service. We are looking forward to your next visit with us here at Volkswagen North Scottsdale.

July 29, 2021

Tom and Matt where wonderful....the deal was fair and quick....the car was washed gassed and ready to go.the paper work was quick and easy. More

by Lindelaura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas sliker, Matthew Guthrie
Jul 30, 2021 -

Volkswagen North Scottsdale responded

Thank you for the 5-stars and feedback! The team at Volkswagen North Scottsdale is glad your experience was wonderful.

July 27, 2021

Everyone at this dealership was extremely professional, timely, and easy to work with. They made the car buying experience very simple and straightforward. I would highly recommend this dealership to anybo More

by benjaminljackman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karson Vigil, Tukk Hysi
Jul 28, 2021 -

Volkswagen North Scottsdale responded

Hi there, Thank you for your positive review. We are thrilled you had a professional, helpful and timely experience with our sales team here at Volkswagen North Scottsdale. We hope you enjoy your new purchase and we appreciate your recommendation. We are looking forward to your next visit with us.

July 27, 2021

The salesman, Eric Watson, was knowledgable about the capabilities of the car. He was also knowledgable about the internet and computer in the VWID.4Pro we purchased. The dealer was very helpful with s More

by bobsjoy5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Our salesman Eric Watson, Sean Weaver
Jul 28, 2021 -

Volkswagen North Scottsdale responded

The team at Volkswagen North Scottsdale appreciates the positive star rating and the feedback. We are glad your visit as awesome. Safe travels!

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