Viva Dodge Chrysler Jeep

Terrible customer service ..terrible new ram trucks I bought a vehicle from Viva Dodge on the 19 of july. On Sunday 21 I called to inform them I was experiencing several issues with the truck I would li I bought a vehicle from Viva Dodge on the 19 of july. On Sunday 21 I called to inform them I was experiencing several issues with the truck I would like to return it. On monday they directed me to the service center. After 2 days without a call I went in on my own and said they couldn't replicate the problem. I took the mechanic with me and replicated the problem myself. After he admitted the problem I asked again to have my old vehicle back. A very rude finance manager named Julio Gomez said he couldn't do it because the deal had been processed on the 23rd. He kept repeating is there anything else while we were trying to talk to him and then walked out on us while we were still talking. Keep in mind I brought the vehicle back on 22nd before the deal had been processed. I have purchased many RAMs before from this dealer and have never been treated with such disregard and disrespect like I did with mr Gomez. The mechanic admitted there was an issue on a vehicle I had for 2 days. After reading reviews this is not an isolated event. I would advise anyone to buy from a different auto group. More

Had work done for steering sensor Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly ap Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly appreciate is outstanding effort More

power train inspection and spark plugs replaced Ram 1500 Hmi Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for som Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for some preventive maintenance. I added one to the work and will make another appointment to perform the other suggested maintenance. More

New Truck Very happy with the customer service we received from our sales agent Alexis, even happier with his service after the purchase. Has helped us every st Very happy with the customer service we received from our sales agent Alexis, even happier with his service after the purchase. Has helped us every step of the way!!! More

Oil change Their customer service reps are very caring and always doing above and beyond to strive for your total ultimate customer satisfaction. Mr. Jesus Vasq Their customer service reps are very caring and always doing above and beyond to strive for your total ultimate customer satisfaction. Mr. Jesus Vasquez is the best!!! Keep up the awesome and excellent work! More

Great Sales person work hard to get exactly what I ask for great price and customer service any body doing business with viva dodge make sure you ask for De Sales person work hard to get exactly what I ask for great price and customer service any body doing business with viva dodge make sure you ask for Dennise More

An excellent job God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned More

2019 Grand Cherokee I worked with Juan Wiesel. He helped me out a lot, I would recommend him. As far as the dealership, I didn't like that they don't offer any maintenanc I worked with Juan Wiesel. He helped me out a lot, I would recommend him. As far as the dealership, I didn't like that they don't offer any maintenance, extra washes or gas tanks. With previous experiences, I always get some extra perks for buying at a particular dealer. Mission Chevy even allowed us to spin a wheel and I won 100 dollars. Juan was great, the dealership is not very enganging. More

New Ram 1500 So I’ve had prior experience with this dealership when I bought a used Dodge Charger, and that first experience was terrible from the sales person to So I’ve had prior experience with this dealership when I bought a used Dodge Charger, and that first experience was terrible from the sales person to the service department. But I wanted to buy a new pick up truck and started shopping all the dealerships and decided to just look at what viva dodge had. Since a lot of dealerships didn’t have what I was looking for our blew me off and thinking I was to young to be looking to buy a truck. Well they upgraded they’re whole staff! Super friendly and attentive Alexis was able to work with me and we where able to get a deal on the truck I wanted. After that got sent into financing and the Manager Julio Gomez wasn’t like normal financial personnel that are pushing all these warranties down your throat, he also was able to get us a amazing deal on the maintenance for the truck. Overall would recommend to come here and purchase your dream car. More

Switched to RAM! I had been researching the new redesigned 2019 Ram trucks and decided to go after work on Monday, 3/11/19 to check them out. I had not one, but two ex I had been researching the new redesigned 2019 Ram trucks and decided to go after work on Monday, 3/11/19 to check them out. I had not one, but two excellent salespeople, Denise and Raul. Denise was first and actually said Raul was the Ram expert and had him jump in to help. Not only he did he know everything about the new Ram, this was the first time I ever saw two car salespeople work together. They also negotiated with us without pressuring me to do something I didn’t want to do. They were so polite and helpful, and I learned that Viva Dodge uses non-commissioned sales. That explained the more relaxed nature of the entire dealership. I think more dealers should go to that model of sales. To end, Leo, our finance manager, did a masterful job of getting us a good deal with the credit union; his explanation of Gap insurance and warranties were the best I had ever heard. That says a lot for someone who has bought his own vehicles for over 20 years. I had Gap insurance before, but just because I knew in a basic sense it was important. The expansion of knowledge was so beneficial. They sell the Ram, Jeep, Dodge, and Chrysler. Visit them and give them a shot! More