Viva Dodge Chrysler Jeep - Service Center

Check to make sure car is ready for trip. I took my truck to make sure it was ready to take on a road trip. I spoke to the advisor who was very helpful and courteous. He told me they would mak I took my truck to make sure it was ready to take on a road trip. I spoke to the advisor who was very helpful and courteous. He told me they would make sure my vehicle was safe and if they found anything would bring it to my attention. The service was done in a timely manner and the service advisor Jesus was by far the best I've dealt with yet. He was very knowledgeable and helpful. I will always bring my truck back to him and Viva for service. More

Great as always.. Paul Oyston, service consultant is a good example of what a superior service consultant should be..SERVICE IS AND WAS EXCELLENT !!..Always explanation Paul Oyston, service consultant is a good example of what a superior service consultant should be..SERVICE IS AND WAS EXCELLENT !!..Always explanation of service and able to leave dealership knowing work was completed in an excellent and proficient manner.. More

Five star service center! Everyone was helpful! Service! Sales! Rental! Eager to please! Had dealings with each of the mentioned departments and stellar service. I’m from El Pa Everyone was helpful! Service! Sales! Rental! Eager to please! Had dealings with each of the mentioned departments and stellar service. I’m from El Paso but live in Midland and Tere is no services like what you WILL find at VIVA!! More

Wouldn’t recommend I went in to get a dent fixed on my car. I dropped my car off to the service area because that’s where they said they’d fix it. Along with getting the I went in to get a dent fixed on my car. I dropped my car off to the service area because that’s where they said they’d fix it. Along with getting the dent fixed, I was supposed to get a “complimentary” car wash and 5 gallons of gas. When I dropped off my car, they said it could take the whole day but they’d call me when it was done. I had stuff to do that day so I later called asking for an estimate on how many hours it would take so I could plan around it. The lady that I called had bad customer service, she just kept transferring me to a number that went straight to voicemail. Instead of asking someone above her what to do, she kept transferring the call which annoyed me. Finally, the guy from the shop called me to tell me my car was ready. It was time to pick it up, yet it wasn’t washed and they didn’t add the 5 gallons of gas. I let them know about it and they told me they’d take care of it. 30 minutes pass by and they finally come back with my keys telling me it’s ready. Once I got to my car, IT LITERALLY LOOKED LIKE THEY WIPED IT DOWN WITH A RAG. My car was still dirty near my tires, there was still dust on my windshield on mirrors. I was so upset but at that point I wanted to leave already. I DO NOT RECOMMEND GOING HERE! More

Really bad service I bought a new dodge journey and took it to service bacuase the check engine light turns on with the abs and it turns off by itself and then I heard a I bought a new dodge journey and took it to service bacuase the check engine light turns on with the abs and it turns off by itself and then I heard a noise from the ac and you can hear a knuckle noise on the front suspension you get the service guy with you (michale) and he hears it and says it is normal because your truck has milage and it is different from other trucks really. So mine is different from the other trucks a special truck. Factory warranty there is a myth. More

excellent perfect customer service. i would definitely recommend this dealership. They also have a great variety of new and used cars with a great price for us perfect customer service. i would definitely recommend this dealership. They also have a great variety of new and used cars with a great price for us. More

Maintenace service Very good attention, people call me about my car status 2 times. Excellent service. A little bit expensive and without discount coupons, but don't car Very good attention, people call me about my car status 2 times. Excellent service. A little bit expensive and without discount coupons, but don't care, all was good. More

Great service and personal. And quality of work. Good price and what I expected clean area and work place. Would recommend to friends and family and personal. And quality of work. Good price and what I expected clean area and work place. Would recommend to friends and family More

changing oil I spend 1 hour for change oil but this is normal in this place. Job was completed, good inspection and recommendations Wait room good. Price ok I spend 1 hour for change oil but this is normal in this place. Job was completed, good inspection and recommendations Wait room good. Price ok More

Good experience Fear service good peple, (need uniforms) good info about my jeep rubicon so far, may improve in time shop people looks respectful, need more spanish s Fear service good peple, (need uniforms) good info about my jeep rubicon so far, may improve in time shop people looks respectful, need more spanish service we are on the border a lot of mexican costumers More