Viva Dodge Chrysler Jeep

Tire issues One month After purchasing a Renegade my tire blewout on the road. The manager was sarcastic and unhelpful, I had to pay for the new tire. They didn’t One month After purchasing a Renegade my tire blewout on the road. The manager was sarcastic and unhelpful, I had to pay for the new tire. They didn’t sympathize with my issue they blamed me for the tire defect. Horrible customer service! More

Crear service He helped me a lot he gave me alot of advices, I really enjoyed buying a car with them I reccomend him for anyone that is interested in buying a car.. He helped me a lot he gave me alot of advices, I really enjoyed buying a car with them I reccomend him for anyone that is interested in buying a car.. More

Great as always.. Paul Oyston, service consultant is a good example of what a superior service consultant should be..SERVICE IS AND WAS EXCELLENT !!..Always explanation Paul Oyston, service consultant is a good example of what a superior service consultant should be..SERVICE IS AND WAS EXCELLENT !!..Always explanation of service and able to leave dealership knowing work was completed in an excellent and proficient manner.. More

Five star service center! Everyone was helpful! Service! Sales! Rental! Eager to please! Had dealings with each of the mentioned departments and stellar service. I’m from El Pa Everyone was helpful! Service! Sales! Rental! Eager to please! Had dealings with each of the mentioned departments and stellar service. I’m from El Paso but live in Midland and Tere is no services like what you WILL find at VIVA!! More

It was straight forward sale, no hassle dealership! When I arrived I was greeted by a sales person withing minutes. He show me some of the vehicles I was interested in, explained the differences and he When I arrived I was greeted by a sales person withing minutes. He show me some of the vehicles I was interested in, explained the differences and helped me make my decision. I made the offer, and it was accepted I was send to see the finance person, who already had all the documents ready. There was no pressure in choosing whom I wanted to finance with. I gave them a 4 and not a 5, because I have been in better customer waiting rooms were there was refreshments, cookies and such, nothing at this dealership. More

Wouldn’t recommend I went in to get a dent fixed on my car. I dropped my car off to the service area because that’s where they said they’d fix it. Along with getting the I went in to get a dent fixed on my car. I dropped my car off to the service area because that’s where they said they’d fix it. Along with getting the dent fixed, I was supposed to get a “complimentary” car wash and 5 gallons of gas. When I dropped off my car, they said it could take the whole day but they’d call me when it was done. I had stuff to do that day so I later called asking for an estimate on how many hours it would take so I could plan around it. The lady that I called had bad customer service, she just kept transferring me to a number that went straight to voicemail. Instead of asking someone above her what to do, she kept transferring the call which annoyed me. Finally, the guy from the shop called me to tell me my car was ready. It was time to pick it up, yet it wasn’t washed and they didn’t add the 5 gallons of gas. I let them know about it and they told me they’d take care of it. 30 minutes pass by and they finally come back with my keys telling me it’s ready. Once I got to my car, IT LITERALLY LOOKED LIKE THEY WIPED IT DOWN WITH A RAG. My car was still dirty near my tires, there was still dust on my windshield on mirrors. I was so upset but at that point I wanted to leave already. I DO NOT RECOMMEND GOING HERE! More

Don't even stop by This dealership is by far the most crooked dealership. Purchased a vehicle on November 4 from these people, received it with no gas, undetailed, and n This dealership is by far the most crooked dealership. Purchased a vehicle on November 4 from these people, received it with no gas, undetailed, and no "welcome Kit" as it states in the contract. It has been 3 months and my trade in has not yet been paid off, I am getting collection calls from my trade in and of course the worst part I now have negative credit remarks on my credit report that I didn't have for the past 5 years. To top it off they forgot to do the inspection on it and I was left with doing so and was told I would get re-imbursed. Not live in town so I was forced to do so. I was also told I was to keep my air force license plates and just found out they did not submit the paperwork and gave me different plates lol. Overall these people have been liars from day one and have not returned my phone calls for the last 2 months to inform me what the status is on my trade in pay off. Don't let them ruin your credit. All they care about is their sale and after that your screwed. I am now taking legal action to resolve this. More

Amazing I had a great experience buying my first car at viva doge my sales representatives was Saul Fernandez he was a very nice and helpful to my requests I had a great experience buying my first car at viva doge my sales representatives was Saul Fernandez he was a very nice and helpful to my requests More

Buying a car Excellent customer service, best service ever, Saul was the guy who helped step by step, he answered all my questions and much more, definitely best c Excellent customer service, best service ever, Saul was the guy who helped step by step, he answered all my questions and much more, definitely best customer service ever!!... About vehicles, best prices in town definitely, no doubt!!! More

Joseph Ortega was a great salesman!! I am completely satisfied with the overall experience I had buying my brand new 2017 challenger. Joseph was extremely kind, knowledgeable, patient, an I am completely satisfied with the overall experience I had buying my brand new 2017 challenger. Joseph was extremely kind, knowledgeable, patient, and helpful. I would recommend anybody in the el paso area to definitely stop by with him if you are in the market for a new or used vehicle. This was by far the best car buying experience I have ever had! More