Volkswagen Clear Lake

Chris Butcher was a great sales member. He provided exceptional service and kept my child entertained through out the whole buying process. I can't say enough great things about him. exceptional service and kept my child entertained through out the whole buying process. I can't say enough great things about him. More

Bought two cars in two years and both times was a good experience. However, service department is horrible. Service manager is non responsive and service advisor was rude. In a word on more than one occas experience. However, service department is horrible. Service manager is non responsive and service advisor was rude. In a word on more than one occasion felt he was obviously blowing smoke and patronizing way was annoying. More

Buying a new car from this dealership was a great experience!!! I originally brought my old car (2009 VW Jetta TDI) in for it's 100,000 mile service when I started talking to the service advisor abo experience!!! I originally brought my old car (2009 VW Jetta TDI) in for it's 100,000 mile service when I started talking to the service advisor about purchasing an extended warranty. She introduced me to Keith Brown (finance manager), who spent a good amount of time explaining the different options available to me. He then introduced me to Chris (sales) who took the time to show me some new car options. After the genuine, honest and upfront information provided to me by both Keith and Chris (and believe me, I was very direct in my questions to them!), I can say that I'm now the proud owner of a 2014 VW Jetta TDI. Chris was very sweet to go on 2 test drives and listened to all my concerns about trying to make a decision about whether to purchase a new car. He also helped me come up with a list of pros and cons of purchasing a new car or keeping my old one. Not once did I ever feel pressured into making a decision. Chris and Keith are men who approach business with integrity, compassion and a genuine interest in their customers. Buy a car from this dealership! You will not regret it. More

Wonderful service by Chris and by Keith! They valued my time and was more than willing to work with me on my trade-in. I walked away feeling like I was treated fairly, professionally, and like I was a valu time and was more than willing to work with me on my trade-in. I walked away feeling like I was treated fairly, professionally, and like I was a valued customer. Grateful that Chris went the extra mile to find the vehicle that we wanted and that Keith found a way to get us the deal that we needed! Great experience... that is why I keep coming back! More

Chris Butcher helped me get a good deal on the Toyota Tundra Truck I was looking for. I liked the overall experience. I would recommend this dealership again to friends. Tundra Truck I was looking for. I liked the overall experience. I would recommend this dealership again to friends. More

Great experience. Very friendly. Very organized and quick purchase. We were in and out with our purchase within 1 hour. Would highly recommend purchasing a vehicle from this dealership. purchase. We were in and out with our purchase within 1 hour. Would highly recommend purchasing a vehicle from this dealership. More

This would usually be at the end of the review, but I'm so confident in these people who I am about to mention. I want you to see this part first, since the rest is pretty elaborate. I extremely recomm I'm so confident in these people who I am about to mention. I want you to see this part first, since the rest is pretty elaborate. I extremely recommend Clear Lake Volkswagen for your next car shopping experience! They are worth the time and drive. Keep reading to see why. I came into this dealership with a very urgent and complicated request. I originally needed to get my co-signer's name off of the title, and be the sole owner of my Jetta. I was very much ignorant to the whole process of re-financing, but Debbie gave me all the information I needed. She was very understanding when I asked if I could think it over and discuss with my family. My co-signer is a commercial fisherman, so his presence was sporadic. There was a lot of rescheduling and all sorts of complications on my part. Nonetheless, Debbie was patient and extremely helpful every step of the way. I returned with a completely different request. I ended up trading in my Jetta for a brand new car. There was nothing wrong with the Jetta; I loved it! I just decided to take a different route that was more financially beneficial. Debbie was knowledgeable, personable, and she didn't treat me like a number. She related to me on a personal level. Debbie not only thoroughly educated me, but she also allowed me the freedom and space to consider every option I had in front of me. It also helped that she has a great sense of humor. :) Keith in Finance made the most confusing part of the car buying experience very clear to me. He also sat through a conference call with my brother, who advises me on financial matters. [Again: Patience and friendliness from Keith] I got a few good laughs from him, too. Justin walked me through the Connectivity feature of my new car, and his enthusiasm about his job and service to customers added the final touches to my amazing experience! I drove away with a brand new 2014 Passat, which I absolutely love!! My family has been through over ten cars & countless dealerships--Clear Lake Volkswagen has by far the friendliest, most respectful, competent, knowledgeable people. More

I sent an internet request to the dealer and got an immediate response from Debbie Benson. She was very attentive and helpful and answered all of my questions to my satisfaction. I then made an appoi immediate response from Debbie Benson. She was very attentive and helpful and answered all of my questions to my satisfaction. I then made an appoint for later that afternoon. My wife & I had a very pleasant experience going through the different models and colors. Debbie was very patient and informative. Normally I would rather go the dentist that to buy a car. Not with this dealership. I spent all of my time with Debbie. There was minimal waiting to get an appraisal for my car, very little waiting to have the sales manager approve the sale. I wasn't herded from room to room and person to person. I had a pleasant experience with Janine in finance who was very efficient and got us in and out very quickly. More

The overall experience I had with VW Clear Lake was positive: I was offered a fair price for my trade-in, I was sold a '13 GTI for a fair price, and I was not overly pressured to purchase anything extr positive: I was offered a fair price for my trade-in, I was sold a '13 GTI for a fair price, and I was not overly pressured to purchase anything extra (warranties, etc.). I'd definitely go to Debbie Benson (Internet Sales Manager) to buy a VW again. More