Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center
Las Cruces, NM
190 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
190 Reviews of Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center
Sort by
February 14, 2019
Lousy service I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which neede I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which needed to be addressed as well. On two occasions I spoke with a man who advised me that he would have someone call me to address this issue. I have yet received a call back. I spoke with Viva Dodge and was able to get an appointment within three days. Needless to say I will never deal with Lithia again. More
by me
Employees Worked With
Unknown
August 15, 2018
Good experience Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken Been here for service on my Ram 2500 Diesel several times. I have been pleasantly surprised by the service. No complaints. No feelings of being taken like most places. I only hope they keep the same people with the new owners. More
by Brian H
Employees Worked With
Tony Aguilar, Nicole Largent
August 05, 2018
Very good atmosphere Attendant very courteous and well mannered.waiting area was very suitable for my wait with television and some hot coffee. Showroom was nice to look a Attendant very courteous and well mannered.waiting area was very suitable for my wait with television and some hot coffee. Showroom was nice to look at also with the new vehicles. More
by Rulie
Employees Worked With
Sal Gomez
August 03, 2018
Tony was great We needed to get our vehicle in on short notice. We drive a Pacifica and with 4 kids we were in a bind. Tony got us in, analyzed the problem (bad batt We needed to get our vehicle in on short notice. We drive a Pacifica and with 4 kids we were in a bind. Tony got us in, analyzed the problem (bad battery), and had us on our way. Keep in mind, this was after we went to the competitor who told us they were booked for the next 5 days (Tony initially said he was booked too). Great service!!! More
by Randy
Employees Worked With
Tony Aguilar
July 17, 2018
Excellent service department Brian made sure that everything was right. He has continued to provide the best customer service. He has ensured everything was done right and helpe Brian made sure that everything was right. He has continued to provide the best customer service. He has ensured everything was done right and helped me out when the work took a little longer then expected. Tony also made sure I was taken care of. More
by Bubba
Employees Worked With
Tony Aguilar, Brian Freeman
July 17, 2018
Excellent service! Service Department is wonderful! They treat people right! From managers to advisors to technicians, they take care of your vehicle right. Fast and fri Service Department is wonderful! They treat people right! From managers to advisors to technicians, they take care of your vehicle right. Fast and friendly parts and service! More
by Dodge guy55
Employees Worked With
Tony Aguilar, Shane Garbers, Donnie Carr, Sal Gomez, Nicole Largent, Albert Favela, Mark Altgibers, Joseph Candelaria, Junior Urbina, Chris Brusuelas
July 14, 2018
"Managing expectations" In order to have a positive experience at the dealership repair shop it all starts with the service advisor if you have a very capable service advisor In order to have a positive experience at the dealership repair shop it all starts with the service advisor if you have a very capable service advisor and mechanics your experience is more than likely to be better I have one and his name is Tony he's a super guy and I try to only deal with one person with his assistance my experience is much more positive again any good service advisor is worth his or her weight in gold go Mopar! More
by Ram/JGC
Employees Worked With
Tony Aguilar, Nicole Largent, Jesus Vela-Godinez
July 05, 2018
warranty service fast friendly customer service and provided complete and total care of vehicle needs, i have had work done at the dodge store where i live and they ne fast friendly customer service and provided complete and total care of vehicle needs, i have had work done at the dodge store where i live and they never serviced my vehicle in a timely manner or gave me great customer service before like lithia, More
by ram
Employees Worked With
Nicole Largent
June 24, 2018
Professional service We Bought our vehicle here and we always bring our truck back here to be serviced. Tony was very helpful proactive and professional we Greatly apprec We Bought our vehicle here and we always bring our truck back here to be serviced. Tony was very helpful proactive and professional we Greatly appreciate the fact that he saved us another trip back to las cruces More
by Jay bee
Employees Worked With
Tony Aguilar
June 23, 2018
My review Service was Excellent!! Took well care of my Power Wagon. They listened to what I wanted done to my truck, and took care of it. Service was Excellent!! Took well care of my Power Wagon. They listened to what I wanted done to my truck, and took care of it. More
by Albby
Employees Worked With
Shane Garbers
