Volkswagen Clear Lake

Leased a Passat in 2018. Never negotiated lease, paid asking price, and asked for one thing: No Bogus Charges at the end of the lease. Air bag light came on, and I asked it b Never negotiated lease, paid asking price, and asked for one thing: No Bogus Charges at the end of the lease. Air bag light came on, and I asked it be repaired on 2 separate 10k mile service intervals. Never repaired. Then I was charged $400 for it to be reset upon lease end. I paid a high price to extend miles twice, only to be charged an additional $400 for “excessive wear.” Disputed the charges with dealer, then VW, and requested a new bill. Was instead sent to collections. After disputing the charges with 4 or 5 different collection agencies over the years, VW finally reported a write off on my credit file. My recommendation: Don’t do business Ruth individuals that won’t keep their word; especially the Manager of the dealership. This was my 3rd and final VW. I guess I should’ve learned not to do business with VW after my 2nd car, the Jetta TDI that lied on the emissions verification. Simply dishonest. More

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I am extremely pleased with the customer service provided Sandy Thompson and the VW Clear Lake family. It truly was 5 star service. I informed Sandy of my situation, my plans, and goals. He delivered and exc Sandy Thompson and the VW Clear Lake family. It truly was 5 star service. I informed Sandy of my situation, my plans, and goals. He delivered and exceeded expectations. I never hear doubt in his voice for the many request I had. He approached every request from a place of understanding. Tu the finance manager was very honest in the situation to make a deal where I felt great about the purchase. I cannot say enough how Sandy made the process easy. He had open communication even on his off day. He didn't have to do it but he did. Nothing is worse than buying a vehicle with kids under the age of 2 years old with you in the dealership. I never stepped a foot in Clear Lake, TX throughout this purchase. My family is pleased by the 2023 VW Atlas and my pockets appreciates the low monthly payment. I recommend you to see Sandy Thompson and the VW Clear Lake family. More

Very easy to work with and everyone very friendly and welcoming. Walked out happy and satisfied! welcoming. Walked out happy and satisfied! More

Wolf did a great deal for us. Very professional and kind people there we felt really appreciated and they make us happy. Manager was awesome as well. Definitely recommended car de Very professional and kind people there we felt really appreciated and they make us happy. Manager was awesome as well. Definitely recommended car dealerships More

Me and my wife took our vw taos to vw clear lake for the 20k miles oil change service and we couldn't be any happier, service was quick, everyone was friendly. We are definitely coming back to vw clear lake 20k miles oil change service and we couldn't be any happier, service was quick, everyone was friendly. We are definitely coming back to vw clear lake More

My oldest daughter lives in League City and I live 6 hours away. We were returning from vacation when I bought a VW Atlas. I have since bought my younger daughter a VW Beetle. This is why I used the hours away. We were returning from vacation when I bought a VW Atlas. I have since bought my younger daughter a VW Beetle. This is why I used the service dept. this pasted Saturday. It had a air bag recall on the Beetle and they worked me in, completed the recall so I wouldn't have to drive 6 hrs back. I have had great experiences with the sales department and the service dept. Awesome dealership!!! More

This is my first veicle to purchase from Volkswagon Clear Lake. The experiance was great. The sales team was great. Everyone was friendly and helpful. Our sales guy Mason was nice and very knowledgeable. Lake. The experiance was great. The sales team was great. Everyone was friendly and helpful. Our sales guy Mason was nice and very knowledgeable. More

The service department is the worst I’ve ever dealt with in my entire lifetime, they never fix the vehicle in the time they tell you, they don’t keep their promises and sometimes flat out lie! in my entire lifetime, they never fix the vehicle in the time they tell you, they don’t keep their promises and sometimes flat out lie! More

Buyer beware! DO NOT buy a used car from this dealer. Had issues from day one and continue to. Purchased a beautiful lemon- Another dealer told me this week DO NOT buy a used car from this dealer. Had issues from day one and continue to. Purchased a beautiful lemon- Another dealer told me this week when I went to trade it that "They should have never sold you this car- it was unethical." Nice on the outside with engine problems that were likely known... More