Volkswagen Clear Lake

To Whom It May Concern, I bought a 2009 Certified To Whom It May Concern, I bought a 2009 Certified Pre-Owned VW Tiguan. I have had several services done to my car and have had to pay for several To Whom It May Concern, I bought a 2009 Certified Pre-Owned VW Tiguan. I have had several services done to my car and have had to pay for several services for my car. It seems that every time I bring my car in to the Clear Lake VW Service Dept. even for a little service like an oil and filter change that they find at least something wrong with my car that is very expensive. I apparently have excessive carbon build up for the SECOND time in the past year and I have coughed up hundreds of dollars yet again for this service. And yesterday when we picked up my Tiguan from the dealership I had yet again another issue with my car. My navigation system won't turn off when I turn off the car. The last time this happened on the same day that I picked up my Tiguan it ran the battery dead and I had to cough up the money for a new one. So now this is the second this has happened both the same day that I pick up my car from the dealership. It had to have been on for at least 5 hours before we noticed it. Not to mention now we have another problem with my car on top of the 10 apparently already that need to be fixed - My power steering light came on. I understand the occasional car fixings but almost every couple of months since I have bought this car something expensive needs to be fixed just seems a little odd to me, especially since all of the problems occur at the service dept. or right after picking up my car. I am extremely frustrated with this situation and just want a working car. I do feel like the service dept. is to blame and probably causing these problems them selves. Please help because at this point I do not know what to do but get hire some one to help me further investigate all of these issues. I would rather pay some one to help me prove how the Clear Lake VW Service Dept is the sole cause of my problems with my car then give Clear Lake any more of my hundreds of dollars. - Sydney Reyes More

Justin was my primary contact in sales and he did a great job of communicating with me on the back and forth with sales manager. He is very kind and professional. Great job, Justin. Ana is excellent at the job of communicating with me on the back and forth with sales manager. He is very kind and professional. Great job, Justin. Ana is excellent at the front desk. Tom (can't remember last name but he lives in Santa Fe). He did a nice job of assisting with Justin. Keith Brown did a very nice job in making the financing part easy. Very kind gentleman. More

Purchasing from this dealer was definitely a word class experience. We stared to work with Debbie weeks ago and she was very attentive to our needs. As our needs changed she made sure to completely under experience. We stared to work with Debbie weeks ago and she was very attentive to our needs. As our needs changed she made sure to completely understand them and make recommendations based on our needs. She was extremely patient and always professional in her approach. We finally decided on the vehicle we wanted and Debbie made sure we were blown away by our choice. The next step was to choose the financing that compared favorably to the financing we already had in hand from another source. Janine is one of the best finance people we have ever worked with, period. She made sure to explain each option available for us, insure that what we agreed to was what we received, and completed the transaction in no time (we ended up using the dealers financing option after all). We could not be more pleased with the way Janine handled our transaction. We would highly recommend this dealership to anyone in the market for a vehicle. We would encourage you to ask for Debbie and Janine for an experience that will exceed any expectations you may have regarding the purchase of a vehicle. We will be back. More

Justin and the crew went out of the way to provide the best possible experience in purchasing our new Passat! We purchased via the web-long distance from San Antonio. We enjoyed working with Justin, which best possible experience in purchasing our new Passat! We purchased via the web-long distance from San Antonio. We enjoyed working with Justin, which is obvious, as this is the second Passat purchase at this dealership. We will come back again and again. Thank you! More

It was a very good experience. I was treated in excellence with respect and service attitude. All my doubts and concerns were solved right away. I am new in the country and I can say that of all th excellence with respect and service attitude. All my doubts and concerns were solved right away. I am new in the country and I can say that of all the dealerships I had dialed with, this was the only one that treated me right. More

We felt like Justin and Debbie were good friends when the transaction was complete. They worked hard to find us the right car and get it to the dealership the same day. Great people. transaction was complete. They worked hard to find us the right car and get it to the dealership the same day. Great people. More

They were very helpful in my decision process. Went out of their way to make the best deal for me. Friendly Service will recommend them to my friends. of their way to make the best deal for me. Friendly Service will recommend them to my friends. More

I had the freedom to shop at any dealerships between Austin or Houston, or really in the Texas triangle. All I knew is that from my own research and aesthetic tastes I wanted a VW. Of all the dealers Austin or Houston, or really in the Texas triangle. All I knew is that from my own research and aesthetic tastes I wanted a VW. Of all the dealerships (about nine that I looked at online and contacted by email and phone) Momentum at Clear Lake was the only one that combined competence, intelligence, assertiveness and a willingness to work with me (and accept my own ability to pursue my interests) that really made me feel like I was dealing with people who knew what they were about and what they were doing. Primarily I worked with Justin, and he was far and away the best salesman I talked to during the days I devoted to shopping for a lease. By comparison a few other VW salesman (at other dealerships in Houston and Austin) came across as churlish, semi-aware roughnecks who brought a hostile, cartel-like attitude to the car shopping experience (they really disliked that I refused to believe that they were the only dealership in the world; since they're pretty much the same machines wherever you go the right attitude for the customer is "auction," not "cartel"). One even palled our exchange with the prospect of his own starvation if I didn't buy from him! But Justin and the Clear Lake team provided an almost boutique experience that was courteous, respectful, and... decidedly less creepy than what I was fast becoming used to. What a relief! If you are shopping for a VW in Houston, please contact Justin and make the drive out to Clear Lake. It is definitely worth it. If you live in the Texas triangle, consider giving them a call if you can afford the time to make the drive. They're an excellent team and I recommend them. More

Lets see.. What can I say about Chris Butcher.... Nothing but GOOD words!!! He is AWESOME!!!! I walked in looking to purchase a vehicle I saw their website... It had already been sold. He went out of his but GOOD words!!! He is AWESOME!!!! I walked in looking to purchase a vehicle I saw their website... It had already been sold. He went out of his way to find me the EXACT car I had my heart set on purchasing!! He came in on his time off the next day and drove to another location to pick it up for me! If you are looking for real,no hassle, kind, friendly person who will work to get you what you want, this is your guy!! Momentum is really lucky to have him on their team!! Before I drove off in my BEAUTIFUL 2013 VW JETTA 2.5 SEL, he went through and showed me how to work ALLLLL the features. I recommend anyone looking to purchase a Volkswagen, Go to Momentum Volkswagen of Clear Lake and ask for Chris Butcher!!! You will not be disappointed!! I could go on and on but I will stop here... Thanks so much Chris!! I LOVE my JETTA!! More