Viva Dodge Chrysler Jeep - Service Center

JUST EXCELLENT CUSTOMER SERVICE!!!! WE WERE IN AND OUT OF THERE WITHOUT ANY HITCH. JUST GREAT ALL THE WAY AROUND!!! THERE WITHOUT ANY HITCH. JUST GREAT ALL THE WAY AROUND!!! More

Service department is Great. Been going there for service for years and I get the same great service every time. for years and I get the same great service every time. More

I have had by far the worst experience taking in my jeep to the service department. First off they said it would be a 4 day job and it’s been over 2 months and I still don’t have my vehicle. They have not o to the service department. First off they said it would be a 4 day job and it’s been over 2 months and I still don’t have my vehicle. They have not once called me to keep me updated on the situation and they don’t answer there phones. I had to physical show up multiple times to the dealership to get any sort of answers. And once I asked for the cooperate number to complain the associate Angela said she could not give me the number. Very poor service, horrendous customer service ! I will never bring my jeep to this location ever again it has been nothing but a nightmare. More

Yo me gusta siempre ir con mi dealer x que , son muy atentos y serviciales, y me explican cómo anda mi vehículo, estoy muy satisfecha Gracias atentos y serviciales, y me explican cómo anda mi vehículo, estoy muy satisfecha Gracias More

Called to have my 2019 Ram Truck in for service, I left a message because nobody ever answers the phone, they never called back. So I took my truck in for "Express Lane" service for an oil change. After ab message because nobody ever answers the phone, they never called back. So I took my truck in for "Express Lane" service for an oil change. After about 15 minutes of waiting, someone finally asked if I had been helped. After I told him I just needed an oil change, he stated it would be a 3 hr wait...so, why have an "Express" lane? I ended up leaving and getting my oil changed elsewhere. They don't have a concept of what the word "Service" is. I'll never go back for service and all future purchases will be from another Dodge dealer. Express Lane?...ppfffftttt!!! What a joke. More

Excellent Customer Service . Thank you Denny for your excellent customer service in the service department. General Manager Manuel Beltrán thank you for ensuring all services were performed. Thank you V excellent customer service in the service department. General Manager Manuel Beltrán thank you for ensuring all services were performed. Thank you VIVA team ! More

I came into receive service. Employees were standing around chit chatting. Waited about 5 minutes before the boss asked them to assist me. Service department did not provide customer service I was expec around chit chatting. Waited about 5 minutes before the boss asked them to assist me. Service department did not provide customer service I was expecting. I was then directored to the parts department, they seemed a bit more efficient. I have been to other dealership and customer service is much more attentive and professional. Would not recommend this place if you are looking for customer service and attentiveness! More

By far one of the worse dealers I’ve been too, when getting warranty work done. They do such a horrible job and half xxxxx, even end up causing more damage to your vehicle. The service manager, is as u getting warranty work done. They do such a horrible job and half xxxxx, even end up causing more damage to your vehicle. The service manager, is as useful as talking to a rock. More

I just have one complaint and it not deal with customer service, which was impeccable. Anytime you have any work done at a dealership excluding an oil change..... all fluids should be top off and the car s service, which was impeccable. Anytime you have any work done at a dealership excluding an oil change..... all fluids should be top off and the car should be washed. My car has been at your dealership over 6 months. That is unacceptable. Things have been broken on my car by your mechanics and you choose not to fix them. I find that bazaar. Your mechanic should be accountable for their actions. I have had a starter which is rare for them to go bad replaced twice. Why? Ricardo was excellent with his customer service skills. I do appreciate that and all his help. Thank you. He went over and beyond the call of duty. More

Worst experience ever I would rate 0 stars if I could! 02/11/2020: purchased a "Certified Pre Owned" from this dealership. Seemed okay, but the sale was hasty and rushe I would rate 0 stars if I could! 02/11/2020: purchased a "Certified Pre Owned" from this dealership. Seemed okay, but the sale was hasty and rushed. 07/27/2020: We show back up at the service department after two months of trying to call in and get the car scheduled for service as there has been many issues with the car that should have be addressed when the car was certified. Such as, the windshield washer line is cut clean in half, oil and junk all in the engine cavity, the air conditioning not working properly, the tires not matching, not meeting the specification on the CPO checklist for tread depth, the car not being aligned and balanced properly, to name a few. They also refused to give a loaner vehicle or the voucher for a rental car of $35/day as stated in my CPO contract. This has caused numerous issues for our family as my husband is now 3 hours away and unable to come home because we have the only vehicle and I am working full time in the school district so I cannot drive 6 hours round trip in one day to get him and bring him home ( he is active duty military). The car has been in the service department for three weeks. We are getting hung up on a half dozen times a day when we call to ask what the status of the vehicle is. We are being told we will be called back when they never do. They will not tell us what the status of the vehicle is, what work has been done to the car, what the cost is, nothing. We have filed a claim with Dodge Corporate this morning and have an active case number. They have told us that they will be investigating as well. We will be seeking action in regards to this as this is not the first negative encounter with the service department. This is unacceptable especially since we are military family and are limited to our area to seek out dealers who are reputable. Here are the criteria right from the Chrysler CPO check list that are incorrect or were not done: 14. Wiper /washer fluid filled NOT DONE 27. Heating, ventilation, air conditioning system A/C is not cold 37. Windshield wiper system operation Line cut clean in half, doesn’t work 50. Steering wheel center alignment Pulls to the right 64. Vehicle tracking Pulls to the right 69. All fluid levels (underhood) No washer fluid in vehicle upon purchase 84. Tires match and are manufacturer's recommended size/load capacity NO 85. Wheels match and are correct size and offset NO 86. Tread depth is 4/32" remaining NO 111. Door panels by steering wheel falls off 116. Clean engine compartment oil and dirt everywhere 124. Vacuum and/or shampoo all interior carpets NO 125. Free of odors/moisture and water leaks NO smell in trunk More