Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear smtpee.kerr Thank you for your feedback. We're glad to hear that you had a positive experience with our customer service. However, we're sorry to hear that the quality of the work didn't meet your expectations. Please know that we take your concerns seriously, and we would appreciate the opportunity to make things right. Could you please contact us directly so we can address the issue with the part installation and ensure it’s properly fixed? We value your business and want to resolve this as quickly as possible. Best Regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Brocksteve, Thank you for sharing your experience with us! We're so glad to hear that Josh provided you with professional service and that you were impressed by the speed and cleanliness of the service. We're also thrilled that you liked our new showroom! We strive to create a welcoming and efficient environment for our customers, and it's great to know that you enjoyed your visit. We look forward to serving you again soon! Best regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Bwotteet, We’re truly sorry to hear about your recent experience with our service department, and we appreciate you bringing this matter to our attention. We take your concerns very seriously, and we understand your frustration. It is never our intention to make our customers feel unheard or disregarded. We will certainly review the situation internally to understand why your request was not fulfilled and ensure that proper procedures are followed. Please feel free to reach out to us directly so we can work together to resolve this matter and regain your trust. We value your feedback and are committed to providing better service moving forward. Best regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Roy.Covey, Thank you so much for taking the time to leave us this great review! We're thrilled to hear you had a positive experience at our dealership. Joshua and the rest of our team truly appreciate your kind words. We're also glad you enjoyed the free courtesy ride, popcorn, and drinks. It's important to us that our customers feel comfortable and well taken care of. We look forward to welcoming you back for your next visit! Best regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Magj1025, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our communication. We understand how important it is to receive timely responses, and we’re truly sorry we didn’t meet your expectations in this instance. Please know that your concerns are important to us, and we will review our phone handling processes to ensure better follow-up in the future. We would love the opportunity to make things right. If you’re open to it, please contact us directly, and we’ll work to address your needs promptly. We value your input and hope you’ll consider giving us another chance. Best regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Tristegarcia23, Thank you for taking the time to share your feedback. We’re happy to hear that you were satisfied with the timely service and that your car was well taken care of. However, we’re truly sorry to hear about the issue with your bill and the coupon not being applied as expected. We completely understand how frustrating this must be, and we apologize for the inconvenience. We’ll review this matter with our team to ensure that such situations are avoided in the future. If you'd like, please contact us directly so we can make things right and address the difference for you. We truly value your business and hope to have the opportunity to serve you again under better circumstances. Best regards, Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear B.Samantha5783, Thank you for sharing your experience. We're glad our Service team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the Service team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear gomezadrian10, Thank you for sharing your experience. We're glad our team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Josh A. and our Service department were able to assist you in all your vehicle needs. We will be sure to pass along your kind words to Josh A. and the rest of the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Viva CDJRF of LC Management