Viva Dodge Chrysler Jeep

Excellent service very professional,Warranty work was done very quickly and cleanly. Service advised me of details I have no issue with service. Service bay clean and safe. done very quickly and cleanly. Service advised me of details I have no issue with service. Service bay clean and safe. More

great guys at Viva sales,and the manager at viva are all great,friendly,and Awesome to deal with. I'll buy here again soon thank you guys !!! thanks John P sales,and the manager at viva are all great,friendly,and Awesome to deal with. I'll buy here again soon thank you guys !!! thanks John P More

Purchased New Ram Truck My wife and I visited the Dealership with no scheduled appointment. We had received a quote from another Dealership. I asked our Salesman if Viva Dodg My wife and I visited the Dealership with no scheduled appointment. We had received a quote from another Dealership. I asked our Salesman if Viva Dodge could match, they not only matched but offered a better price! Our overall experience at the Dealership was excellent! Thank you, Viva Dodge Chrysler Jeep! More

Terrible Customer Service/ Need more repairs I was extremely disappointed with the customer service I was provided on Saturday. I dropped my van off for an oil change at 1:30. They said they w I was extremely disappointed with the customer service I was provided on Saturday. I dropped my van off for an oil change at 1:30. They said they would call when it was done. By 3:45 no on had called me to tell me if it was ready so I called back to check. They could not find any record of us and it took them five minutes to find record of our car and then when they found it, they let us know it was done. I went to pick it up, paid and was given the key. No one offered to get the car for me. It was parked in a line of cars with 3 in front one behind and then another line of cars to the left. I thought I had plenty of space to get my car out and was struggling. Someone finally came to move the car in front of me. He told me to back up, which I did slowly. I side swiped my van door on a yellow concrete pole, dented the door and got yellow paint on my car. When I got out of my car he walked by non-chalantly. I said. “ Do you see my car?” To which he rudely replied You should have asked me to move it. I have never been to a dealer where they do not bring your car to you after servicing. I feel like this could have been avoided with better customer service. When I asked to speak to a manager they told me they were not available and that Stacy would call me on Monday. They also took pictures. Stacy still hasn’t called. When I asked if someone could wash the paint off they said no. All of the people who could do so we’re gone. I took my car home and washed it and am still awaiting Stacy’s call. I believe they should fix the dent due to poor customer service. More

Very lousy and unprofessional business. My parents went to trade in their already paid for vehicle for a newer one. Immediately they kept hers gave her a loaner while they detailed the one My parents went to trade in their already paid for vehicle for a newer one. Immediately they kept hers gave her a loaner while they detailed the one she wanted supposedly in two days. Three weeks went by and mom was never able to drive that truck because if it wasn’t a rotator was issues with bank and supposedly bank had already sent them the check already. A bunch of lies and cowards not giving face not to mention they don’t answer the phones or return calls left on voicemail. 4 weeks later mom got her truck back we are still hoping they better not screw her with bank and credit. I recommend no one deal with these unprofessionals . I went last week to Casa Ford and got my truck in 2 days very friendly and straight professional. I don’t give a single star to Viva Dodge Chrysler Jeep!!! More

Fast and easy My whole experience was really stress free and was the quickest process ive experienced with buying a vehicle. I would definitely recommend this deale My whole experience was really stress free and was the quickest process ive experienced with buying a vehicle. I would definitely recommend this dealer unless you prefer being mistreated then in that case go to sundland park dodge. More

Terrible customer service ..terrible new ram trucks I bought a vehicle from Viva Dodge on the 19 of july. On Sunday 21 I called to inform them I was experiencing several issues with the truck I would li I bought a vehicle from Viva Dodge on the 19 of july. On Sunday 21 I called to inform them I was experiencing several issues with the truck I would like to return it. On monday they directed me to the service center. After 2 days without a call I went in on my own and said they couldn't replicate the problem. I took the mechanic with me and replicated the problem myself. After he admitted the problem I asked again to have my old vehicle back. A very rude finance manager named Julio Gomez said he couldn't do it because the deal had been processed on the 23rd. He kept repeating is there anything else while we were trying to talk to him and then walked out on us while we were still talking. Keep in mind I brought the vehicle back on 22nd before the deal had been processed. I have purchased many RAMs before from this dealer and have never been treated with such disregard and disrespect like I did with mr Gomez. The mechanic admitted there was an issue on a vehicle I had for 2 days. After reading reviews this is not an isolated event. I would advise anyone to buy from a different auto group. More

Had work done for steering sensor Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly ap Christian Herrera informed on the worked to be done and got our car back to us in a timely manner, he's very disciplined and respectful, we greatly appreciate is outstanding effort More

power train inspection and spark plugs replaced Ram 1500 Hmi Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for som Made an appointment., visit was fast and efficient. Dealing with service rep Lorena was very easy and pleasant. She offered some suggestions for some preventive maintenance. I added one to the work and will make another appointment to perform the other suggested maintenance. More

New Truck Very happy with the customer service we received from our sales agent Alexis, even happier with his service after the purchase. Has helped us every st Very happy with the customer service we received from our sales agent Alexis, even happier with his service after the purchase. Has helped us every step of the way!!! More