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Volkswagen Fall River

Fall River, MA

Overview
Reviews
4.9
50 Reviews
Call Dealership (508) 678-5555

80 William S. Canning Boulevard

Fall River, MA

02721

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Showing 50 reviews

July 30, 2024

Have brought my Jetta to vw of fall river for service for a long time. Very happy. Staff is always helpful and friendly every time More

by mary416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Golden--Service Dept
Report | Print
Jul 31, 2024 -

Volkswagen Fall River responded

Thank you for your continued trust in Volkswagen Fall River! We're delighted to hear that our staff has consistently provided helpful and friendly service. We look forward to serving you again soon!

July 17, 2024

Not the same as when it was Mattie Imports. Automated service results in treating me as just a number. Had been a loyal customer for 9 years getting my VW serviced and now going to another VW More

by rmvjr139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane doe
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Jul 24, 2024 -

Volkswagen Fall River responded

We apologize for the change in your experience and any inconvenience caused. We strive to provide personalized service, so it's disappointing to hear that we fell short. If you have any further concerns or would like to discuss this more, please reach out directly. We'd love a chance to earn your business back. Thank you, Daniel Doucette - General Manager - (207) 252-5868.

April 17, 2024

Joe in service kept me informed what was going on during my maintenance appointment and had the car ready for pickup when promised thanks again much appreciated! More

by johnpcosta921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Apr 18, 2024 -

Volkswagen Fall River responded

John, it's great to know that Joe kept you well-informed during your service appointment at Volkswagen Fall River. We're glad everything went smoothly and on time! Thanks for the feedback.

April 13, 2024

I’m new to the area so it was comforting to know that the outstanding service that I have received in the past from Volkswagon of Shrewsbury New Jersey where I purchased my car was as consistent as I’ve expe More

by dj.murphy37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Rosenberg
Report | Print
Apr 15, 2024 -

Volkswagen Fall River responded

DJ, we're glad to know that you found the same level of service at Volkswagen Fall River as you did in New Jersey. We appreciate your trust and loyalty!

April 11, 2024

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by marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do no knoe
Report | Print
Apr 11, 2024 -

Volkswagen Fall River responded

We are so happy that our Volkswagen Fall River team earned your five stars. Thanks, Marshall!

April 05, 2024

Joe was very patient with me, as it took more than a week for my car to be repaired. As expected, I was getting quite irritated. More

by customtek7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Chaves
Report | Print
Apr 05, 2024 -

Volkswagen Fall River responded

We appreciate your patience during the repair process at Volkswagen Fall River. It's great to know that Joe was able to assist you effectively, even when things got a bit frustrating. Thanks for sticking with us!

April 01, 2024

VW Fall River has always been my ‘go to’ Volkswagen dealership. Always helpful and attentive. More

by JENH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiden
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Apr 01, 2024 -

Volkswagen Fall River responded

Thank you for this 5-star review of Volkswagen Fall River! We hope to see you again down the road!

March 04, 2024

Easy transaction where they honored the American Express true car price with no hassle. Would buy from them again More

by ktvwreview
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Martineau
Report | Print
Mar 04, 2024 -

Volkswagen Fall River responded

We're glad to know that your transaction was smooth and hassle-free at Volkswagen Fall River. We appreciate the positive feedback, and we look forward to serving you again in the future!

February 26, 2024

Chris was extremely helpful and prompt fast service. Chris was in tune to my service needs. More

by Chris_ronaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Rosenberg
Report | Print
Feb 27, 2024 -

Volkswagen Fall River responded

We are glad to hear that Chris provided prompt service! Thank you for choosing Volkswagen Fall River.

January 14, 2024

Excellent. They are client-centered, knowledgeable and work out every detail for a successful and pleasant experience. Everyone is nice and helpful. And trustw More

by Mary Ellen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Rosenberg
Report | Print
Jan 15, 2024 -

Volkswagen Fall River responded

Mary Ellen, we're delighted to know you had a great experience with Angel and the rest of our team at Volkswagen Fall River. We appreciate your trust in us and look forward to seeing you again!

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