Volkswagen Clear Lake

Nice enough staff. Had an appointment to pick up my vehicle but it wasn’t ready. I wanted it fully charged and the sales manager told my salesman to put it in the fast Had an appointment to pick up my vehicle but it wasn’t ready. I wanted it fully charged and the sales manager told my salesman to put it in the fast charger while they finish up my paperwork. Finally after 2 hours they bring my car around with 34% charge. When I asked why didn’t you charge it he said the charger was occupied. He didn’t even bother to tell me until I asked. Ridiculous. I left with nothing detailed and low state of charge. I was ok about it not being cleaned I can do that myself. But if it were a gas powered car it would be full of gas. Therefore I expected it to be full of electricity! More

As a dealership as a whole, they are pretty decent. The service department, I’ve had issues with over the years. Many people forget that VW is expensive so be prepared to pay more. Very skimpy on disc The service department, I’ve had issues with over the years. Many people forget that VW is expensive so be prepared to pay more. Very skimpy on discounts. Would I purchase another VW? Probably not. More

Wolf and Chris made the purchase process both fast and simple. The make-ready team had the car looking like new when we picked it up. Thanks! simple. The make-ready team had the car looking like new when we picked it up. Thanks! More

Their customer service is impeccable, BUT lets talk about the under crust. This dealership is bogus. They pad your deal with junk fees an unnecessary services. The Finance Department told me that I had to pa the under crust. This dealership is bogus. They pad your deal with junk fees an unnecessary services. The Finance Department told me that I had to pay the dealership $790.00 to cancel an unwanted third party warranty". I was told by the Customer Relations Manager (name escapes me) that it would be done (2 months ago). I've called several times and HE is running away from my calls since requesting a hard copy proof of the cancellation of the $2,760.00 fee for WARRANTECH. Buyer BEWARE! READ YOUR FINANCE AGREEMENT! Decline whatever you dont agree with. More

Very pleased with the ease of just going in to get an oil change. It did not take long. change. It did not take long. More

Great experience dealing with Clear Lake Volkswagen on the purchase of a new 2024 Atlas Cross Sport! the purchase of a new 2024 Atlas Cross Sport! More

Very good Dealership Experience. Our Salesperson Sandy was excellent and responsive. He listened to our needs, and He made things happen. Quick and painless! Our Salesperson Sandy was excellent and responsive. He listened to our needs, and He made things happen. Quick and painless! More

I was pleasantly impressed with how well Issac and Noah showed the best customer service I’ve ever seen at a dealership. showed the best customer service I’ve ever seen at a dealership. More

Isaac Garza gave us an amazing customer service. I always visit this service center because of the good customer service. I always visit this service center because of the good customer service. More

Everyone we worked with at the dealership was very considerate of our time and finances. We had a 1 year old baby with us. Our salesman walked around the lot with us with our baby in her stroller and considerate of our time and finances. We had a 1 year old baby with us. Our salesman walked around the lot with us with our baby in her stroller and catered to every request and concern we had More