Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Took my car into Viva Dodge in Las Cruces, had the best service ever. The service manager Tony came out and greeted me, making me feel welcomed and assured me that I would be taken care of. The service I r service ever. The service manager Tony came out and greeted me, making me feel welcomed and assured me that I would be taken care of. The service I received was quick and easy. Couldn’t be happier with the awesome service! Will define going back. More

Tony & the best mechanics made sure to get our pickup in & back on the road asap! We highly recommend them! Everyone was so friendly and nice to our 3 dogs and both of us too! We can’t thank them all enough & back on the road asap! We highly recommend them! Everyone was so friendly and nice to our 3 dogs and both of us too! We can’t thank them all enough! More

Took my 2019 jeep Cherokee in for an oil change and cabin air filter change . I had an 11:30 appointment and I’ve been here 4 hours so far . Absolutely the worst experience I have had at any dealership . air filter change . I had an 11:30 appointment and I’ve been here 4 hours so far . Absolutely the worst experience I have had at any dealership . More

Outstanding effort by Nicole service writer to get warranty coverage for headlight adjustment! You go girl! Like I said…I should have bought truck here! warranty coverage for headlight adjustment! You go girl! Like I said…I should have bought truck here! More

Toni is always excellent in helping me out very good customer service thanks again for the good job the service department does and especially to toni customer service thanks again for the good job the service department does and especially to toni More

Made an appointment to have my Truck worked on for Friday, Told that the next morning appointment was the next Tuesday but could get it in on Friday. Friday noon Im at Dealership checking it in and Im Friday, Told that the next morning appointment was the next Tuesday but could get it in on Friday. Friday noon Im at Dealership checking it in and Im told sorry but we can not look at it today, Its likely going to be held over till we can look at it, maybe Monday or Tuesday. I wasted three days here in Las Cruces waiting for an appointment that is not one. I could have taken it to Albuquerque for repairs and been back to work today now I have to get it up there Monday and loose 4-5 days of work, I love loosing $2000-3500 More

Disappointing I brought my Fiat here for a check before a road trip. I was told the cost would be $135 to take a look at the car. When I arrived I asked Nicole if I I brought my Fiat here for a check before a road trip. I was told the cost would be $135 to take a look at the car. When I arrived I asked Nicole if I could talk with the technician to tell him my concerns. She said she would try but couldn't guarantee it, since the tech could get started and she wouldn't know it, and that's her job - to tell the tech what to do. I drove 2.5 hours to get my car serviced here, and I thought that was a reasonable request. I have always talked briefly with the tech at other Fiat service centers. Her answer should have been "sure." I did eventually talk with the tech who was polite. It took nearly three hours for the checkup and Mark was gone for quite a while on the test drive. Tony, the manager eventually approached me and asked if I had questions. I did. I was looking for information on new tires. The cost would be over $700, and tires would need to be ordered. Windshield wipers would be over $40 a piece and also needed to be ordered. OK. So I knew I would have to make another 5 hour round trip. I was willing. Then I got my bill for the checkup which was over $160. I was charge additionally for "Disposing of Hazardous Waste" and a "digital filing fee" (don't know what that is) in addition to the $135. When I questioned the hazardous waste, I was told by Nicole that that is a charge for a checkup (and it was an additional fee, and not optional regardless of the service provided) to get rid of hazardous waste, even though no waste or any fluids were removed from my car. Nicole is chipper and says everything with a smile, but she is not polite or service oriented. She didn't care what I thought. She had no answer to my question about charging for services that were not performed and she was argumentative right from the beginning about any question I had. When I talked to Tony he said it was too late to do anything about the fee, since I was already charged for it, but he would make it right when I returned for tires. I won't be returning, based on this experience. They lost an $800 sale on tires and wipers. I have been to two other Fiat dealer service centers in other states and was a happy return customer who was provided with honest, respectful service. This service center was not up to par. More

Lousy service I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which neede I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which needed to be addressed as well. On two occasions I spoke with a man who advised me that he would have someone call me to address this issue. I have yet received a call back. I spoke with Viva Dodge and was able to get an appointment within three days. Needless to say I will never deal with Lithia again. More

Good experience Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken like most places. I only hope they keep the same people with the new owners. More