Viva Dodge Chrysler Jeep - Service Center

EXCELENTE TRATO DE BRYAN MUY AMABLE ME ATENDIO EXCELENTE FUE RAPIDO EL SERVICIO MUY RECOMENDABLE FUE RAPIDO EL SERVICIO MUY RECOMENDABLE More

No one there seems to answer their phones or return my messages! Called multiple times. messages! Called multiple times. More

Estoy sumamente satisfecho con el servicio y la calidad del producto, la atención es excelente del producto, la atención es excelente More

Left a cable disconnected, which caused me to be stranded on the road. xx point inspection is a lie. fluids were "inspected" but multiple fluids were low, air pressure on the tires was uneven and off-spec, i on the road. xx point inspection is a lie. fluids were "inspected" but multiple fluids were low, air pressure on the tires was uneven and off-spec, i would've liked at least a courtesy tire air pressure check. oil change is expensive, you can find others around the are that provide a better value. There were multiple apparent issues that i no longer trust this dealership to speak the truth about the status of my vehicle, including the recalls they fixed. A good mechanic can be found anywhere else. More

Employees were not very friendly. Couldn’t care less if I took my service else where. El Paso is known for its large population of military personnel and healthcare workers. This mean Couldn’t care less if I took my service else where. El Paso is known for its large population of military personnel and healthcare workers. This means a lot of families including my own doesn’t have a huge support system here, but still have to make it to work every day. I asked Viva Dodge in El Paso for a loaner vehicle if they were going to work on my car for a few days so I am able to make it to work. Considering I was willing to drop well over 1k on this job. I figured this wouldn’t be something too difficult to accommodate. The gentle men at the service desk did not care to even consider providing a loaner. I informed them I would have to make it to work somehow. They said without hesitation or second consideration, “This is not possible.”. You would think these big companies would have such accommodations for paying customers. Well, sad to say they do not, and they also don’t care if you take your business else where. When I let them know I would not be able to leave my vehicle there for that many days without a loaner they didn’t care. They just closed out the service and charged me for the diagnostic. Didn’t bat an eye, thank me for taking my vehicle to them, or care they lost a paying customer! I would absolutely never take my vehicle here again! Worst service I have ever experienced! More

They attended to me very quickly and very kindly, as well as helping me get to and from my house while they repaired my vehicle. as helping me get to and from my house while they repaired my vehicle. More

Advisor never updates me on the status of my Jeep. And when I call he’s not available. And whomever I do talk too always tell me they will find out more information and return my call; never get a cal And when I call he’s not available. And whomever I do talk too always tell me they will find out more information and return my call; never get a call. Jeep is still in the shop… More