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Volkswagen Marin
San Rafael , CA
127 Reviews
Welcome to Volkswagen Marin. As part of the indiGO Auto Group, we prioritize continuous improvement and honor the heritage of the Volkswagen brand. At Volkswagen Marin we passionately activate customers' ownership! Our focus always to offer you a boutique car buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 127 reviews
May 08, 2023
I recently had the pleasure of visiting the Volkswagen dealership and utilizing their service department. I was extremely impressed with the level of professionalism and expertise provided by both the ser dealership and utilizing their service department. I was extremely impressed with the level of professionalism and expertise provided by both the service advisor, Ryan, and the service manager, Gabriel. Ryan was incredibly helpful in explaining the necessary repairs and maintenance for my vehicle, and he went above and beyond to ensure that I understood the process every step of the way. He was patient, knowledgeable, and responsive to my questions and concerns. Gabriel was also exceptional in his management of the service department. He oversaw the repair process and provided regular updates on the status of my vehicle. He was approachable, friendly, and clearly dedicated to ensuring that all of his customers received the best possible service. Overall, I would highly recommend this Volkswagen dealership and their service department to anyone in need of maintenance or repairs. The team of professionals, led by Ryan and Gabriel, exceeded my expectations and provided a truly exceptional experience. More
by Noah S.
Employees Worked With
Ryan, Gabe , Sonnen Volkswagen
May 03, 2023
If I could give zero stars, I would! … my partner and I are in the market for a used car for his daughter. My partner found a Mini at this dealership that he was interested in purchasing. … my partner and I are in the market for a used car for his daughter. My partner found a Mini at this dealership that he was interested in purchasing. He called in the morning to verify that the car was available. The salesman verified that the car was available and he made an appointment to see the car at 1 pm. We dropped everything and headed toward the dealership. We drove almost 2 hours to get there. We made our appointment on time, we were there at 1 pm exactly. As we get out of our car, we see the mini pass us leaving the lot with 2 people inside the car. We went up to the front desk and ask for the sales person with whom we had made the appointment (Scott). We told Scott that we are here for the appointment to see the car, but we just say it leave the lot. We asked Scott what was going on? Scott called the sales manager (Mo) over. We discussed the situation and Mo pretended to know nothing about what was going on. He said that he didn’t know who was in the car. So, we just waited for almost an hour for the car to come back. Scott even repeatedly called the other salesperson to see what was going on. She wouldn’t answer the phone. They came back with the car about an hour later. The sales lady walked in the dealership giving the thumbs up to Mo. The guy buying the car walked up to Mo and was giving him fist bumps and thanking him. They had called the guy and let him know that we were coming in so he could beat us to the car. They knew we were coming and didn’t call us to let us know they had contacted to move his appointment up. And after we got there, Mo looked us in face and lied. Mo acted like he knew nothing about the guy coming in. He even tried to deflect the situation back on Scott. Mo is obviously sleazier than your average car salesperson. Not only were we lied to and had our afternoon completely wasted, but Mo and the sales lady unprofessionally boasted in our face how they screwed us over. What Mo didn’t know was my partner was in the market for a new A5. He’ll be looking elsewhere for his Audi. Don’t buy here! Mo and his salespeople are liars! More
by jwh
Employees Worked With
Sonnen Volkswagen
March 18, 2023
Ask for Drew, you will have a great experience, he’s focused on service , providing all the information, a professional attitude with a smile. They have a Great Team at Marin VW focused on service , providing all the information, a professional attitude with a smile. They have a Great Team at Marin VW More
by simarl
Employees Worked With
Drew Espiritu, Victor Vala, Sonnen Volkswagen
December 29, 2022
Service department is on point with communication and friendliness. Haven't dealt with sales, but I wouldn't hesitate to use them if/when I replace my VW. friendliness. Haven't dealt with sales, but I wouldn't hesitate to use them if/when I replace my VW. More
by sasha
Employees Worked With
Daniel in service, Sonnen Volkswagen
December 17, 2022
Fantastic experience. Omar was an incredible salesperson - knowledgeable, no pressure, friendly and made the whole experience enjoyable (not something ai typically associa Omar was an incredible salesperson - knowledgeable, no pressure, friendly and made the whole experience enjoyable (not something ai typically associate with buying a car). More
by David B Novato
Employees Worked With
Omar (and Mo) , Sonnen Volkswagen
