Viva Ford

Dream come true BEST DEALERSHIP OUT THERE. AFTER VISITING DIFRENT FORD DEALERS ONE PERSON WENT ABOVE AND BEYOND TO HELP ME GET IN THE VEHICLE IVE ALWAYS WANTED. BEST DEALERSHIP OUT THERE. AFTER VISITING DIFRENT FORD DEALERS ONE PERSON WENT ABOVE AND BEYOND TO HELP ME GET IN THE VEHICLE IVE ALWAYS WANTED. More

Poor service and customer communications! I dropped my 2011 Ford Explorer off on 9/22/2014 for a service engine light that was on. I flew out of town on business for the week the same day, ex I dropped my 2011 Ford Explorer off on 9/22/2014 for a service engine light that was on. I flew out of town on business for the week the same day, explain that they could keep the car for the week but I needed it back on Friday when I returned. I called the following day to check on the status of my car and all I got was ringing, I called back and was transferred to the service managers voice mail, and when I called back immediately I was transferred back to a phone that rang for over 10 min with out anyone answering. This went on three to four times a day for the next few days. On 9/25/2014 I was able to reach the sales manager (obviously the only manger who works in the entire dealership) only to be told that had not looked at the vehicle and it would be at least another two days before they could. Terrible experience! Very unprofessional! More

Poor, Poor, Service It's ironic, perhaps coincidental, that the letters to the service manager of "Mesa Ford" were hung in the Cashier area. They praised the service of It's ironic, perhaps coincidental, that the letters to the service manager of "Mesa Ford" were hung in the Cashier area. They praised the service of "Mesa Ford" and "Shamaley Ford", yet I received poor service. The most recent letter was written in 2007. I took my Fusion Hybrid in for a recall and for scheduled maintenance on Tuesday night. I had to wait to be acknowledged. There was no call from the service department by the end of Wednesday so *I* called. Short explanation was given on a return call to my voice mail; they had done two recalls and one other had to be done. HUH??? On Thursday, I initiated a call and received voice mail. Called again early afternoon - voice mail. Received a call back that my car was ready for pickup. So I went. Waited five minutes to be acknowledged. The service guy called me on my cell while I was standing there in front of him to be waited on. He explained something to me again about the recall. No chance to ask questions - he ushered me to the cashier to pay and get my car. Went to the cashier. She couldn't find my paperwork. Waited and Waited and Waited. TEN MINUTES LATER she came back with the paperwork. Not only was I frustrated with that poor service, but I was in shock at the price for service. NO PERSON called to prepare me for the bill. Is there a better Ford Dealer Service Department in town with SUPERIOR customer service? I think I noticed some scratches on my car that I don't think they were they prior but I can't prove it. More

Worst Dealer in El Paso! Terrible experience! Very unprofessional! We took our car for a recall and when we picked it up the next day, the car had a big dent with white pa Terrible experience! Very unprofessional! We took our car for a recall and when we picked it up the next day, the car had a big dent with white paint streaks. Of course they denied the whole thing and claimed there was no white cars around there, but they will still investigate...what a joke! The next day before I talked to the Service Manager the guys on the front desk were rude and unprofessional. When I get to talked to the Service manager he was very diplomatic but still refuse to pay for the repairs, but out of the goodness of his heart he was going to help us and give us a discount at the body shop...turn out he was a liar too because he never called us back. DO NOT GO TO VIVA FORD!....YOU WILL REGRET IT! Its obvious that people that gave them 5 stars here, hafta to be friends and family More

