Viva Ford

Service Department After reading all the reviews of other dealerships we decided to go with Viva. We had made a phone call to the service department and right off the se After reading all the reviews of other dealerships we decided to go with Viva. We had made a phone call to the service department and right off the service representative was purely professional and courtesy. Her name is Liz, she listened to everything we had to say and took care of us to the best of her ability. The service crew while there was the same as well, there were no signs of unprofessionalism or rudeness. Despite the drive to this dealership i would highly recommend it and would definitely go back for service. Keep in mind i had gone to Casa ford and it was a complete opposite which we had mentioned to the service rep. Casa ford is close by but i will never step a foot in that place again after the experience we had there. Viva ford is the place to go! Thank you Liz and service crew for all the help you have done for us! We greatly appreciate what you have done to make us feel welcome. More

They will lie to you in order to get a sale. This review is not to bash Viva Ford, but to warn other car buyers out there. So we got to this dealership to browse the used car selection and I am q This review is not to bash Viva Ford, but to warn other car buyers out there. So we got to this dealership to browse the used car selection and I am quickly approached by a seller. The seller introduces himself and after viewing an test driving a couple of cars, I fall in love with a 2014 Ford Fusion. I fully understand that Used Cas are sold "As Is". So I do a thorough inspection, I check for the spare tire, check under the hood, check the tires, etc etc.Once inside before starting the paperwork I ask the seller clearly. "The car has the extra/spare key correct?" He responds, "yes it does". We do not haggle to lower cost of the car since everything was good and price was decent. Please keep this in mind as it is the issue I have with this dealership. After a couple of hours pass with the seller preparing paperwork and running credit checks, we finally head to the financial office were a woman meets us to sign the final contract (and offer us an additional used car warranty). Before we walk into the office , we asked the seller if he could hand us the spare key , and he tells us , "uhhh, sorry but that car does not have a spare key." At that point I'm a bit upset because that was one of my main concerns. We go into the lady's office and I explain the situation and her response was, "we'll our used cars are sold as is". I respond,, "well I understand that, but when I sat down to negotiate with the seller I asked him that and he confirmed that the spare key was available. Had I known that, I may have worked out a deal to get the price reduce by to the cost of the spare key or have they order one as part of the deal". Her response well there's nothing we can do. At this point (4hrs at the dealership), I say whatever let's get on with it. As the financial lady goes over the loan and the contract she tries to sell us the extended warranty. She goes over the different warranties and what they cover and as she sees we don't want the additional coverage she has the audacity to say well if you buy the extra coverage, about $2,000 extra we can throw in the spare key. At this point I feel like they're slapping me in the face. I refuse the additional coverage and we buy the car without the spare key. I could have walked away, but I had already invested(more like wasted) so much of my 4th of July day there. So just beware guys they are fast to approach you, but slow to process paperwork. And also make sure that they hand you or show you what your looking for up front. You want to waste your time like I did and later find out they lied. Seems like I'm making a big deal for a spare key. I've read that these spare keys Ford switch blade style key fob run at about $400 for with dealership programming fees. And with ford you need 2 keys in order to program a third one yourself. Since we only have 1 set it will be a bit more costly. If it had been an honest mistake by the seller, I think we should have been able to work something out as it is key for proper customer service. The seller was to preoccupied to get a sale that he didn't do his due diligence to answer the questions we had. I purchased a car in Phoenix were they flew me out there, were prompt, and quick at processing paperwork. Way better customer service. This made me realize that I should go write them a positive review as this experience made me realize the difference in customer service. More

Genuine, Fast and Methodical Service! Kevin Alvidrez-Sales Rep. Has been, thus far, the greatest Sales Rep I've encountered. He was fast, genuine and truly cared for my satisfaction. Kevin Alvidrez-Sales Rep. Has been, thus far, the greatest Sales Rep I've encountered. He was fast, genuine and truly cared for my satisfaction. Before meeting Kevin and his Team, I was skeptical about the quality of service that ViVa Ford would provide. Now, they have fostered a long-client and have completely changed my perception! From management to financials, they exceeded my expectations!!! More

Leasers Beware! Leasers beware! After a terrible experience with Viva Ford Customer Service and Ford Credit we thought the nightmare was over with the end of the leas Leasers beware! After a terrible experience with Viva Ford Customer Service and Ford Credit we thought the nightmare was over with the end of the lease agreement. We asked for a payoff and with that piece of paper went to Dick Poe Toyota where we were treated excellent. We negotiated the price on a Toyota 4runner and they were professional and courteous. Well, the nightmare with Viva didn’t end there. When Toyota send them a check for the payoff they refused to accept it because we didn’t go back directly to them and return the vehicle at their site. They have to be kidding! After all the bad experiences we had with them and their vehicle they thought we were dumb enough to lease or buy from them again. 4 weeks later and they still playing games with us. The payoff check has been returned 3 times with lame and ridiculous excuses. If you don’t want to experience their wrath, vindictiveness, rudeness and unprofessionalism make yourself a favor and go anywhere but Viva. More

great service Just a refreshing experience in a service department! So happy to run into someone who understands me and my needs with my truck. I would recommend an Just a refreshing experience in a service department! So happy to run into someone who understands me and my needs with my truck. I would recommend any my friends or family members to go there. More

Great experience Juan Rivera is an outstanding and knowledgeable salesman! He explained and showed us all the safety features the vehicle had to offer! He made our car Juan Rivera is an outstanding and knowledgeable salesman! He explained and showed us all the safety features the vehicle had to offer! He made our car buying experience pleasant! More

Excellent Parts department service My name is David and I have been to this dealerships Parts department several times and every time I have been there I have received excellent servi My name is David and I have been to this dealerships Parts department several times and every time I have been there I have received excellent service from a clerk Mr.Lopez, he takes the time to hear the problem and go out to check my vehicle to help me with the part. I very highly recommend this parts department . More

Quick and easy Had to take my vehicle in for service, i was greeted and explained what the work was needed to be done, if any parts need to be ordered i was told on Had to take my vehicle in for service, i was greeted and explained what the work was needed to be done, if any parts need to be ordered i was told on the spot. Very happy. More

Great customer service and accurate diagnosis I took in my truck to Viva Ford service and Gustavo assisted me with a noise my truck was making. He took in the truck, gave me a diagnosis and took c I took in my truck to Viva Ford service and Gustavo assisted me with a noise my truck was making. He took in the truck, gave me a diagnosis and took care of my claim with my warranty super fast. Joe was the technician that worked on my truck and he left it like new! I appreciate all of your hard work and professionalism. I am very satisfied. More

Goog experience When I Bought. In Viva Ford. Was a great. Experience. The sales person. Was friendly Dealer has a good. Price Thanks. For. You. Atention. When I Bought. In Viva Ford. Was a great. Experience. The sales person. Was friendly Dealer has a good. Price Thanks. For. You. Atention. Thanks. Guillermo Figueroa More