Volkswagen Brandon - Service Center

My service rep. was new on the job and apparently not fully setup with the texting app that I was using to communicate with the dealership. It appeared that resulted in the car being in the shop longer fully setup with the texting app that I was using to communicate with the dealership. It appeared that resulted in the car being in the shop longer than was necessary. Otherwise all was good. More

Seth was helpful in getting me in for my appointment eventhough he was slammed with other cars. He was patient and very flexible in making things work. eventhough he was slammed with other cars. He was patient and very flexible in making things work. More

Great customer service will be back for service in my other car, the experience and performance was excellent n the peopls there was so nice...i will return other car, the experience and performance was excellent n the peopls there was so nice...i will return More

Great experience having our VW serviced. Kept us informed every step of the way and delivered car ahead of time promised. Seth was super and even had charged up our ID4! every step of the way and delivered car ahead of time promised. Seth was super and even had charged up our ID4! More

Service advisors pretend they can’t see you while you stand right in front of them. Used to be a good place to buy cars(4) and get service. Not anymore. Carlos was pleasant but nowhere to be found for ve stand right in front of them. Used to be a good place to buy cars(4) and get service. Not anymore. Carlos was pleasant but nowhere to be found for vehicle pick up. No help from other advisors. More

The service was prompt and good. The dealership is under new management /ownership and some processes still need to be smoothened out for a better experience. new management /ownership and some processes still need to be smoothened out for a better experience. More

Clean waiting area with chairs spread out. Even though they had a ‘masks required’ sign, nobody that worked there, and most of the customers were not masked. They delivered the car as promised. they had a ‘masks required’ sign, nobody that worked there, and most of the customers were not masked. They delivered the car as promised. More

Came in and thought I had an appointment but I was not on the books. Seth Kalman took me anyway and was able to have my issue resolved and was very friendly to me and my 2 year old the books. Seth Kalman took me anyway and was able to have my issue resolved and was very friendly to me and my 2 year old More

I was not please with the person that did the intake of my vehicle [Carlos] my car was brought in for a oil change and I had some other work that had to be taken care of such as my drive assist. There was my vehicle [Carlos] my car was brought in for a oil change and I had some other work that had to be taken care of such as my drive assist. There was a part that had to be ordered I had to call Carlos and I was told by him that the wrong part was ordered and that he would order the right part and give me a call when the part came in I never received that call. When I called the parts department which was a week later I was told that the part was there at least two days after he ordered it and not a week that I waited for his call. Be a former store keeper or parts person I know how important it is to do a follow u. up More

Service was completed on time as promised and my service rep explained exactly what services and parts were used. I will return for future servicing. rep explained exactly what services and parts were used. I will return for future servicing. More