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Volkswagen Clear Lake
Houston, TX
482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 482 reviews
July 25, 2023
I need to amend my previous review given to this dealership. At the time I rated it poorly, but I have to admit that they came back and resolved my inconvenience promptly. They replaced my 2022 Atla dealership. At the time I rated it poorly, but I have to admit that they came back and resolved my inconvenience promptly. They replaced my 2022 Atlas for a brand new 2023 after realizing that the original vehicle had a factory defect. They did what they had to. It was not a simple apples to apples replacement, but they did what they had to do to support the brand and keep their customer under their wings. Thank you to Nelson Santibañes and the whole management team for getting the problem resolved. More
by cfleon66
Employees Worked With
Nelson Santibanes, Juan Carlos
June 24, 2023
I recently purchased a 2023 Volkswagen Taos SE and the car net module was defective ,Victor whom was very polite and professional from the service department corrected the problem and had me out the door car net module was defective ,Victor whom was very polite and professional from the service department corrected the problem and had me out the door in an hour and a half , I am very pleased with the service and kindness I received here at ClearLake Volkswagen . More
by anajim03
Employees Worked With
Victor Lopez
June 05, 2023
Juan Gallegos at Service and Nelson Santibañes at Sales have always treated me politely and professionally. However, some things do get out of their scope. My 2022 Atlas was purchased back in Nov. 2021. As have always treated me politely and professionally. However, some things do get out of their scope. My 2022 Atlas was purchased back in Nov. 2021. As a realtor I rely on my vehicle a lot. After it hit 30K Miles, it started leaking oil. This added to the fact that from initial point I reported it consuming oil and having to tap it off every couple thousand miles. Not the usual treatment for a brand new vehicle. I've never experience this before with any of my brand vehicle purchases. It has taken several visits for service. Until today 6/05/23 it has not been resolved. Not sure if I bought a defective factory vehicle. I am expecting my dealership to assume this seriously and replace the vehicle if needed per warranty. I expect the brand to back their name and keep me under their wings. No reason for me to have this kind of issues so early on my vehicle's life spam. More
by cfleon66
Employees Worked With
Juan Gallegos, Nelson Santibanes, Juan Carlos
