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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center
Las Cruces, NM
117 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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117 Reviews of Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center
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December 02, 2024
Josh Allen did an amazing job as my Service Advisor, thank you for always taking care of my Jeep and your customers, keep up the great work!!! :) thank you for always taking care of my Jeep and your customers, keep up the great work!!! :) More
by MARTINKT88
Verified CustomerEmployees Worked With
Joshua Allen (Service Advisor)
November 27, 2024
The dealers were very quick and helpful when it came to recall and other issues that I had with the vehicle. They also offered ride service back to my house and from my house to the dealership once my vehi recall and other issues that I had with the vehicle. They also offered ride service back to my house and from my house to the dealership once my vehicle was done. Very much appreciated. More
by NANCYSAN_2006
November 25, 2024
I had an 8:00 appointment for just an oil change and 10 point inspection. Took 2 hours and when my car was ready all my tires read below recommended tire pressure. No attention to detail here. point inspection. Took 2 hours and when my car was ready all my tires read below recommended tire pressure. No attention to detail here. More
by warddave
Employees Worked With
November 22, 2024
Do not go there expecting to get the service you asked for. I am always having to check over what they did and 9 times out of 10 they did it wrong. for. I am always having to check over what they did and 9 times out of 10 they did it wrong. More
by 101020jjl
Employees Worked With
September 17, 2024
Had an appointment for a factory recall for a software update. My appointment was for 7:30 and I was here at 7:00, waiting. I was told at 7:30 that the service advisors were all in.a meeting and itvwould update. My appointment was for 7:30 and I was here at 7:00, waiting. I was told at 7:30 that the service advisors were all in.a meeting and itvwould be another 10-15 minutes. Finally got in at 7:45. I was initially told this update would take about an hour. When I got in I was told by the service advisor that it may take about 90 minutes+. These people don't seem to have any semblance of time or the value of other people's time. The only reason they get away with this substandard customer service B.S. is because there is not another Chrysler dealership in town. If there were, they'd got broke in a nanosecond. More
by txdevileyes
Employees Worked With
Unk
July 04, 2024
I had an issue with my Jeep battery, it has a "ship to dealership" date of 2022. It also has a 36 month replacement "guarantee". Well I had to buy one because I bought the jeep in 2023 so I didn't have a dealership" date of 2022. It also has a 36 month replacement "guarantee". Well I had to buy one because I bought the jeep in 2023 so I didn't have a "reciept" of purchase other than my Jeep purchase! Wow, you are a Jeep dealership and are supose to assist those with "parts" that have a warranty, now I am out 300.00 for a freaking battery! Will NEVER EVER go here for ANY WORK ON MY JEEP!!!! I WAS LITERALLY STRANDED IN LAS CRUCES, I WORK THERE BUT LIVE IN EL PASO!!!!!! More
by ricnlori
Employees Worked With
Do not know the name as my co-worker was trying to help me and went there with a photo of the battery! Ya'll couldn't even stand by the MOPAR part warranty!, Junior Urbina, Chris Brusuelas
June 14, 2024
My wife's fiat, they wait till something breaks. Not pro Active. Never has a recommendation. EVER. Poor technicians, can't diagnose anything. Not pro Active. Never has a recommendation. EVER. Poor technicians, can't diagnose anything. More
by Ghinri823
Employees Worked With
Mark Altgibers
October 16, 2023
Purchased a RAM 2500 2 months ago, check engine light came on. Called the service department and they advised I would have to leave the vehicle for 3 to 4 days to run diagnostics. When I asked why don't came on. Called the service department and they advised I would have to leave the vehicle for 3 to 4 days to run diagnostics. When I asked why don't they make appointments they had no answer, you have to drop the vehicle and they work on it when they get to it and currently running 3 days behind, your vehicle sets. I can see how this is good for them, but at the expense of the customer. Plus they want to charge $186 to run diags on a new vehicle purchased from them 2 months ago. If you intend to purchase a vehicle be sure to inquire about service times. And they will not offer loaners while your sets waiting to be looked at, and that's just to do the diagnostics who knows how long it takes for repairs. Best advise, take the drive purchase and service somewhere besides Las Cruces especially Viva More
by carl.t.davis
Employees Worked With
Javier Mendoza