Worst service experience I've ever had Jesus Garcia, a "service manager" was rude and inconsiderate, he didn't know anything and considering I had a safety recall, was very non chalant abou Jesus Garcia, a "service manager" was rude and inconsiderate, he didn't know anything and considering I had a safety recall, was very non chalant about my car needing service. First, I was told they weren't taking any cars for the next two weeks, so considering I have a safety recall I'm expected to drive my car to and from work fearing an accident or worse. When I requested to speak to his manager to get something done about this, the manager didn't even want to talk to me. What a waste of time, will never drop off my vehicle there again and will go with another dealer because Ford doesn't care about the safety of the drivers. More

take it for service , got it back with a big dent " the service department is the most horrify people I have meet in my entire life. there are a scam, people with no morals, we drop my daughters car f the service department is the most horrify people I have meet in my entire life. there are a scam, people with no morals, we drop my daughters car for the 3rd time for a recall and when they gave us the car back they had put a big dent in the car a soon we notices when back not even and hour from the time we pick it up. they denied completely that that happened there but they offer me to fixed for a lower cost.. never in my life will be buying a car or taking my car fro service, we are taking these to the small claims justice of the peace, because we know that what goes around , comes around. barney , the manager a guy name mike there are the only the worst service . I regret a\it buying a FORD NEVER IN mi life again. FORD means FOund on Road DEad More

$39.95 Works I just got back from Viva Ford here in El Paso. I took my vehicle for the works service, (oil change, tire rotation, top all fluids, air pressure, che I just got back from Viva Ford here in El Paso. I took my vehicle for the works service, (oil change, tire rotation, top all fluids, air pressure, check hoses and belts, etc) which was advertised at $39.95 with a $10.00 mail in rebate. I turned my car over at 10:15 and was told about 3 hours. I go back 4 hours later and they hadn't even started. I refused to leave again because it would prolong it even more. So, it is supposedly complete and somehow I had a bone dry radiator ???? .......I don't have idiot lights I have gauges............and then the service guy didn't even tell me my vehicle was finished. The bill came out to $46.38 because the girl insisted I needed to pay labor as well..........NEVER AGAIN!!!! I will take my service back to Casa Ford where they treat like a human. More

I was lied to multiple times about the finance! Was shuffled around for 6 hours with no response about what was going on!! The said I was approved for financing an when it came to closing time they sai shuffled around for 6 hours with no response about what was going on!! The said I was approved for financing an when it came to closing time they said o were sorry has to wait until to marrow! Which the I ended up paying 50 dollars to get home because a co worker took me out there an the sales person said he would personally take me home if the deal did not go through! Well the deal did not go through an when I asked him for a ride home he told me he did not own a car then told his manager I was demanding a ride home! The little weasels at viva for a total scum do not deal with these people! I recommend any body has problems report them to the better business bureau! More

The salesman Bruce was fantastic we had the car and the price we wanted. We waited 5 hours to do paperwork. Paco pushed a 3,000.00 warranty package and would not take no for an answer. He was rude told me price we wanted. We waited 5 hours to do paperwork. Paco pushed a 3,000.00 warranty package and would not take no for an answer. He was rude told me I signed and Im screwed and he cant cancel even though it wasnt even 12 hours later. The next time I talked to him I had 30 days to cancel so he lied. In the end, I didn't get the loan or the payment I wanted because he didn't listen to me. Bruce the salesman was awesome but because of Paco in finance I would never recommend anyone to this dealership. I have signed a cancelation for the warranty but he wasnt going to process ituntil next Friday so this headache isisn't over and I pray they fix the problem. Beware of Paco he seems nice but he is deceptive. UPDATE : The dealership has fixed my loan they have fixed my warranty. I appreciate their efforts to fix what I was unhappy with. It was stressful the last few days but they fixed the problem and Im thrilled its fixed and over! More

Awful awful experience.. went to order a 2014 Ford Raptor SE.. And trade in a 2013 Ford Raptor. We had an appointment and arrived early. .. When we got there the sales guy barely even acknowledged us... We w SE.. And trade in a 2013 Ford Raptor. We had an appointment and arrived early. .. When we got there the sales guy barely even acknowledged us... We were shuffled between 3 different people all of whom said 2 words to us.... They insulted us with a very very low trade in value almost $10k under what another dealership offered us. Joe, the sales manager as well as our sales person were very rude. And when I tried to ask for my keys back I was told "Oh someone will get them for you eventually" even with a nasty look by Joe. I have never been more insulted by a dealership in my life. Not to mention issues I've had with their service department as well. It doesn't deserve the one star I gave it. More