Volkswagen Brandon - Service Center

I was very well taken car of! Carlos Melendez was very kind and accommodating and insured that I knew what was being done to my car and how I can keep it in the best shape possible. Furthermore, he commun kind and accommodating and insured that I knew what was being done to my car and how I can keep it in the best shape possible. Furthermore, he communicated with me as I was waiting for my car to be serviced and I was well informed! Thank you for the excellent service! More

From sales, to the actual facility, Brandon VW is the worst. Will never buy a car from there again. I had an appointment, and my oil change and tire rotation still took 3 hours. Carlos was very nice and worst. Will never buy a car from there again. I had an appointment, and my oil change and tire rotation still took 3 hours. Carlos was very nice and very helpful. More

Was able to make an appointment online for the same day! Service performed and all is operating properly. Thank you again for the Amazing service Service performed and all is operating properly. Thank you again for the Amazing service More

the service was really good, and the customer service was outstanding could not have wished for a better experience, thank you brandon volkswagen for the unforgettable experience outstanding could not have wished for a better experience, thank you brandon volkswagen for the unforgettable experience More

Outstanding dealership, if I only lived closer they would get all of my business. Carlos is amazing!!! He took my nightmare and made it a dream of puppies. Superior customer service. get all of my business. Carlos is amazing!!! He took my nightmare and made it a dream of puppies. Superior customer service. More

Seth in the service center was a dream to work with. I told him my needs and the urgency behind them and he got the job done plus some. He was very communicative and the whole process brought much ease to told him my needs and the urgency behind them and he got the job done plus some. He was very communicative and the whole process brought much ease to my stressful situation. I was able to talk to him as a person rather than a Service Advisor. He went above and beyond for me, as well as the service tech who worked on my vehicle (unsure of his name) and I am forever grateful for the overall pleasant experience! :) More

Seth kalman was my advisor and was very detailed with keeping me posted regarding my vehicle. Keep up the great work. Thank you for taking the time to explain everything to me. keeping me posted regarding my vehicle. Keep up the great work. Thank you for taking the time to explain everything to me. More

Every time I go into VW Brandon I get the best Customer Service experience. I let Seth know what I came for, and he let me know exactly what is needed. They are always straight forward letting me know the Service experience. I let Seth know what I came for, and he let me know exactly what is needed. They are always straight forward letting me know the price, and will do everything in their power to help with saving. Thanks again Guys, keep up the work!! More

I had a great experience working with Seth. He was honest, knowledgeable and kept me in the loop with the work being done on my vehicle. honest, knowledgeable and kept me in the loop with the work being done on my vehicle. More

My car was there for a month! I know it’s Covid times but when I would ask for an update, it seemed like I was bothering the service guy. Then when the part finally came in, on a Friday, they were gonna wait when I would ask for an update, it seemed like I was bothering the service guy. Then when the part finally came in, on a Friday, they were gonna wait until MONDAY to tell me. I just happened to go up there to check on my car in person. Very frustrating experience! The service manager was awesome though! More