Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Very responsive and helpful. Damian made my experience a 10 and will definitely choose Viva again for any service related work. Damian made my experience a 10 and will definitely choose Viva again for any service related work. More

Josh is great at communicating the status of my repair or recall.He also can easily answer complicated tech questions. recall.He also can easily answer complicated tech questions. More

Sold me a wrecked vehicle and told me I could get a free oil change when I went in still couldn’t get one oil change when I went in still couldn’t get one More

Very great people to work with. Made a very reasonable deal happen for me and my family! Made a very reasonable deal happen for me and my family! More

Took care of the maintenance of my Ram quickly and efficiently. Josh was great in working with me. efficiently. Josh was great in working with me. More

Had service performed. Got truck in fast and had service done in a timely manner and completed open recalls Got truck in fast and had service done in a timely manner and completed open recalls More

Service was great and would highly recommend. I could always easily contact them and was kept informed of progress with full details. I could always easily contact them and was kept informed of progress with full details. More

I purchased my 2021 Ram Rebel truck brand new at Viva and only have the dealership service my truck. At least 4 out of 5 oil changes and tire rotatioins there is an issue and I have to return. I have had l only have the dealership service my truck. At least 4 out of 5 oil changes and tire rotatioins there is an issue and I have to return. I have had leaking oil. Worse, they rotate the tires and do NOT calibrate the front and rear tires with the correct PSI, they leave the original incorrect air pressure in the tires based on their former position. They need to implement a service QC supervisor who checks these items. BTW, I do NOT believe they perform a 30 point inspection check touted on the invoice. If they can't even accurately complete the paid service why would I believe they perform some 30 point "free" check of the truck engine components...SURE! I have heard these same complaints from other customers. Their service team needs help! More

I had originally take my jeep In to get my heater working, it was diagnosed and was going to be repaired! After my approval I was told a about a week! In real time it was closer to a month! I went i working, it was diagnosed and was going to be repaired! After my approval I was told a about a week! In real time it was closer to a month! I went in to pickup and the heater wasn’t even working, so I got the advisor and was told about it! Well it took it back and was told that the tech had fixed the wrong part, so I was told that was going to cost me another $400 on top of the $1400 I had already paid them! I told them xxxxxxxx that I wasn’t going to pay the extra amount! Well they took it back and was told another week, well they lied again, took 2 weeks, well they finally told me it was ready, so I went Saturday to pick it up, I got 1 key even though I had dropped off 3 keys! I was told that my keys were lost, so after the gentleman that helped me was able to locate my keys, they had already given me a duplicate key! Bad thing about it was that I wasn’t even offered any thing to compensate for my lost time! Unfortunately I’m getting ready to look for a new truck and there is no way that I would use your company! More

David Ortiz was great! He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. More