Viva Dodge Chrysler Jeep - Service Center

Terrible Customer Service/ Need more repairs I was extremely disappointed with the customer service I was provided on Saturday. I dropped my van off for an oil change at 1:30. They said they w I was extremely disappointed with the customer service I was provided on Saturday. I dropped my van off for an oil change at 1:30. They said they would call when it was done. By 3:45 no on had called me to tell me if it was ready so I called back to check. They could not find any record of us and it took them five minutes to find record of our car and then when they found it, they let us know it was done. I went to pick it up, paid and was given the key. No one offered to get the car for me. It was parked in a line of cars with 3 in front one behind and then another line of cars to the left. I thought I had plenty of space to get my car out and was struggling. Someone finally came to move the car in front of me. He told me to back up, which I did slowly. I side swiped my van door on a yellow concrete pole, dented the door and got yellow paint on my car. When I got out of my car he walked by non-chalantly. I said. “ Do you see my car?” To which he rudely replied You should have asked me to move it. I have never been to a dealer where they do not bring your car to you after servicing. I feel like this could have been avoided with better customer service. When I asked to speak to a manager they told me they were not available and that Stacy would call me on Monday. They also took pictures. Stacy still hasn’t called. When I asked if someone could wash the paint off they said no. All of the people who could do so we’re gone. I took my car home and washed it and am still awaiting Stacy’s call. I believe they should fix the dent due to poor customer service. More

Had work done for steering sensor Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly ap Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly appreciate is outstanding effort More

power train inspection and spark plugs replaced Ram 1500 Hmi Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for som Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for some preventive maintenance. I added one to the work and will make another appointment to perform the other suggested maintenance. More

Oil change Their customer service reps are very caring and always doing above and beyond to strive for your total ultimate customer satisfaction. Mr. Jesus Vasq Their customer service reps are very caring and always doing above and beyond to strive for your total ultimate customer satisfaction. Mr. Jesus Vasquez is the best!!! Keep up the awesome and excellent work! More

An excellent job God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned More

Dodge Ram fixed all staff helpful including Pauly Dodge Ram fixed all Viva staff did a great job, 5 stars in customer service. I was able to get a ride home I had the oil changed on our Dodge Ram pic Dodge Ram fixed all Viva staff did a great job, 5 stars in customer service. I was able to get a ride home I had the oil changed on our Dodge Ram pickup. More

Didn’t care Didn’t feel like my business was important. Got looked at like I was bothering them when I drove in the bay. Took over five minutes to get approached. Didn’t feel like my business was important. Got looked at like I was bothering them when I drove in the bay. Took over five minutes to get approached. Then the lady who finally approached only wanted to know what I was there for and if I had an appointment. Once I told her I did and that it was with Joe, she said he was busy on the phone with another customer and disappeared. She finally returns telling me that Joe is STILL busy and asked me to fill out the paperwork for Joe. Once I did Joe’s job, I was told I could leave my keys and go to the waiting area. I mentioned that I wanted to speak to a manager because I had a complaint and the lady said she would send them to the waiting area. The manager never came and I didn’t feel like walking around looking for someone who most likely wasn’t around. Got passed by several employees that seemed as though they were in prison. No hello, good morning, or even a smile. Finally my truck was finished and the technician didn’t inform me of exactly what was done to my truck or anything. He just told me my truck was done and to sign some paperwork in a few places. Someone really needs to discuss customer service with this team. Most people want to feel slightly important when bringing their MONEY/BUSINESS to someone. There are two other dealerships that we can all go to. Make me not want to go anywhere else. It’s that easy. More

Air Bag Recall Issue They Straight out Lied about having to immediately need to service my rear brakes, Makes me wonder if Recall on Air Bag issue was even completed!! They Straight out Lied about having to immediately need to service my rear brakes, Makes me wonder if Recall on Air Bag issue was even completed!! Took vehicle for recall issue. Was adviced my rear brakes needed replacing. Informed them I had taken vehicle to Midas last year. Took vehicle to Midas due to Lifetime Brake Guaranteed-- they checked and showed me. Brakes - all around- front and back were all serviceable- no need to replace. More

Servicio Muy amable se portó Leonardo, me explico perfectamente todo el trabajo que se iba a ser, me ofreció que me podrían llevar a mi casa, la entrega fue a Muy amable se portó Leonardo, me explico perfectamente todo el trabajo que se iba a ser, me ofreció que me podrían llevar a mi casa, la entrega fue a tiempo. More

Great customer service from Norma Purchased a Ram and went in to inquire about my plates. Spoke to Norma and she was very helpful and seemed genuine in her concern to help locate my pl Purchased a Ram and went in to inquire about my plates. Spoke to Norma and she was very helpful and seemed genuine in her concern to help locate my plates. I also mentioned that i had lost a set of keys already and she provided information to obtain. My plates were no in and she said she would call me back to inform me of status. Although i do not have my plates, i do appreciate her great customer service and friendliness! Thank you Norma! More