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Viva Nissan

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.3
141 Reviews
WELCOME TO VIVA NISSAN CUSTOMER SERVICE. COMMUNITY. COMMITMENT. LEGACY This is what has been driving the Viva Auto Group since 1985. Over the years, we've sold many makes and models and continue to grow in El Paso and Las Cruces. We've met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years. Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you're looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Auto Group family of dealerships be your only choice. We're ready to meet your transportation needs. At the Viva Auto Group we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Auto Group believes that an educated and healthy community is a prosperous community to raise a family in.
Contact Dealership

1310 N Zaragoza Rd

El Paso, TX

79936

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Showing 141 reviews

November 05, 2024

Pro; customer service. Cons; tire rotation and brake pad replacement and don’t fill the tires with air! Isn’t filling tires with air a basic tenet of a vehicle service? More

by jose.montesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Doe
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Nov 09, 2024 -

Viva Nissan responded

We are always more than happy to assist you if anything else comes up. Take care! Please don't hesitate to reach out if there's anything additional we can do for you. Hi Jose.montesjr, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

November 03, 2024

The advertised deal and what I was told over the phone was misleading and untrue. More than 10 cars advertised with discounts disappeared the same day I got there. Also very rude manager. Overall, the exp More

by Nikky
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Angel Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salesman Orlando acted professional and did everything he could to ease my experience.
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Nov 03, 2024 -

Nikky responded

Yesterday, I had an extremely disappointing experience with my car trade-in. My salesman, Orlando, was professional and did everything he could to help me. However, when a supposed manager got involved, things took a turn for the worse. He presented two offers loaded with unexplained fees, amounting to thousands of dollars. When I asked him what these charges were for, he simply said, "we need to make money." I had already secured financing through my bank before arriving, so I expected a straightforward process. The discounts that initially attracted me to the dealership vanished, buried under fees he couldn't explain and unnecessary add-ons that I never requested. The advertised deal and what I was told over the phone were misleading and untrue. Overall, the experience was unacceptable.

Nov 06, 2024 -

Viva Nissan responded

Please reach out to us at (915) 629-5592 so we may assist you in moving forward towards a resolution.

November 02, 2024

The best service Jesse Elias was more and beyond with helping me with the problem More

by valverdeelizabeth12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Elias
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Nov 06, 2024 -

Viva Nissan responded

Hi Valverdeelizabeth12, thank you for taking the time to leave a review for us at Viva Nissan. We're happy we could meet your expectations!

November 02, 2024

You have excellent service for maintenance. However I recommend to talk to your staff in the sales department they talk using slang language. More

by ARIASSANDRA1924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales department need improvement
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Nov 06, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

You guys are very awesome Orlando. It’s a good salesman. He’s a wonderful man. More

by ramos.galindo@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Nov 06, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

Easy to work with and listened to what we were looking for in a car and needed. More

by SHANKS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Reyes
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Nov 06, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 29, 2024

Im not interest in providing worthwhile feedback. I would prefer to stop receiving emails from you. More

by canderson4443
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2024 -

Viva Nissan responded

Canderson4443, we regret to hear that you had this experience with us. Hi Canderson4443 thank you for taking the time to leave us your honest feedback.

October 28, 2024

They were great and they worked with me and my schedule ! Highly recommend to everyone . More

by reymundo.h26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie
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October 28, 2024

The customer service was amazing , will definitely come back when I’m ready for my next service! More

by MARIOTERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Nov 02, 2024 -

Viva Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 28, 2024

My experience this time was disappointing for the reason being Nissan staff did not kept their verbal agreements. Throughout my first lease I planned on keeping it but they came out with this bogus price li More

by CCE.CAMPOS66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Omar, Mike A
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Nov 02, 2024 -

Viva Nissan responded

Cce.campos66, it is disappointing for us to hear that your experience was anything less than great. We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

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