Volkswagen Bakersfield

Carlos, Aldo, and their internet director are masters of bait and switch. Will set your appointment for their lease specials and then tell you we sold the vehicle at 10PM last night. The vehicles were bait and switch. Will set your appointment for their lease specials and then tell you we sold the vehicle at 10PM last night. The vehicles were never available. They advertised availability for the ID4 S when inventory was showing. And still showing the Pro. More than one option were available at 6PM. There was no attempt to of the dealership to call and cancel our appointment. We drove 78 miles in the morning only for them to ask if we're interested in a different option. More

Poor customer service - they would not listen to my request regarding the noise in the car and for it being express service it took 6 hrs request regarding the noise in the car and for it being express service it took 6 hrs More

Volkswagen of Bakersfield treated me awful at the service department. It was a female worker that needs to learn customer service. She was so rude and other customers noticed and said they had the same exper department. It was a female worker that needs to learn customer service. She was so rude and other customers noticed and said they had the same experience. More

They fixed the simple thing easily enough and got the part in promptly so that's why I gave them at least 3 stars. However for the main concern, I don't feel their answer is acceptable. part in promptly so that's why I gave them at least 3 stars. However for the main concern, I don't feel their answer is acceptable. More

Service writer was great. Service manager was an xxx. Rude and condescending. Dropping oil on the fenders is not normal. He did NOT want to listen to our complaint. I'll never Service manager was an xxx. Rude and condescending. Dropping oil on the fenders is not normal. He did NOT want to listen to our complaint. I'll never use them ever again. More