Viva Mazda - Service Center

The friendly staff made the car shopping experience easy. Thank you for taking care of me and my car shopping needs. Thank you for taking care of me and my car shopping needs. More

They was fast and friendly, great service will go again thank you. Be coming back thank you. Be coming back More

They can do better about not forgetting to close essential air intake compartments. It wasn't during this visit but the previous one. essential air intake compartments. It wasn't during this visit but the previous one. More

Ian is the best sales person there and the whole team was amazing and the best customer service ever amazing and the best customer service ever More

Clean, looks good, pros in service department, like getting the video on recommend work needed. getting the video on recommend work needed. More

Viva Mazdas service is the best! Alexis and Alejandra go above and beyond for custumers! Alexis and Alejandra go above and beyond for custumers! More

Great communication and great service. Service was fast and friendly. I highly recommend Mazda to all my friends Service was fast and friendly. I highly recommend Mazda to all my friends More

Clean and comfortable large waiting room. Coffee and refrigerated bottled water are available. Nice and quiet. Coffee and refrigerated bottled water are available. Nice and quiet. More

Mi vendedor fue Jesus Eduardo Galvan, me sentí muy agusto con el porque me guió rápidamente a la SUV que yo necesitaba, muy profesional y agradable persona. Ademas Saul Fernandez también me mostró su apoyo c con el porque me guió rápidamente a la SUV que yo necesitaba, muy profesional y agradable persona. Ademas Saul Fernandez también me mostró su apoyo con una propuesta/oferta de pagos para mi camioneta con la que me sentí cómoda. Ambas personas muy amables. El proceso fue fácil y rápido. More

Called and asked if you take walk ins, was told yes, when I arrived, I was told I needed to make an appointment (first available 5 days later). After some back and forth on if you do take walk ins I was told I arrived, I was told I needed to make an appointment (first available 5 days later). After some back and forth on if you do take walk ins I was told "you can leave your car, and we will get to it when we get to it". We rarely use this, so repair was not urgent but dropping it off Saturday was the most convenient. Later that afternoon I received and accepted the quote. While on the phone I mentioned to them I had an additional concern about the cabin light staying on and asked if the tech could look into that. I got resistance and told I took the car in for a check engine light, so it wasn't looked at. When car was ready on Wednesday, I was called with a total. I was not told you do not accept cash, or that there is a processing fee for credit cards. The communication process needs major improvement. While going back and forth about walk ins I called Rudolph Mazda: Do you take walk ins//Not on Saturdays, but you are welcome to bring your car and we will look at it first thing Monday//Thank you//You're welcome, see you here! The only reason we did not take the car to Rudolph is cause your team finally agreed to accept the car. You are not providing any service free of charge, so why do I feel as if I was being discouraged from giving you money ($828.86 to be exact). It would have been more if you would have serviced the cabin light issue. Your dealership is near my home, but I will gladly drive the 25 miles/30 minutes if it's going to be this annoying every time. On a more positive note, your service tech did an excellent job, from the video explanation to the work performed (I give him 5 stars). More