Viva Nissan - Service Center
El Paso, TX
90 Reviews of Viva Nissan - Service Center
The dealership has a nice environment working with the customer. They have personnel that is knowledgeable and works hard to provide the customer with options to choose from to meet their needs. customer. They have personnel that is knowledgeable and works hard to provide the customer with options to choose from to meet their needs. More
They were great and they worked with me and my schedule ! Highly recommend to everyone . Highly recommend to everyone . More
The worse customer service I have had when purchasing a vehicle in my lifetime. Salesman told us that there were no vehicles within our price range. Then, manager called to let us know they did. We opted t vehicle in my lifetime. Salesman told us that there were no vehicles within our price range. Then, manager called to let us know they did. We opted to hear them out and gave them a second chance but now with another salesman. Over all second salesman was nice. However, Sergio from finance was very unprofessional. He texted me my whole social security number through his personal cellphone asking if that was my correct number. The loan did not go into effect for almost a week!!! They called us to let us know they were extending the term of our loan to be more on the payment we wanted which was good but at the cost of sacrificing sensitive personal information through a text message? How is that even professional. I called the manager to let him know I wanted that text message erased completely from Sergio’s cellphone and trash bin with in it. Manager had no sense of urgency to take care of it. He said, “oh Sergio is out to lunch, but I will get a hold of him once he is back. Meanwhile my information was out there on his phone! I reached out to Josue, our salesman as well. The next day he said it was taken care of but I was presented no proof or apology from Sergio for his unprofessionalism. Up to today, over two weeks, I still have no access to the Nissan app and I have not received my all weather mats. Worse car purchase experience I have had. I will not be recommending this dealership to friends and family to avoid them an unpleasant experience. More
personal atento,servicio rapido y me lavaron mi carro tambien,gracias.very fast service,i was surprise when he told me the car is ready. tambien,gracias.very fast service,i was surprise when he told me the car is ready. More